Rapid Assessment for Enterprise Operations Center The movement of many midrange and PC-based server platforms inside the glass house, where only mainframe processors had previously resided, has led to severe growing pains for IS. Tried-and-true delivery and management techniques no longer are effective. The gap between business needs and the delivery capability of the platforms and the IS department is widening, placing the business at risk. The dramatic growth in demand and cost, combined with increasing levels of complexity and technological sophistication, translates directly to an ever-increasing need for management to have a clear and communicable understanding of Total Cost of Ownership (TCO) as it pertains to the Enterprise Operations Center (EOC) arena. This comparative assessment uses the TCO model to analyze the enterprise computing environment enabling insight into the costs and performance of mainframe and midrange server platforms. The Rapid Assessment for TCO EOC provides you with an in-depth evaluation of your mainframe and/or midrange server environment. The results enable an IS organization to improve its overall performance by comparing its operation to those in a carefully selected peer group. We measure your installation from a top-down perspective, delivering results and recommendations that make good business sense to management. Understanding your performance compared to your peers, and the performance of your various platforms, reveals opportunities for improvement, as well as areas in which you are a best-in-class performer (figure 5). Addresses the following business issues: Objectively measure how well you perform compared to your peers Objectively measure how well your platforms perform relative to each other Objectively measure how well services are delivered against the requirements of the business figure 5 Contact Information: For more information about Gartner Measurement services please e-mail measurement.info@gartner.com