Decision Tools for Cost Management Tour        Indirect Costs To collect information about how well IS has been supporting the user community, and how much IS work the end users may be performing themselves, cost and performance information is collected using end user surveys. The surveys are distributed to users via the internet, or using e-mail survey forms. Users complete the surveys in less than 15 minutes. (Click to view detail) Contact Information: For more information about Cost Management please e-mail DTforCM@gartner.com.