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Cluster programs deliver industry-specific business planning statistics, forecasts and analysis. Clusters enhance the broad range of Gartner analysis available in Core Research by providing in-depth information of unique interest to companies competing (or investing) in the industry covered by the Cluster.
region: worldwide  IT Services Europe
large square bullet key business issues
  IT Services Europe
1. How are macroeconomic changes influencing users and providers of IT services?
2. What is the changing role of technology in the European services and sourcing market?
3. How do you sell and buy in a changing European services marketplace?
4. How do you effectively build and manage a services relationship?
5. What are the key services opportunities in the leading and emerging markets in Europe?
6. What will be the key issues surrounding sourcing strategies and services in Europe?
7. What are the primary services opportunities in the various vertical markets across Europe and why?
8. How swiftly will the IT or network utility model be adopted in Europe?

 
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The European market for IT services presents lucrative opportunities for service providers prepared to address its diverse needs. The IT Services Europe Cluster provides insight and advice founded on comprehensive research and analysis from analysts across Europe. It covers the growing mainstream services business segments of professional services, product support, network/telecom, integration and hot new opportunities. It addresses the evolving sourcing strategies European end user organizations are employing and how vendors and service providers can closely align themselves to these strategies.

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large square scope of coverage IT Services Europe
The IT Services Europe Cluster is a "must have" service for IT solution vendors - whether total solutions vendors or "pure-play" IT services vendors - wishing to grow their businesses in Europe through services-led marketing.

European markets are adopting the new technologies in ways that differ subtly from other regions. As a key to success in the European region, this Cluster helps vendors understand how buying patterns differ by country and vertical sector and how vendors perform in these country and vertical markets - thus aiding them to transform their business intelligence into competitive advantage.
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large square market coverage IT Services Europe
small square bullet   Market Segmentation
  • Business/application initiative (ASP, BPO/BSP, CRM, data warehousing, EAI/ERP, e-business services, mobile business services, EMU, SCM/SCP, security)
  • Technology/platform initiative (call/contact center, high-availability services, hosting, , messaging, network outsourcing/managed services, Windows2000, wireless/mobile)
  • Vertical market sector (external services, software, hardware, telecom equipment) with particular focus on:
    • Communications
    • Utilities
    • Financial services
    • Government
    • Healthcare
    • Insurance
    • Transportation
    • Retail
    • Services industry
  • Service line segmentation
    • Software maintenance and support services
    • Hardware maintenance and support services
    • Consulting
    • Education and training
    • Development and integration
    • Management services
    • Business process services
    • Transaction processing services
  • Leading vendors, such as:
    • Consultants
    • Integrators
    • Outsourcers
    • Service providers (ASP, ISP, hosting, and so on)
    • Network and system vendors
    • Carriers
    • PC and peripheral vendors
small square bullet   Channels
  • Direct
  • Indirect
small square bullet   Geographic Coverage
  • Western Europe
    • France, Germany, Italy, Netherlands, Spain, Austria, Belgium, United Kingdom, Denmark, Finland, Norway, Sweden, Switzerland, Greece, Ireland, Portugal
  • Central and Eastern Europe
  • Poland, Russia, Czech Republic, Hungary, South Africa, Israel, Egypt, Turkey
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large square what you will receive

Statistics: Forecast and Market Share
Detailed five-year market/product growth forecasts and detailed market share estimates with historical year-to-year market size comparisons identify the market leaders and the products/services that are driving the market.

Market Trends
Market Trends reports analyze key market events and product technology trends to present an overall analysis of the competitive landscape for the market.

User Studies
User surveys and analysis help members understand end-user purchasing behavior and intentions, attitudes and awareness toward specific markets, products or services.

Gartner Dataquest Market Databook
The Databook provides spending and growth information across the IT/telecom industry, segmented by region and technology segment.

Focus Reports
Focus Reports provide in-depth analysis on hot topics at a level of detail relevant to specific vendors within the market sector.

Inquiry
Inquiry is available to members with Core Research Advisor memberships. The purchase of the Cluster extends the deliverables upon which inquiry may be based.
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Gartner Dataquest Clusters consist of industry-specific statistics, forecasts, and analysis and are available to Gartner Core Research members under the same contract. Clusters are typically delivered via gartner.com