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San Diego, California · 29 April - 2 May 2002 |
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13D Lead Presentation: The IT Organization's Credibility Curve: Elevating Performance and Perceptions (BMIT) With organizational growth comes credibility. The Gartner IT Credibility Curve identifies the states of credibility and applies them to crucial management dimensions, creating a framework for IS organizations to know where they are, where they need to be, and what management systems and practices will get them there. Key issues include:
This presentation provides advice on how to scale Gartner's Credibility Curve through selective use of organizational structures and governance strategies. Learn how to balance centralized and decentralized organizational structures and implement robust principle-driven governance to achieve quantum leaps up the credibility curve.
IT and business leaders know intuitively that the performance and resilience of their people drive the credibility and success of their organization. So how do they make that connection concrete when justifying investment in people? This presentation explores practices and tools that will help leaders link the contribution of people to the credibility of their organizations. Key issues include:
With the expense of human capital continuing to rise, coupled with the inability to recruit new hires, companies need innovative ways to do more with less.
Virtual Teaming is continuing to grow in global business as the preferred work structure for collaborating across boundaries of time and space. But the failure rate of virtual teams is still very high because of organizational conflicts, corporate culture, and inadequate tools and processes. This presentation drills into a specific action plan for leading, motivating and supporting virtual teams by focusing on actionable steps to form the team, selecting the right collaboration tools, and creating the necessary processes for virtual team productivity and effectiveness. Key issues include:
Many IS organizations provide services that are woefully undervalued by the business. Part of improving IS credibility involves understanding value and how it gets created. This presentation helps IS organizations ensure that their investments and resources do create business value. Key issues include:
Effective internal service delivery is determined by habitual behaviors - both in the service delivery organization and in the enterprise at large. Raising the performance bar requires tackling non-viable historical practices in both camps and replacing them with a new, integrated paradigm. This track builds on Gartner's groundbreaking research in internal service management, providing reality-based processes and tactics for transforming IT into a credible, customer and service centric business partner. Key issues include:
IS organizations lose credibility if they do not have a grasp of the financial side of IT. This presentation explores how organizations can use peer comparisons, spending metrics and chargeback systems to get a better handle on their bottom line.
Enterprises must align career development and resource management systems with IT and business objectives, thus providing the enterprise the ability to do more with less. To do so, they must change the methods and criteria by which they identify, measure, assess and reward IT professionals. In essence, the greatest danger enterprises may face in remaining competitive in the battle for highly prized IT professionals may lie within the practices of their own organizations. Key issues include:
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