Assessments When there’s a need for a quick picture of your IT enterprise to make important decisions or changes, Rapid Assessments can provide your organization valuable industry peer comparisons. Gartner performs on–site data collection, provides maximum support and a rapid turn-around – in many cases, within six weeks. You’ll understand your full cost and service positions. We’ll highlight strategies for immediate improvement. The following Rapid Assessments are available: Contact Center Assists contact center managers in understanding the trade-offs among cost, service levels and customer satisfaction; provides decision support for staffing and outsourcing issues.   Customer Satisfaction Establishes a baseline for customer satisfaction, prioritizes issues and opportunities, and focuses on opportunities to increase satisfaction levels.   Data Networks Analyzes data networks from an efficiency, i.e., cost, and effectiveness perspective; services delivered are measured against business requirements to understand the trade-off between cost and performance.   Distributed Computing Evaluates the costs of owning, using and procuring IT distributed computing assets over time.   Enterprise Operations Center Analyzes the enterprise computing environment enabling insight into the costs and performance of mainframe and midrange server platforms.   Enterprise SAP Our database of SAP installations analyzes the cost of personnel, consulting, hardware and software resources behind SAP implementation and support in your organization while providing a comparison to other enterprises.   Help Desk Assists help desk managers in understanding the trade-offs among cost, service levels and customer satisfaction; provides decision support for staffing and outsourcing issues.   Total AD Performance Provides a comprehensive review of practices against the industry-standard Capability Maturity Model for SoftwareŽ to assist managers in analyzing business needs and computing ROI for process and technical improvements in AD.   Total IT Expenditure Provides an evaluation of performance in all key IT functional areas and identifies those functional areas that offer the greatest opportunities for improved performance.   Voice Telecom Analyzes voice telecom services from efficiency, i.e., cost, and effectiveness perspectives; services delivered are measured against business requirements to understand the trade-off between cost and performance. Contact Information: For more information about Gartner Measurement services please e-mail measurement.info@gartner.com