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Cluster programs deliver industry-specific business planning statistics, forecasts and analysis. Clusters enhance the broad range of Gartner analysis available in Core Research by providing in-depth information of unique interest to companies competing (or investing) in the industry covered by the Cluster.
region: worldwide  Services Market Metrics Worldwide
large square bullet key business issues
  Services Market Metrics Worldwide
1. What is the top-line market size and revenue forecast for the worldwide IT services market, for the core service segments?
2. What are the key technology, business, and socioeconomic factors driving or disrupting growth in the IT services market?
3. What are the buying intentions of IT customers, and how are they changing?
4. Who are the largest IT services vendors, and which vendors are driving market growth?
5. How profitable are key vendors in the global IT services market?
6. What are the key performance measurements by which IT services companies evaluate their internal performance and success?

 
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The Services Market Metrics Worldwide Cluster is the definitive source for top-line statistical and qualitative analysis of the worldwide IT services industry, its economic dynamics and the financial/operational performance of the largest IT services vendors. The cluster provides the foundation knowledge, insights, and market data to understand the global IT services market dynamics and opportunities. Research will assist IT services companies to understand their own performance within the context of the market's performance and their peers' performance.
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large square scope of coverage Services Market Metrics Worldwide
IT services companies in all geographies must continuously make changes to their strategy based on the larger trends and forces that continuously reshape the IT services opportunity. The Services Market Metrics Worldwide Cluster tracks, analyzes, and interprets key market, vendor, and user data to help these companies quantify and understand the global IT services opportunity.

Top-line IT services market data: This program provides top-line quantitative forecasts for the worldwide IT services market across all major geographies, service segments and vertical markets. In addition, the Cluster provides corresponding vendor market share information for 400 vendors worldwide, as well as an analysis of buyer intentions within the services market.

IT services market metrics: The cluster will articulate the market dynamics behind the services market's forecasting, market share and user spending data. Examples include an analysis of macroeconomic factors and their impact on the services market forecast, alternative forecast scenarios, analysis of key technology and services' market disrupters, analysis of the profitability and margin performance of the largest services vendors.

Top-line forecast, market share and user spending data help vendors set expectations for their businesses; the IT Market Metrics Analysis helps vendors get behind the numbers to more effectively understand the market dynamics that shape the industry.
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large square market coverage Enterprise Solutions Worldwide
small square bullet   Market Segmentation
  • Core service segments
    • Product support
      • Hardware maintenance and support
      • Software maintenance and support
    • Professional services
      • Consulting
      • Development and integration
      • IT management services
      • Education and training services
      • Business process and transaction management
small square bullet   Geographic Coverage
  • Worldwide
    • North America
    • Europe
    • Middle East and Africa
    • Japan
    • Asia/Pacific
    • Latin America
  • Vendor coverage
    • 450 IT services vendors worldwide
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large square what you will receive

Statistics: Forecast and Market Share
Detailed five-year market/product growth forecasts and detailed market share estimates with historical year-to-year market size comparisons identify the market leaders and the products/services that are driving the market.

Market Trends
Market Trends reports analyze key market events and product technology trends to present an overall analysis of the competitive landscape for the market.

User Studies
User surveys and analysis help members understand end-user purchasing behavior and intentions, attitudes and awareness toward specific markets, products or services.

Gartner Dataquest Market Databook
The Databook provides spending and growth information across the IT/telecom industry, segmented by region and technology segment.

Focus Reports
Focus Reports provide in-depth analysis on hot topics at a level of detail relevant to specific vendors within the market sector.

Inquiry
Inquiry is available to users with Core Research Advisor memberships. The purchase of the Cluster extends the deliverables upon which inquiry may be based.
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Gartner Dataquest Clusters consist of industry-specific statistics, forecasts, and analysis and are available to Gartner Core Research members under the same contract. Clusters are typically delivered via gartner.com