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Cluster programs deliver industry-specific business planning statistics, forecasts and analysis. Clusters enhance the broad range of Gartner analysis available in Core Research by providing in-depth information of unique interest to companies competing (or investing) in the industry covered by the Cluster.
region: worldwide  Network and Internet Services Worldwide
large square bullet key business issues
  Network and Internet Services Worldwide
1. How will the xSP model and next-generation networks affect how enterprises purchase IT services?
2. How rapidly will the enterprise and public network support and professional services markets grow?
3. How can professional and consulting services help carriers and service providers balance roles in transport, hosting, content and application service provision?
4. What are the opportunities in security consulting and security management services?
5. How are support and professional service offerings structured, resourced and brought to market by network OEMs and external service vendors?
6. How do network OEMs build a strong service channel to support their product set?
7. How does service buying behaviors differ between the enterprise and carrier segments?
8. What business and IT consulting services surrounding operations and billing support systems (OSS/BSS) are in demand by enterprises and service providers?

 
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The Network and Internet Services Worldwide Cluster examines how the changing communications infrastructure requirements of enterprises and carriers are reshaping technical support and professional services strategies and practices. The new communications infrastructure covered represents the convergence of technology platforms, security, operating environments and new service delivery models (for example, xSPs).
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large square scope of coverage Network and Internet Services Worldwide
Gartner Dataquest's combination of demand-side and supply-side research of the networked enterprise and telecommunications carriers and vendors examines the trends that are changing service development and delivery models to successfully support the next-generation communications infrastructure.

The Network and Internet Services Worldwide Cluster provides data and analysis on communications integration and support service markets for LAN, WAN, CPE, public network, NMS/OSS/BSS for wireline and mobile/wireless.
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large square market coverage Network and Internet Services Worldwide
small square bullet   Market Segmentation
  • Wireline and mobile/wireless
    • Local area network
    • Wide area network
    • Customer premises equipment
    • Public network infrastructure
    • Network management systems (OSS/BSS)
  • Customer support services
    • Network and telecom hardware
      • Hubs, bridges, routers, modems, multiplexers, ATM switches, access systems, PBX, key systems and public network switching and transport hardware
    • Network and telecom software
      • Network operating software, network management applications, configuration, modeling, analysis and design software tools
      • OANM/OSS/BSS
    • Network and telecom professional services
      • Consulting services
      • Education and training
      • Network integration and development (EF&I)
      • Network operations and management, help desk, and business recovery services
      • Managed service providers
      • Remote network management services
      • Systems integration and development
small square bullet   Vendors
  • Carriers and service providers
    • Global carriers - Interexchange carriers (IXC); local exchange carriers (LEC/ILEC)
    • Emerging carriers (CLEC/BLEC/DLEC)
    • Service providers - Internet data centers; network service providers; ASPs; ISPs; hosting, colocation and bandwidth wholesale; management service providers
  • Manufacturers
    • Data communications manufacturers
    • Telecommunications manufacturers
    • Network management and performance management applications vendors
    • NOS developers
  • Professional services
    • Big Five and IT consulting organizations
    • Systems integrators and outsourcers
    • Value-added resellers
    • Third-party maintainer and logistics providers
    • Network integrators
small square bullet   Geographic Coverage
  • Worldwide
  • North America
  • Europe
  • Asia/Pacific
  • Japan
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large square what you will receive

Statistics: Forecast and Market Share
Detailed five-year market/product growth forecasts and detailed market share estimates with historical year-to-year market size comparisons identify the market leaders and the products/services that are driving the market.

Market Trends
Market Trends reports analyze key market events and product technology trends to present an overall analysis of the competitive landscape for the market.

User Studies
User surveys and analysis help members understand end-user purchasing behavior and intentions, attitudes and awareness toward specific markets, products or services.

Gartner Dataquest Market Databook
The Databook provides spending and growth information across the IT/telecom industry, segmented by region and technology segment.

Focus Reports
Focus Reports provide in-depth analysis on hot topics at a level of detail relevant to specific vendors within the market sector.

Inquiry
Inquiry is available to members with Core Research Advisor memberships. The purchase of the Cluster extends the deliverables upon which inquiry may be based.
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Gartner Dataquest Clusters consist of industry-specific statistics, forecasts, and analysis and are available to Gartner Core Research members under the same contract. Clusters are typically delivered via gartner.com