Since its formation in 1995, Gartner's Decision Drivers service has worked with over 1200 organizations and more than 6000 business and IT professionals, helping them in one of the most complex and time consuming aspects of business today, that of IT selection and procurement.

Addressing over 30 technology areas, the Decision Drivers structured decision making methodology enables organizations to make better, faster and more cost-effective decisions.

Within their methodology Decision Drivers comprehensively addresses the IT acquirer's need for:

• Unmetered telephone access to analysts responsible for developing the selection models



• A structured and proven approach to making a decision



• Objective and substantiated data, rating the vendors and products on the criteria that is appropriate to the organization.



• A decision support software tool to guide them through the process



• The ability to group and weight the key criteria, according to their relative importance to the organization.



• The capability to perform "what-if" and scenario based analysis.



• Access to the collective wisdom and experience of clients who have already made their selection