Decision Tools for Investment Planning Enterprises today are faced with an overwhelming number of options for reducing costs and are finding it increasingly difficult to decide where to invest often-scarce resources. While research has shown that the introduction of innovation can deliver business value, the cost of implementation can also be significant and may, in many cases, outweigh the benefits. To narrow the number of options and make better, more-informed decisions, organizations need to understand the costs and potential benefits of key process and technology innovations. The Gartner ROI Manager family of products analyze the impact of innovations that are of strategic importance to today's IT managers and buyers: Application Service Provider  Delineates end-to-end service offerings encompassing the implementation, customization, and ongoing operation and support of application functionality Converged Network Services  Helps users to evaluate the costs and benefits involved with integrated voice and data network computing solutions CRM - Sales Force Automation  Focuses on revenue enhancements of an SFA initiative High Availability  Identifies the major costs and sources of critical application downtime such as revenue and productivity losses Thin Client Deployment  Examines the implications of a migration to either a Windows Terminal Server and/or a web-based server thin client environment Windows 2000 Migration  Measures cost savings delivered through improved user productivity and better management of the enterprise's PC environment   Tour  Test drive our Investment Planning Tools to better understand how they can work for you.   Use the tool now Contact Information: For more information on Decision Tools for Return on Investment please e-mail DTforROI@gartner.com. Related Services:   Software Alliance Program  Gartner has successfully franchised its software measurement tools and methodologies. Now your professional services organization can leverage these tools and drive additional value to your clients.