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Cluster programs deliver industry-specific business planning statistics, forecasts and analysis. Clusters enhance the broad range of Gartner analysis available in Core Research by providing in-depth information of unique interest to companies competing (or investing) in the industry covered by the Cluster.
region: worldwide  Infrastructure Support Services Worldwide
large square bullet key business issues
  Infrastructure Support Services Worldwide
1. What are the size and growth opportunities for mature and emerging infrastructure support services?
2. How will the increasing need for a mission-critical IT infrastructure shape vendor strategies, support portfolios and pricing strategy?
3. How are the channel and support partnerships fundamentally changing infrastructure support?
4. What are the essential offerings, strategies, tools and trends surrounding Internet-enabled IT support services?
5. What do users really want, need, and perceive regarding infrastructure support services and vendors?
6. How are infrastructure support delivery media evolving in terms of strategies and vendor requirements?
7. What are the best-in-class service portfolios and competitive strategies in marketing and delivering infrastructure support?

 
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The Infrastructure Support Services Worldwide Cluster is designed to help your company focus on existing and emerging opportunities and the evolution in support services for the entire IT infrastructure. This research and advice centers on the support, maintenance, uptime and availability of all IT assets, including the hardware (computers, networking, peripherals) and software (operating systems, applications, utilities, middleware) that are integral components of the IT infrastructure.

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large square scope of coverage Infrastructure Support Services Worldwide
Infrastructure Support Services Worldwide is essential for any company that plays a role in supporting the IT infrastructure. The Cluster provides market insight, competitive strategies, and action-oriented information that help companies that are selling or delivering infrastructure support services (hardware, software and network) to better compete and thrive in their market. It is designed to help those professionals involved with the planning, marketing, delivery, and management of these essential infrastructure support services improve the competitiveness of their offerings as well as enhance the effectiveness and operation of their field and remote support organizations.

Companies that are focused on helping their customers support, maintain and optimize their IT infrastructure will find tremendous value from the content of this program. Infrastructure support services focus on ultimately providing maximum availability for IT products (hardware, software, network), and this program helps providers that contribute at each level, including software support, hardware maintenance/repair/ logistics and Internet-enabled support. This research program will also focus on a variety of "hot" trends in infrastructure support services, such as support delivery benchmarks, high-availability/business continuity support, Internet-enabled support strategies, help desk support, pricing strategies, and the use of the channel and strategic support partnerships.
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large square market coverage Infrastructure Support Services Worldwide
small square bullet   Market Segmentation
  • Hardware support
    • Computers - Desktop/mobile PCs, workstations, servers, mainframe
    • Network - Includes all network infrastructure components/devices
    • Peripherals - Storage, printers, copiers, monitors
    • Others - Handheld devices, thin clients, emerging wireless hardware devices
  • Software support
    • Operating systems (system and network)
    • Applications and middleware (enterprise and personal)
    • Utilities
small square bullet   Support Delivery Modes
  • Onsite
  • Depot
  • Phone-based
  • Internet-based
small square bullet   Vendors
  • Hardware (computer, network, peripherals) manufacturers
  • Software publishers
  • Independent software vendors
  • Channel partners - VARs, resellers, distributors
  • Managed seat support providers
  • Independent/multivendor infrastructure support providers
  • Independent Internet-based support providers
  • Business continuity support providers
  • Help desk providers
  • Parts logistics providers (fourth-party support firms)
small square bullet   Metrics
  • End-user spending
  • Delivery benchmarks
  • Vendor revenue and market share
small square bullet   Geographic Coverage
  • Worldwide
  • North America (United States, Canada)
  • Western Europe
  • Asia/Pacific
  • Japan
small square bullet   Secondary Geographic Coverage
  • Latin America
  • Central and Eastern Europe
  • Rest of the World
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large square what you will receive

Statistics: Forecast and Market Share
Detailed five-year market/product growth forecasts and detailed market share estimates with historical year-to-year market size comparisons identify the market leaders and the products/services that are driving the market.

Market Trends
Market Trends reports analyze key market events and product technology trends to present an overall analysis of the competitive landscape for the market.

User Studies
User surveys and analysis help members understand end-user purchasing behavior and intentions, attitudes and awareness toward specific markets, products or services.

Gartner Dataquest Market Databook
The Databook provides spending and growth information across the IT/telecom industry, segmented by region and technology segment.

Focus Reports
Focus Reports provide in-depth analysis on hot topics at a level of detail relevant to specific vendors within the market sector.

Inquiry
Inquiry is available to members with Core Research Advisor memberships. The purchase of the Cluster extends the deliverables upon which inquiry may be based.
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Gartner Dataquest Clusters consist of industry-specific statistics, forecasts, and analysis and are available to Gartner Core Research members under the same contract. Clusters are typically delivered via gartner.com