Building the Resilient Virtual Organization

Building the Resilient Virtual Organization

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Letter From the Editor
31 January 2002

A watershed date, 11 September 2001 spurred thousands of business, IT and corporate leaders to adopt holistic thinking and actions around securing and protecting their businesses, their people, their knowledge and their assets. Within Gartner, we consider Sept. 11 a catalyst, too. It spurred us to design a blueprint for the resilient virtual organization (RVO), an organization that is at once characterized by widely dispersed people, systems and settings and designed deliberately to rebound and adjust after shock or misfortune. More than 25 analysts across Gartner, contributing about 30 pieces of research, have explored and analyzed the management, infrastructure and work principles behind the RVO. The starting point is the overview.

That said, I must confess that when we first started working on the blueprint for the RVO, I feared that the project was tied too closely, too uncomfortably to Sept. 11.

The Blueprint for the Resilient Virtual Organization
31 January 2002
Diane Tunick Morello

Spurred by the needs for security, protection and recovery, enterprises are taking on the new challenge of deliberately designing resilience into their management of people, places, infrastructure and work processes.

Management
	The Five Principles of Organizational Resilience 7 January 2002 Michael Bell Organizational resilience has taken on a new urgency since the tragic events of Sept. 11. The ability to respond quickly, decisively and effectively to unforeseen and unpredictable forces is now an enterprise imperative.

Infrastructure
	Is Your Infrastructure a House of Cards? 10 January 2002 David Neil IT infrastructure may lack the sizzle of e-business, but without a functioning infrastructure, an enterprise may fail. Building a resilient infrastructure will reduce business vulnerability to unexpected events.

E-Workplace
	Creating Resiliency With the E-Workplace 3 January 2002 French Caldwell Collaboration applications and knowledge management systems provide the technology basis for resiliency in the virtual organization.