Letter From the Editor Jeff Schulman - 14 December 2001 The old saying "may you live in interesting times" has come back yet again to haunt us during the past few months. Just as we have put policies in place for operating in tight financial times, we must begin to think about how to capitalize on a likely rebound in 2002. How should we prioritize tight allocation of expense and capital budgets during the next few months until money begins to free up again? How do we squeeze every remaining ounce of fat out of our e-business portfolios, to position well for growth? This E-Business Spotlight offers very specific, tactical advice on what to do during the next six to nine months as we move through this time of transition.  Read more

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	Overview Climbing the Slope to E-Business Recovery Mark Raskino and Emily Andren - 14 December 2001 Instead of letting e-business progress slow to a crawl, e-business managers and leaders can take advantage of the slowdown to accomplish some tactical objectives and be in a strong position when conditions improve.

Monitoring the Pulse of Your Customers Geri Spieler - 6 December 2001 Taking the pulse of your e-business customers enables you to spot emerging problems and take corrective action before customers defect to your competitors.		It's Time to Re-validate Your E-Business Portfolio Hung LeHong and George Reilly - 4 December 2001 Enterprises should re-validate the business value of their e-business portfolios to decide which initiatives to continue, reposition, accelerate or kill.
E-Business 2002: Get More for Less Internally Mark Raskino - 11 December 2001 During 2002, e-business project and program managers will look for new ways of responding to the pressure to do more for less, faster. We provide six tactical guidelines for improving internal performance.		E-Business 2002: Getting More From the Market for Less Mark Raskino - 11 December 2001 During 2002, e-business project and program managers should exploit changes taking place in the marketplace. Gartner's guidelines will help such managers to leverage the downturn.
Justin Brands Makes Strides With E-Commerce Carol Rozwell - 10 December 2001 Justin Brands had a simple premise for the creation of its B2B e-commerce site: to arm its retailers with information enabling them to better manage their businesses. The goal is to never let a customer walk away without new boots.		Bring RFQs and Negotiation Online for Quick Savings Cathy Spencer, Emily Andren and David Hope-Ross - 12 December 2001 Enterprises can reduce costs and increase profitability by using online RFQ and negotiation tools. These online sourcing tools can be implemented quickly and inexpensively by buyers and sellers.
ChemConnect Users Exploit Tactical Opportunities Emily Andren - 4 December 2001 Chemical companies have used ChemConnect for short-term projects requiring little investment, requiring minimal process changes and promising a payback in less than a year.