Part 1: IT Services Sourcing Goes Strategic Jennifer Beck  15 April 2002 Continued tactical outsourcing will cause significant degradation of productivity and customer retention. The agile organizations of the future will skill up to the challenge of strategic IT sourcing.Read more Letter From the Editor Part 1: IT Services Sourcing Goes Strategic Part 2: The Services Value Chain Provides Framework for Joint Ventures Part 3: IT Services Marketplace Moves Toward Industrialization Risks Give Way to Opportunities for IT Services Vendors 9 April 2002 Alex Soejarto   Lewis Clark The IT market is about to undergo a reversal in technology trends and buying behaviors, with major repercussions for IT services organizations and their clients. Aligning Services With Business Objectives by Sourcing 5 April 2002 Cassio Dreyfuss Aligning IT services with business objectives is paramount, but most enterprises consider sourcing an internal IS issue and an exclusive CIO task, thus failing to leverage readily available resources for specific business objectives. Offshore IT Services Provide Strategic Sourcing Options 12 April 2002 Debashish Sinha   Rita Terdiman Evolving infrastructure and maturing delivery capabilities make offshore IT services a top strategic sourcing option for U.S. enterprises. How Buyers Evaluate and Select Their ESPs 10 April 2002 Lisa Stone   Beth Eisenfeld   Frances Karamouzis   William Maurer As enterprises expand the complexity of their relationships with multiple service providers, the evaluation process takes on added importance. We recently conducted a survey on how enterprises approach this process. Outsourcing Cost Reduction Creates Paradox: How to Still Make a Profit 12 April 2002 Bruce Caldwell Economic woes are bringing cost reduction to the forefront for many outsourcing clients. The challenge for outsourcers is to invest in new IT infrastructures, cut client costs and make a profit. Contracting for Innovation: Is It Possible? 9 April 2002 Roger Cox Outsourcing continues to grow rapidly, but where is the innovation? We look beyond traditional contract terms and identify practical mechanisms to make innovation work in a long-term outsourcing deal. Matching Enterprise Needs/Traits to the Right Deal Type 9 April 2002 Christopher Ambrose When sourcing IT services, enterprises must determine their objectives, evaluate deal characteristics, identify the correct relationship and contract type, and select the right service provider based on the chosen deal type. New Rules, New Roles for Effective Services Management 5 April 2002 Cassio Dreyfuss Enterprises are increasingly sharing their IT services among internal teams and several external sources, characterizing a multisourced environment. This strategic move offers a host of advantages, but also brings disruption. Managing the Multisourced Environment 10 April 2002 Lorrie Scardino Enterprises have not focused on managing the multisourced environment, leaving them vulnerable to a low return on service value. Providers as Partners: New Era Evolves in IT Services and Outsourcing Relationships 11 April 2002 Allie Young Forming partner relationships will be mandatory for success, but not all partnerships will be equal in their objectives, outcomes or dynamics. Profitability Matters to Services Providers and Services Recipients 15 April 2002 Allie Young   Patrick Sullivan Reasonable profitability for the services provider, commensurate with the value and risk, is necessary for any enduring outsourcing relationship to ensure the services recipient gets what it pays for. Business Trust Holds Sourcing Relationships Together 5 April 2002 Christine Adams   Susan Cournoyer From the network that crashes to the phone call that isn't returned, incremental expectation failures chip away trust in relationships between providers and customers, collaborators and other stakeholders.