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Today, business growth often depends on enhancing customer relationships and improving marketing, sales, and customer service processes. More and more companies are realizing that putting the customer at the center of everything they do is the key to future success. If you want to learn how technology can help your enterprise become customer-centric, don't miss the Gartner Customer Relationship Management Summit. For years, IT professionals and business executives have depended on the summit to help them maximize their customer relationships…and their profits.
Keynoters and session speakers will discuss the latest customer strategies and technologies, how those technologies affect your customer relationship initiatives, and what organizational and cultural changes must occur to meet your company's goals. The summit also reviews vendors and customer relationship management solutions and presents best practices for software selection and implementation, change management, and business processes.
Sessions will cover all the hottest topics: field service, marketing resource management, sales asset management, customer data integration, customer interaction hubs, sales force automation, customer value analysis, customer data mining, and more. And, like all Gartner events, the Customer Relationship Management Summit gives you access to Gartner analysts and the opportunity to network with experts and colleagues.
IT professionals and their business colleagues involved in transforming their business into a custom-centric organization, including:
- Chief customer officers, CRM project managers
- CEOs, line business executives and managers
- Customer service and support executives and their direct reports
- Sales and marketing executives and their direct reports
- CIOs, technology strategists, IT managers
- Business analysts
- Enterprise and solution architects
- Strategic planners, operations officers
- Consultants
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