Vendor Ratings: Wipro Technologies

Overall Rating: Positive as of 24 July 2003

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Initiative	Rating	Status
Corporate Viability

Strategy	Positive	--

Geographic Penetration (Europe, the Middle East and Africa)	Strong Positive	--

Financial	Positive	--

Marketing	Positive	--

Organization	Promising	--
Product/Services/Technologies

Product/Service	Positive	--

Application Development	Strong Positive	--

Application Maintenance and Management	Strong Positive	--

Enterprise Application Services	Promising	--

Infrastructure Services	Promising	--

Business Process Outsourcing	Promising	--

Technology	Strong Positive	--

Pricing	Strong Positive	--
Customer Service/Product Support

Sales/Distribution	Promising	--

Support Services	Promising	--






The Impact on People When Going Offshore for IT Services 18 July 2003 Frances Karamouzis The $556 billion worldwide IT service market is experiencing one of the biggest changes in its history — a paradigm shift to offshore sourcing. There are implications for one of the industry's most precious assets — the people. Magic Quadrant for Web Services Consulting and SI, 1H03 2 May 2003 Frances Karamouzis Alan Mac Neela Michele Cantara Most enterprises do not buy Web services or request Web services projects. Although a small percentage of enterprises are pursuing Web services pilots, in most cases, Web services technology is an enabling part of a solution that addresses a specific business problem. Gartner end-user research shows that most enterprises use Web services for intraenterprise integration. Although intraenterprise integration is still the most prevalent use of Web services in consulting' and SI projects, enterprises are increasingly using Web services to link to multiple business partners. Wipro: Best Practices in CMM-Based Software Delivery 27 May 2003 Partha Iyengar A successful Indian IT services enterprise with Capability Maturity Model Level 5 status has used an ongoing quality campaign to improve delivery capabilities, boost customer satisfaction and reduce the cost of services. New Wipro Development Center Should Benefit Nordic Clients 9 December 2002 Partha Iyengar Ian Marriott Wipro Technologies, an Indian IT service firm, established a development center in Finland to serve Nokia. However, access to the region's telecom and mobile computing technology could prove valuable to Wipro's global customers. Wipro Starts Moving to the Next Level in Offshore Market 18 November 2002 Frances Karamouzis Although enticing and still maturing, the IT services global delivery model for U.S. enterprises poses opportunities and risks. Global sourcing strategies must account for the shift in the IT resource supply/demand paradigm.Wipro, a leading Indian IT service firm, has bought a small U.S.-based energy industry practice. Indian IT firms will need more industry focus and some local workforce to move ahead in the global service market. Infrastructure Support Services: An Offshore Success Story 11 September 2002 Rita Terdiman Most enterprises equate offshore outsourcing with application services. This case study shows how a U.S. company has successfully used a service provider in India for 24x7 infrastructure support services.

Lead Analyst Frances Karamouzis

24 July 2003	Overall Rating: Positive
Frances Karamouzis Wipro Technologies has established itself as one of the leaders among Indian IT service providers, along with a select group of its competitors. Its challenge is to differentiate itself and move beyond commodity selling. Vendor Rating: Wipro Technologies 22 July 2003

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