Letter From the Editor French Caldwell - 7 January 2002 Wow — what a year 2001 was for demonstrating the costs of ignorance! First, the dot-com failures. Dot-com seemed like a good idea at the time, but you can't claim to have lots of brainpower and other people's money, but no products, can you — and expect to make money? And then there's Enron — what's up with that? Even the CEO claims he didn't understand the inner workings of the processes at Enron. So what have we learned? Without a way to calculate the value of intangibles and the discipline to convert those intangibles to real value, intangibles are worth less than nothing. Lack of transparency to investors and business partners, and an overdependence on decisions of executive management to steer enterprises, will lead to failure in an information-based economy.   Read more

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	Overview New Focus on Knowledge and Collaboration Begins in 2002 7 January 2002 French Caldwell   Mark Gilbert   Simon Hayward   Debra Logan   James Lundy The criticality of information exploitation in business and government means that intellectual assets, collaboration and knowledge management are moving to the forefront of investment in 2002.

Side Effects of Military Spending: Innovations Through 2010 14 December 2001 Debra Logan   Jim Jacobs The government is preparing to spend billions on the war against terrorism. Many of these investments will have unforeseen consequences. Enterprises that know what to track, and the likely sequence of events, will be the winners.		Things Tactical and Practical: The E-Workplace in 2002 13 December 2001 Simon Hayward   Mark Gilbert 2002 will be a year when tactical issues will demand attention in the e-workplace. The foremost issues will be Web conferencing and use of mobile wireless devices.
Buying Content Management in 2002? Read This Now 11 December 2001 Mark Gilbert Gartner presents a series of strategic planning assumptions for 2002 content management success.		The 2002 Knowledge Management Hype Cycle 3 January 2002 French Caldwell   Kathy Harris The KM Hype Cycle is long — five to six years — and confusing, because of the dozens of practices that can be part of a KM program. However, many of these practices are maturing, and the confusion around KM is abating.
E-Learning in 2002: Growth, Mergers, Mainstream Adoption 13 December 2001 James Lundy Demand for e-learning applications will grow 100 percent in 2002. E-learning is a recession-proof technology as demand rises when training budgets are tightened.