The industrialization of the services marketplace and the acceptance of IT utilities will position new hybrid providers as the new owners and operators of the technology grids powering the e-economy.
The problems that created the "wave" of application service providers still exist. Web services companies must focus on articulating their own unique solutions to these generic industrywide problems.
The key findings of an end-user survey focused on the use of external training providers for IT training. The results show important trends in e-learning use and vendor selection criteria.
IBM has emerged as the top IT services company over the past decade of the IT services revolution. How likely are other product-oriented vendors to become top-tier professional services companies?
