Letter From the Editor Peter Dueck - 21 December 2001 The year 2001 has been a turbulent one. The Sept. 11 tragedy has raised many questions across our multicultural global society and has initiated actions that will have far-reaching effects. It has also added substantial uncertainty to the political and economic scene and thus amplified the economic downturn that had already dominated this year. In the "Gartner Predicts 2002: Sourcing" edition of this Spotlight, we assessed the current situation of the IT services market in general and outlined predictions for its near- and midterm future (see Enterprise Service Spending Drivers Post Sept. 11). Although most of our findings and predictions on a global level are valid for Europe, we need to understand and accept that Europe has its own pace and distinct differences. It is far more heterogeneous in many respects than, for example, North America. This is particularly true for IT services, where local variety often determines the landscape.  Read more

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	Overview Health Check: The European IT Services Market Entering 2002 21 December 2001 Nicole France   Ian Marriott The impact of Sept. 11 and related events has simply intensified existing trends in the European IT services market by increasing economic and political uncertainty.

A Downside Scenario for the European IT Services Market 20 December 2001 Roger Cox   Robert Brown As the IT services market enters one of the toughest climates in recent history, we consider what could happen if the market entered a severe slowdown, and identify the warning signs.		Pure-Play BPO Vendors in the United Kingdom: The Competitive Landscape 18 December 2001 Robert Brown Interest in business process outsourcing services has boomed during 2001. Capita, Equitant, e-peopleserve, Hays, Vertex, WS Atkins and Xchanging are the pure-play vendors to watch in the U.K. market.
Turning Internal Departments Into Businesses: Will It Work? 18 December 2001 Claudio Da Rold In an attempt to transform problems into opportunities, client organizations' IS and process departments may again attempt to become commercial service providers. We suggest how to learn from others' errors.		E-Government Sourcing: Where Is the Wind Blowing? 19 December 2001 Andrea Di Maio Sourcing e-government development and operations will become increasingly important, but priorities are shifting.
Offshore Market Potential in Central and Eastern Europe 19 December 2001 Ian Marriott   Gianluca Tramacere The appeal of Central and Eastern Europe as an offshore market is growing. But which countries are best placed to respond to this potential demand? We discuss the opportunities and potential pitfalls.		Preferred Network Outsourcing Service Providers in Western Europe 20 December 2001 Khalda Parveen There are still many opportunities for network outsourcing service providers that can deliver cost savings and business process efficiencies to enterprises.