Software Process: For Better, or for Worse? Letter From the Editor 26 June 2002 Software is ever more integral to the business, but frustration with poorly designed and defective software is higher than ever. Whether assembling Web services, building integrations or delivering custom software, most application development organizations can benefit from a three-dimensional (3-D) approach to software process improvement: Diagnosing "pain points"; developing a plan for change; and delivering the improved processes. In this month's Application Development Spotlight, Matt Hotle, group vice president and research director of software infrastructure technology, tells us how. Featured Research A '3-D' Approach to Software Process Improvement Correct Diagnosis Is Crucial to a Successful SPI Effort Developing the Change Package for Your SPI Effort A Delivery Plan for Software Process Improvements Matt Light Editor-in-Chief Application Development spotlight.feedback@gartner.com