While you are at Symposium/ITxpo, Gartner consultants are available to meet directly with you and your team to provide personal feedback and perspective on your most pressing issues and challenges. Consulting led Diagnostic Workshops at Symposium/ITxpo give you and your team the opportunity to have a highly interactive and consultative experience with lead consultants from Gartner's core practice areas.
During the workshop you and your team will share information on your current challenges and opportunities, gain perspective and insight from Gartner subject matter experts, and leave with actionable and practical advice.
These exclusive and highly interactive two-hour workshop sessions have limited availability. To take advantage of this customized advice, fill out the regional form provided. Space is extremely limited on-site during the event. A limited number of workshops will also be offered to registered Symposium/ITxpo attendees up to 60 days post-event in their home offices. All workshops are reserved exclusively for registered Symposium/ITxpo attendees and workshops are limited to one per enterprise.
Customer Relationship Management (CRM) (Cannes Only)
Enterprise Architecture (Cannes Only)
IT Optimization (Cannes, Sydney)
ROI Tools and Models for Technology Vendors (Cannes, Sydney)
Strategic Sourcing (Cannes, Sydney)
Strategy and Architecture (Sydney Only)
Customer Relationship Management (CRM)
(Cannes Only)
IT Organizations in both the public and private sector are continually asked to demonstrate their ability to spend money wisely and deliver true value. This workshop is designed to help you understand what you are doing well today in terms of process, management, reporting, analysis and communication and help you identify ways for you to improve your methodology, processes, governance and communication tools.
- Readiness for CRM
- Developing the business case for investment in CRM
- CRM Maturity
- Alignment of CRM strategy with business strategy
- CRM architecture
- Vendor evaluation and selection
Enterprise Architecture
(Cannes Only)
Gartner has recently introduced a new framework for Enterprise Architecture that represents the kind of flexible foundation required for future business models and success. This workshop is designed to provide a very high level assessment of the current state of your enterprise architecture and to explore the potential impact successful application of the new framework could have to your business.
- Incorporating multiple business styles and processes
- Developing core flexibility to support inter-enterprise collaboration
- Transforming legacy architecture
- Supporting Enterprise Nervous Systems initiatives
- Establishing real time enterprise process models
- Evaluating & selecting supporting technologies
IT Optimization
(Cannes, Sydney)
Focused on helping enterprises understand where they are in the journey to a truly optimized IT organization that provides best-in-class quality, effectiveness and efficiency. Prioritized actions will be on how to organize to be ready to optimize, how to achieve optimization when ready, and how to manage and measure for continued success.
- Identifying opportunities to drive out IT ineffectiveness/inefficiencies
- Better alignment of IT organization with business strategies
- Assessment and identification of strategic technologies
- Measurement programs to continuously manage IT environment
- Organization of Human Capital into the most-effective structure
ROI Tools and Models for Technology Vendors
(Cannes, Sydney)
Technology and services vendors are all striving to demonstrate their business value. This workshop is designed for the CMO, Heads of Sales, Product line owners and managers and teams inside technology vendors who are building, enhancing or utilizing ROI tools and frameworks to demonstrate their business value and improve their sales and marketing effectiveness.
- Creating a custom ROI model for our solutions
- Enhancing a tool and model we have already developed
- Effectively training our sales force and channel partners
- Establishing a reasonable set of metrics to support our models
- Incorporating ROI into our messaging and positioning
Strategic Sourcing
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(Cannes, Sydney)
Designed for enterprises and individuals working to provide the best possible technologies, business processes and services - using internal or external service providers.
- Developing an IT or business process sourcing strategy
- Best practices for evaluating and selecting service providers
- Critical success factors for contract development
- Governance of a multi-sourced environment
- "Do We Have a Good Deal?" and effective deal management
- Business process outsourcing
Strategy and Architecture
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(Sydney Only)
Facilitated by experienced consultants this workshop will provide an opportunity to explore and debate key issues for your organisation in respect to strategy and architecture. Participants will be guided in a rapid assessment of their key drivers, explore opportunities for improvement, and establish a 'first draft' set of priorities. In the process participants will be introduced to some simple yet powerful frameworks for use in future exploration and decision-making. Breadth rather than depth will be emphasised, and a range of topics will be covered. Participants can expect to takeaway a prioritised shortlist of key topics that warrant further investigation, including;
- Aligning IT investment with business objectives
- Implementing the practice of Enterprise Architecture
- Guiding the design and evolution of information systems
- Fast tracking the selection and acquisition of key information systems and services
- Improving the efficiency and effectiveness of IT service provision
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