Decision Driver for Customer Service and Support Application Selection (CSAS) Enterprises in all industries are striving to receive and track customer interactions (queries, complaints or service requests) more efficiently from a variety of channels. At the same time, they also want to provide the means for better management and resolution of client issues. However, the vendors that lead this market are not necessarily stable organizations, nor do they always have mature service offerings to support their installed bases. This makes it extremely difficult to determine the suitability of Customer Service and Support vendors and their products. The Gartner Decision Driver model for Customer Service and Support Software will help you examine the functionality and service offerings provided by the vendors in this market and make the best selection for your enterprise.   Tour Test drive our Vendor Selection Tools to better understand how they can work for you. Contact Information: For more information on Decision Tools for Vendor Selection please e-mail DTforVS@gartner.com. Related Services:   Gartner Decision Tools Alliance Program Gartner has successfully franchised its software measurement tools, methodologies and marketing solutions. Now your organization can leverage these tools and drive additional value to your clients.