Letter From the Editor Mark Nicolett - 14 December 2001 The outlook for IT operations and enterprise management (EM) during 2002 is clear despite widespread uncertainty about the economy and a general concern about security. This clarity stems from events and conditions in the latter half of 2001 and some general trends for 2002 that will set the path for EM activities in the coming year. This month's Enterprise Management Spotlight takes the trends identified in the Business Management of IT Spotlight and predicts the effects they will have on IT operations and the EM market. Although there are many possible economic and security outcomes, a prediction of EM impact in 2002 does not require that we know which outcomes materialize. During 2002, EM activity will be driven by spending patterns that are already in effect and projects that are already in the planning phases. EM investments are typically reactionary, and the budget cutting that is under way will stifle investment in many areas. On the other hand, cost cutting, business continuity and resiliency initiatives will stimulate other EM projects. Overall, less money will be spent on EM software; however, there will be no lessening of project work for the IT operations group to cut costs and maintain appropriate levels of performance and availability for mission-critical applications.

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	Overview Enterprise Management Outlook for 2002 14 December 2001 Cameron Haight   Mark Nicolett   Raymond Paquet   Debra Curtis   The economy and security concerns will drive client and vendor enterprise management activities in 2002. The IT operations staff will react to new demands for cost control and support projects that enhance resiliency and security.

Enterprise Management Market Dynamics in 2002 13 December 2001 Raymond Paquet   Cameron Haight   The new dynamics brought about by the economy and the war will profoundly affect enterprise management vendors. We identify key areas for enterprises to review to ensure that their investments in this market remain secure.		Enterprise Management Technology Issues in 2002 13 December 2001 Cameron Haight   Mark Nicolett   Debra Curtis   During 2002, enterprise management technology initiatives will focus on security, stability and savings.
Enterprise Management and IT Cost Reduction in 2002 13 December 2001 Debra Curtis   Patricia Adams   Milind Govekar   During an economic downturn, enterprise management technology and processes, especially asset management and performance management, can help IS organizations reduce costs and get the most out of their IT infrastructure.		Enterprise Management Staffing Issues in 2002 14 December 2001 Mark Nicolett   Kris Brittain   Cameron Haight   Ronni Colville During 2002, with staffing constraints, the IT operations group will need to support cost reduction, security, business continuity and virtual workspace projects.
Enterprise Management Cost Justification in 2002 13 December 2001 Raymond Paquet   Ronni Colville   Patricia Adams Funding for enterprise management implementations requires clear, effective economic and business analyses that align the project with business strategy. We outline the critical steps to take when creating a business case.