Vendor Selection for Consolidated Service Desk (CSD) The rate at which new technologies and applications are being introduced to the computing infrastructure is outpacing the capacity of IS organizations to manage and support them effectively. Business units are requiring more from their IS staffs, despite shrinking IS department head counts and budgets. Many large enterprises are restructuring their IS staffs to bring increased emphasis to the consolidated service desk (CSD), which they now view as more of a strategic and competitive advantage. As a result, mid- and high-range service desk vendors are scrambling to develop software that integrates with other tools. Evaluating which companies and products can actually meet the requirements to manage the enterprise service desk can be challenging. A CSD deployment could involve issues from different technology areas, such as desktop, local-area network, network and systems management, computer telephony integration, and the Internet. It is not uncommon to find vendors that claim they can do it all either by themselves or through partners. Yet, in reality, few vendors can truly live up to their promises. How can you cut the vendor hype and make the right selection?   Tour Test drive our Vendor Selection Tools to better understand how they can work for you. Contact Information: For more information on Decision Tools for Vendor Selection please e-mail DTforVS@gartner.com. Related Services:   Gartner Decision Tools Alliance Program Gartner has successfully franchised its software measurement tools, methodologies and marketing solutions. Now your organization can leverage these tools and drive additional value to your clients.