Letter From the Editor Howard Dresner 1 April 2002 Welcome to the latest edition of the Business Intelligence and Data Warehousing Spotlight. This issue focuses on a new initiative, business activity monitoring (BAM), an area that combines into a single environment: Traditional business intelligence (BI; e.g., historical analysis) Application integration (e.g., integration brokers) Network systems management (e.g., systems event monitoring) Business process management (e.g., process design and flow) Other technologies Conceptually, BI empowers end users with access to and analysis of quantitative information.    Read more

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	How BAM Can Turn a Business Into a Real-Time Enterprise 20 March 2002 Frank Buytendijk   David Flint Business activity monitoring (BAM) can increase the efficiency of many business processes, but to get the most out of BAM, enterprises must be aware of all of its effects — and aim for the right ones.

Business Activity Monitoring: BI's Missing Link 13 March 2002 Frank Buytendijk Business activity monitoring and business intelligence link day-to-day operations and strategic planning objectives. The link is crucial for successful corporate performance management.		BAM: Evaluating Tomorrow's Management Technology 18 March 2002 David Flint Business activity monitoring (BAM) can help make some business processes more efficient. Still, the case for using BAM enterprisewide will stay doubtful until at least 2004.
BAM Can Benefit SCM, but Is Your Supply Chain Ready? 18 March 2002 Nigel Rayner   Karen Peterson Supply chain event management is one of the early deployments of BAM. Although it offers potential business benefits, early adopters are finding many challenges must be overcome before these benefits can be realized.		Call Centers Provide a Natural Entry Point for BAM 15 March 2002 Steve Blood Call centers are focal points for operational efficiency and are evolving as points of reference for transforming business activity monitoring across the enterprise.
The Impact of BAM on Financial Services Users 13 February 2002 Mary Knox   Annemarie Earley The promise of business activity monitoring for financial services — improved speed and effectiveness of business operations — is significant. Its impact on architectures and processes may be even more significant.		The Right BAM Metrics Prevent Information Overload 13 March 2002 Frank Buytendijk Without having the right metrics, business activity monitoring encourages information overload and overreaction to alerts, a drawback that could prove dangerous.