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Gartner Dataquest Cluster Research Clusters deliver industry-specific business planning statistics, forecasts and analysis to complement the broad range of Gartner analysis available in Core Research. See listings of upcoming, recent and archived research.  Business Strategies Worldwide 18 June 2002 About this Cluster Enterprise Solutions Worldwide 18 June 2002 About this Cluster Global Industries Worldwide 18 June 2002 About this Cluster Infrastructure Support Services Worldwide 18 June 2002 About this Cluster IT Services Asia/Pacific 18 June 2002 About this Cluster IT Services Europe 18 June 2002 About this Cluster Network and Internet Services Worldwide 18 June 2002 About this Cluster Outsourcing Worldwide 18 June 2002 About this Cluster Services Market Metrics Worldwide 18 June 2002 About this Cluster Small and Midsize Businesses North America 18 June 2002 About this Cluster More Research Defining IT Services Research and Development The research and development function of IT services providers is defined to determine how IT services providers are handling this core business function and to find best practices in its execution. Value Emerges From IT Services Research and Development IT services research and development will become a critical component of an IT services provider's competitive structure. Computacenter: From Hardware Reseller to IT Service Provider Computacenter is a leading European IT product support service provider. Its hardware reseller background means the major share of its services revenue comes from hardware maintenance and support. Will Grid Computing Create New Service Provider Opportunities? If the concept of grid computing meets widespread acceptance, it could radically alter the role of service providers forever. Are Billing ASPs a New Business Model or an Extension of the Old Service Bureau? Independent software vendors and service bureaus offer hosted billing services to telecom carriers. The billing application services provider (ASP) model could benefit from the market's distress. PeopleSoft Chooses Education Over Verticalization for SPO During its annual Leadership Summit, PeopleSoft crystallized its services process optimia vertical strategy. Motive Communications Leverages Alliances to Drive Growth For emerging IT providers, alliances present as many challenges as opportunities; Motive Communications has managed to strike a balance between the two. Lawson SPO: New Mission-Critical Application for Services Organizations On 22 April 2002, Lawson President and CEO Jay Coughlan stated during a press conference that services process optimization will become the next mission-critical application for services organizations. MSP Association Embraces ITIL, but Tough Love Is Needed The consortium for Internet-delivered management services encourages members to base their offerings on the ITIL. However, certification and auditing are needed to ensure service-delivery quality. Radical Differences Exist in U.S. Independent Service Organizations (Executive Summary) A survey of U.S. independent service organizations suggests that their differences may well outweigh any similarities, even though the market is ripe for further consolidation. IT Trends in India, 2002 (Executive Summary) Gartner Dataquest analyzes hardware, telecommunications, IT services, software, e-business and end-user trends across India during 2001 and 2002 and discusses the outlook through 2005. Company Profile: EDS Gets Back in the Saddle (Executive Summary) EDS has acquired and internally built industry-leading capabilities in management consulting, solutions consulting, business process management and product life cycle management. Asia/Pacific IT Services Market Size and Forecast, 2000-2005 (Executive Summary) Asia/Pacific is the fastest-growing region for the IT services market. From 2001 through 2005, it will grow by 65 percent to reach US$46.5 billion. Company Profile: Genuity Offers Platform and Network Services (Executive Summary) Genuity is U.S.-based $1.2 billion provider of telecommunications, complex hosting and managed services in the United States and Europe. Storage Services Outsourcing 2002 (Executive Summary) IT departments have more options available today than ever before to outsource responsibilities for some or all of their storage infrastructures to external services providers. Applying Performance Metrics and Benchmarking to the IT Services Organization (Executive Summary) To sustain the health of their business in preparation for the next market upturn, IT services vendors are closely scrutinizing their own operational performance. |
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Spotlight on IT Services Eight companies are singled out for their best-of-breed operational performance, alliance management, market delivery and customer service. Read more Previous Spotlights Industry Shakeout Looms for IT Services and Sourcing 16 April 2002 Web Services: Implications, Opportunities and Threats 4 March 2002 Gartner Predicts 2002: IT Services 17 December 2001 MSPs: The Search for Market Relevance 21 November 2001 Winning Strategies for E-Business Services Companies 22 October 2001 Dataquest Alerts SPO Software Acquisitions Increase With Portera and Novient 18 June 2002 Pharmaceutical R&D IT Spending to Exceed $1.8 Billion in 2002 14 June 2002 Sun Rolls Out Enterprise Version of Grid Software 12 June 2002  
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