Corrections

A listing of corrections, errors and omissions.

Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.

14 May 2008
“Semiconductor DQ Monday Report, Issue 17” (G00157810) was republished because a vendor's inventory days had been miscalculated. Infineon reclassified its financial data as of the first quarter of 2008; previously, financial data for Qimonda had been included. An updated version of this document is now on garter.com.

13 May 2008
“2008 Sapphire Conference Shows Increased Innovation” (G00157896) has been republished to correct the number of productive customers currently using the SAP service-oriented architecture (SOA) platform. There are 6,000 productive customers, not 6,000 productive installations; the latter number would be 10,000. The revised document is now available on gartner.com.

7 May 2008
"User Survey Analysis: U.S. PC Vendors Must Build Brand Loyalty and Retain Customers" (G00156525) has been republished to correct Figure 10, where data for desktop and notebook computers was mislabeled, and Figure 12, which should have contained only notebook data but initially contained only desktop data. The revised document is now available on gartner.com.

In“Dataquest Insight: Outsourcing of Mobile PCs to ODMs and EMS Firms in Asia/Pacific, 2007” (G00157278) has been republished to change a reference to “LCD Monitors” that should have read “Mobile PCs” in the Introduction. A corrected version of the document is now on gartner.com.

“Search Analytics (BETA): IT End-User Topic and Vendor Mind Share Wizard, 1Q08" (G00157843) has been updated. Changes were necessary because a technical glitch prevented the trend of monthly topic searches from displaying correctly for certain combinations of end-user sector, size and region.

In "10 Best Practices for Customer Data Integration" (G00152601), the numbering of the "Best Practice" sections was corrected. There had been two best practices labeled Best Practice 6; the second has been changed to Best Practice 7. An updated version of this document is available on gartner.com.

7 May 2008
"Changes Coming for Embedded 3G in Notebooks" (G00156891) was republished because there was an error with the rate per day for the pay-as-you-go plan, which we quoted at $12.99, but which is actually $15. An updated version of the document is available on gartner.com.

In"Toolkit Decision Framework: Pros and Cons of Suite-Based vs. CMDB Stand-Alone Approaches" (G00152909) has been republished to correct wording in the fourth sentence of the fourth paragraph in the Analysis section, so that it now reads, “Today, although most DM tools can discover the infrastructure components that comprise an application (for example, application, middleware and database), few of them can discover the complete IT service, which would include storage and networking devices.” An updated version of the document is available on gartner.com.

"User Survey Analysis: U.S. PC Vendors Must Build Brand Loyalty and Retain Customers" (G00156525) has been republished because some figures were placed under the wrong titles. A corrected version is now available on gartner.com.

2 May 2008
"Magic Quadrant for Field Service Management, 2008" (G00156856) has been republished to correct the Product or Service weight under Ability to Execute to “High.” A corrected version of the document is now available on gartner.com.

1 May 2008
“Market Trends: Application Development and Portal, Process and Middleware Software, EMEA, 2007-2012" (G00157078) has been updated to reflect changes that were necessary to clarify which columns represented 2007 data versus 2012 data in Figure 5. The corrected version is now available on gartner.com.

In "The Gartner CRM Vendor Guide, 2008" (G00155656), "CAS (consumer goods)" was added to the following sections: 5.1 Core Sales Force Automation Vendors, 10.1 North American CRM Application Software Specialists and 10.3 Asia/Pacific CRM Application Software Specialists. An updated version of the document is now available on gartner.com.

"MarketScope for the IT Asset Management Repository, 2008" (G00151238) has been republished to delete a reference to Note 1, which was removed prior to publication. A corrected version of the document is now available on gartner.com.

29 April 2008
"The Gartner Business Intelligence, Performance Management and Information Management Service Vendor Guide" (G00154115) has been updated and is now available on gartner.com. Business & Decision and Niteo were added to the North American BI, PM and IM Service Providers section, and Wipro Technologies was added to the Asia/Pacific BI, PM and IM Service Providers section. Cognos (acquired by IBM) was added to the Software Product Companies section, and this section was moved to reflect that it is independent of any particular geography.

28 April 2008
"Cool Vendors in IT Operations, 2008" (G00155693) has been republished to correct the presentation of AppLogic. A corrected version of the document is now available on gartner.com.

25 April 2008
"Magic Quadrant for Field Service Management, 2008" (G00156856) has been updated to correct the presentation of Agentek. An updated version of this document is available on gartner.com.

24 April 2008
"Licensing Change Drives Live Meeting Users To Look Beyond Microsoft" (G00156747) has been republished to correct the company references in the fourth paragraph of the Analysis section. An updated version of this document is available on gartner.com.

24 April 2008
"Gartner Business Process Maps for Multichannel Retailers" (G00156024) has been republished to replace the graphic in Figure 2. A corrected version of the document is now available on gartner.com.

23 April 2008
"Market Share: Enterprise Wireless LAN Equipment, Worldwide, 4Q07 and 2007"(G00155939) has been updated to accurately reflect significant differences in product revenue between OEM and branded revenue in Tables 1-3 and 2-3. An updated version of this document is now available on gartner.com.

22 April 2008
"Major U.S. Laws/Regulations to Consider When Outsourcing Worldwide" (G00144581) has been updated to supplement an incomplete statement about the antibribery provisions of the Federal Corrupt Practices Act (FCPA). An updated version of this document is now available on gartner.com.

22 April 2008
"Cool Vendors in SCM and ERP, 2008" (G00155645), stated that Stibo is not known for its personal information manager capabilities, when it should have said that Stibo is not known for its product information management capabilities. This note has been corrected, and an updated version is available on gartner.com.

22 April 2008
In "The Gartner CRM Vendor Guide, 2008" (G00155656), the company name "Inforte" was changed to "Business & Decision/Inforte" in sections 4.6 and 12.1. An updated version of the document is now available on gartner.com.

21 April 2008
In "The Gartner CRM Vendor Guide, 2008" (G00155656), the company Infor was incorrectly identified as Infor Global Solutions. The company name has been corrected. An updated version of the document is now available on gartner.com.

21 April 2008
"Market Share: Top 20 IPTV Carriers, Worldwide, Year End 2007" (G00157283) has been republished to update the subscriber data information in Table 1-1. The updated document is now available on gartner.com.

18 April 2008
"Key Issues for Implementing an Enterprisewide Data Quality Improvement Program, 2008" (G00156860) has been updated, to change occurrences of "program" in the title and text to "project." The corrected version, "Key Issues for Implementing an Enterprisewide Data Quality Improvement Project, 2008" is now available on gartner.com.

15 April 2008
"MarketScope for North American Property and Casualty Insurance Policy Administration Systems, 2008" (G00156524) has been republished to clarify the following strength of Innovation Group: "Integration with Innovation Clear, a solution to support analytics and business intelligence for related tasks." An updated version of this document is available on gartner.com.

14 April 2008
"Market Overview: SWIFT Connectivity and Messaging Software Solutions" G00156149 was republished because Table 9 listed Microsoft's highest number of messages per day a client is actually handling as 6,000, when it should have been >300,000. An updated version can now be found on gartner.com.

In "How to Understand and Select Business Continuity Management Software" (G00151402), Cooper Industries was added to the list of pure-play vendors for emergency notification. An updated version of this document is available on gartner.com.

"The Gartner Enterprise Application Service Provider Guide" (G00154147) has been republished to add Axon Global in Table 2 and to correct the capabilities of Axon Global, Cognizant Technology Solutions and Patni Computer Solutions in Table 1; the capabilities of Axon Global and Patni Computer Solutions in Table 17; and the capabilities of Patni Computer Solutions in Table 18. A corrected version of the document is now available on gartner.com.

10 April 2008
"Dataquest Insight: Consumers’ Value Perception of the Internet" (G00156111) was republished to include the document Overview section. The corrected version is now available on Gartner.com.

9 April 2008
"Market Share: Semiconductor Manufacturing Equipment Expansion Continued in 2007" (G00156906) has been republished to correct a vendor name and data points in some tables. Ebara Technologies was corrected to Ebara. Although Integrated Process Systems is not specifically noted, we included its revenue in Tables 1 and 3 because it affected data in the regional sections. Oerlikon's WLP sputtering tool revenue has been included in its total PAE sales; we added the vendor to Table 4 and rank it No. 8 among the top 10 PAE suppliers. This change also slightly affected the regional data in the same table. Minor text revisions were made to the section on CVD growth results. A corrected version is now available on gartner.com.

"Gartner Business Process Maps for Multichannel Retailers" (G00156024) has been republished to correct a date involving Oracle's acquisition of BEA Systems — the acquisition was only announced in January 2008, as opposed to being completed. A corrected version of the document is now available on gartner.com.

8 April 2008
"Dataquest Insight: Semiconductor Vendors at Mobile World Congress 2008" (G00157053) has been updated, to change the title and add a link to the main document. The corrected version, "Report Highlight for Dataquest Insight: Semiconductor Vendors at Mobile World Congress 2008" is now available on gartner.com.

"Forecast: Smartphones By Operating System, Worldwide, 2004-2011" (G00154608) has been republished to correct the title of Table 1-1 and some wording in the Summary and in Chapter 2. An updated version of this document is available on gartner.com.

All 22 fourth-quarter Customer Insights documents were republished because they inadvertently contained the heat chart from 3Q07 instead of 4Q07. The most-current heat charts are now included in all 22 documents (18 Inquiry Statistics documents and three Trends Reports), and updated versions of all documents can now be found on gartner.com.

7 April 2008
In "Key Issues for Enterprise Resource Planning, 2008" (G00156365), a correction was made to the first sentence of the Definition. Also, the second sentence of the third paragraph under the first Key Issue was changed. An updated version of this document is now available on gartner.com.

4 April 2008
"Shell's Outsourcing Award Shows Multisourcing Leadership" (G00156885) has been updated to remove reference to application service contracts that are unconnected to the contracts that were awarded on 31 March 2008.

"Open Source in Business Process Management Technologies, 2008" (G00156184) was republished to fix an error in the graphic: The last two columns of the graphic listed 2007 as the date when they should have been 2010. And updated version of this document can be found on gartner.com.

3 April 2008
"Dataquest Insight: Mobile Payment, 2006-2011" (G00154495) has been updated, to change "millions of dollars" to "millions" in Tables 1 to 3. The corrected version is now available on gartner.com.

"Dataquest Insight: Tata's Nano Will Force Strategic Structural Changes in the Automotive Industry," (G00155188) has been temporarily retracted due to the need for further discussion around one of the strategic planning assumptions. We are addressing this issue, and an updated version will be republished shortly.

In "Magic Quadrant for U.S. Network Service Providers, 1H08" (G00155890), in the Level 3 Communications section, we incorrectly identified Kevin O'Hara as former CEO. He was the former COO. An updated version of this document is now available on gartner.com.

27 March 2008
"Magic Quadrant for Midrange and High-End NAS Solutions, 1H08", (154876) has been reposted. Network Appliance, reflecting the new official company name, is now referred to as NetApp. The updated version is now available on gartner.com.

31 March 2008
"Key Issues for the High-Performance Workplace, 2008-2009" (G00156556) has been updated to improve the layout of the Target Projects section. The corrected version is now available on gartner.com.

"Magic Quadrant for Outage Management Systems, 1H08" (G00156226) has been republished to remove the second bullet point under ABB's Cautions section, which was an erroneous statement. A corrected version of the document is now available on gartner.com.

"Toolkit: Requirements for Crisis Command and Emergency Operations Centers" (G00155115) has been revised to make a change to the title. An updated version of this document is available on gartner.com.

28 March 2008
"Cool Vendors in Platform and Integration Middleware, 2008" (G00155600) has been updated to accurately reflect the total annual revenue of Engineering Ingegneria Informatica. It is €709 million, not €460 million. An updated version of this document is available on gartner.com.

In "MarketScope for Application Quality Management Solutions, 1Q08" (G00154031), we have transposed the order of text in Paragraph 2 of the Compuware profile. An updated version of this document is now available on gartner.com.

"Magic Quadrant for Campus LAN (Global), 2008" (G00153760) has been republished to correct an instance of a misspelling of Force10 Networks. An updated version of this document is available on gartner.com.

27 March 2008
Open Source in the CRM Application Market, 2008" (G00155569) was republished to acknowledge that SugarCRM recently received recognition for a piece of its application as OSI-approved software. An updated version of this note can be found on gartner.com.

26 March 2008
"Toolkit: Age Matters When Considering PC TCO" (G00154726) was republished to fix two errors. The first Key Findings bullet stated: "Keeping PCs longer can reduce capital expenditures, but support costs and end-user productivity will increase with PC age." In fact, support costs will rise, but end-user productivity will decrease. The second bullet in the Key Findings section was also modified to add some clarifying text to explain that the annual TCO of PCs declines over the first three years, but starts to rise again in Years 5 and 6. An updated version of this document can be found on gartner.com.

In "MarketScope for Network Access Control, 2008" (G00155904), under the section about ConSentry, the term "signatures" was replaced by "anomaly detection algorithm" so the sentence now reads, "Inline positioning also enables ConSentry to block malware attacks via its anomaly detection algorithm."

25 March 2008
"Dataquest Insight: IP Multimedia Subsystem Contract and Trial Announcements, Worldwide, 3Q07" (G00154415) has been republished to update the information on the Glossary and Definitions tab. An updated version is now available on gartner.com.

24 March 2008
Gartner Predictions Where We Were Right About the Event, But Wrong About the Timing (G00154025) has been updated to remove a Strategic Planning Assumption and to clarify the "What You Need to Know" section. The corrected version is now available on gartner.com.

21 March 2008
"Leveraging Price Optimization in the Consumer Goods Industry" (G00156328) has been republished to correct the list of vendors at the end of the "Custom-Developed Solutions" section. A corrected version of the document is now available on gartner.com.

20 March 2008
"The Emergence of the Multienterprise Business Process Platform" (G00153346) has been republished to remove a duplicated paragraph. The last paragraph in Section 3.0 was deleted. A corrected version of the document is now available on gartner.com.

19 March 2008
In "Forecast: Storage Management Software, Worldwide, 2007-2012" (G00156336), the date range of the compound annual growth rates shown in Tables 1-1 and 1-2 has been corrected. An updated version is now available on gartner.com.

In the "Magic Quadrant for Network Intrusion Prevention System Appliances, 1H08" (G00154849), changes were made to the Market Overview section to clarify the competitive landscape for Snort. Changes also were made in the Vendor Strengths and Cautions section for NitroSecurity to clarify the relationship between Snort and Snort_Inline, and to remove text that could imply analysis that was not intended. An updated version of this document is available on gartner.com.

18 March 2008
"Cost Cutting in 2008 Using Remote Infrastructure Service Providers" (G00155500) has been republished to correct the document title from "Cutting IT Costs in 2008: Using Remote Infrastructure Service Providers." An updated version of this document is available on gartner.com.

The title of "How to Cut IT Disaster Recovery Costs in 2008" (G00155395) has been changed. The new title is "Cost Cutting Disaster Recovery in 2008." The updated version is now posted to gartner.com.

17 March 2008
"Dataquest Insight: Software Markets Should Weather Economic Slowdown, but Restructurings Are Expected" (G00155113) has been updated. Changes were necessary because the U.S. share of software spending was misstated in the original version. The corrected version is now available on gartner.com.

14 March 2008
In "Magic Quadrant for Business Intelligence Platforms, 2008" (G00154227), we stated that the weighting of the Market Responsiveness and Track Record criterion had been increased from standard to high. While the weighting had been increased, it did not result in a change in the rating. We have amended the reference accordingly and an updated version of this report is available on gartner.com.

In "Microsoft ESP Marks Shift to Richer Simulation Platforms" (G00154782) has been updated. Changes were necessary to correct a price quoted in the Event Facts section. The updated version is now posted to gartner.com.

12 March 2008
"MarketScope for Large Enterprise HRMS, 2008" (G00154565) was republished to fix a factual error in a company name. We had used CGI/AMS when, in fact, the CGI/AMS brand does that exist anymore. It is now known as CGI Worldwide. An updated version of this document can be found on gartner.com.

In "Toolkit Best Practice: Distributed Development Requires Collaboration Throughout the Project Life Cycle" (G00150098), the company name Sofea in Note 2 was corrected to the current company name, Blueprint Software Systems. The accompanying product name, Profesy, was corrected to the current product name, Requirements Center. An updated version of this document is available on gartner.com.

7 March 2008
"Dataquest Insight: F&A BPO Competitive Landscape, Worldwide, 2007" (G00153188), has been updated. Changes were necessary because Xansa's and Genpact's vendor rankings in Table 1 were incorrect in the original version. The updated version is now posted to gartner.com.

"Cost Cutting Tips for Negotiating Endpoint Protection Platform Contracts" (G00154904) has been republished with the new title "Cost Cutting Endpoint Protection Platforms" to add more-detailed guidance on potential budget reductions. A corrected version of the document is now available on gartner.com.

"Major Independent Software Vendors Move Virtualization Endorsement to a New Plateau" (G00155235), was republished to fix an oversight in the Event Facts section that erroneously used "Oracle applications" as a generic term, when it should have been the product, "Oracle Applications." A revised version is now on gartner.com.

5 March 2008
In "webMethods Fabric 7.0 Takes a Step in the Right Direction" (G00146607), the reference to CentraSite in the third paragraph under the webMethod's Product Viability section was changed to read: "For metadata management, Software AG offers the CentraSite (jointly developed with and offered as a product by Fujitsu) product." An updated version of this document is available on gartner.com.

"Q&A: What Is a Registry/Repository, and Who Should Consider One?" (G00153018) has been updated to accurately reference Fujitsu's joint development and offering of CentraSite with Software AG. An updated version of this document is available on gartner.com.

"Magic Quadrant for Application Infrastructure for Back-End Application Integration Projects, 2Q07" (G00147400) has been updated to accurately reference Fujitsu's joint development and offering of CentraSite with Software AG. An updated version of this document is available on gartner.com.

In "The Flashline Acquisition Offers Significant Advantages BEA Must Exploit" (G00143269), the reference to CentraSite in the second paragraph of the Analysis section was changed to read "CentraSite (jointly developed and offered as a product by Software AG and Fujitsu)." The updated version is now posted on gartner.com.

In "Business Buyers and IT Leaders: Different Goals, Different Paths" (G00151645), a change was made to Table 1, in the third row under the Conflict Resolution column: "If the IT department can alter …" was changed to "If the IT department cannot alter …" An updated version of the report is now available on gartner.com.

In "IT Spending and Staffing Report, 2008" (G00154809), data reflecting employee levels in surveyed food and beverage companies was incorrect. An updated version of this report is available on gartner.com.

4 March 2008
In "Forecast: NAND Flash Supply and Demand, Worldwide, 2007-2009 (1Q08 Update)" G00155739, the content per system figures in Table 15-2 were incorrectly calculated for applications from 2Q07 to 4Q09. In Figure 16-1, the 2Q08 shortage was incorrectly graphed, and instead should have shown oversupply as indicated in the Overview tab. An updated version of the document is now available on gartner.com.

In "E-Mail Hosting: Poised for Explosive Growth" (G00154840), "Toolkit: E-Mail Hosting Request for Proposal" (G00155285), "Tactical Guideline: Minimizing Risk in E-Mail Hosting Relationships" (G00154838) and "Toolkit Presentation: Driving the Hosted E-Mail Decision Process" (G00155134) we have removed a sentence from the hosting definition to avoid ambiguity. Updated versions of the documents are now available on gartner.com.

3 March 2008
"Dataquest Insight: Market Share Implications of Oracle's Acquisition of BEA Systems" (G00155381) has been updated. Figure 3 now correctly indicates which data relates to Oracle and BEA Systems and which data relates to the overall PPMW market. The corrected version is now available on gartner.com.

"Report Highlight for Dataquest Insight: Market Share Implications of Oracle's Acquisition of BEA Systems" (G00155862), has been updated. Changes were necessary to correct a grammatical error in the Table of Contents. An updated version is now available on gartner.com.

28 February 2008
"PLM for Process Manufacturers Provides a Competitive Edge in Global Markets" (G00154072) was republished to indicate that SAP has a "formative" level of manufacturing process management functionality in support of product life-cycle management (PLM) for process manufacturers. In our original version, Figure 3, "Comparison of Vendor Functionality Supporting PLM for Process Manufacturers," incorrectly indicated that SAP lacked functionality in this area. Figure 3 has been corrected, and the revised report has been posted to gartner.com.

In "Magic Quadrant for Network Intrusion Prevention System Appliances, 1H08" (G00154849), the company name Enterasys was corrected in the Magic Quadrant and in subsequent references to the company in the "Vendors Added" and "Vendor Strengths and Cautions" sections. An updated version of this document is available on gartner.com.

27 February 2008
"Dataquest Insight: Market Share for Mobile Devices, 4Q07 and 2007" (G00155792) was republished to correct small statistical errors in Table 3. The updated version is now available on gartner.com.

In the recently published document "Outsourcing E-Mail Archiving, 1Q08 Update" (G00155022) we mistakenly reported that MessageOne was founded in 2004. MessageOne was founded in 1998, and the document has been updated to correct the error. An updated version of the document is now available on gartner.com.

"Dataquest Insight: Segmenting the Communications Consumer Market" (G00154745) was republished to correct Table 3, which originally appeared blank. We have also improved the presentation of Table 2 by highlighting above-average numbers in bold. The updated version is now available on gartner.com

25 February 2008
"Toolkit: ITAM Policy Checklist" (G00149083) has been corrected to delete the incorrect table of contents. A corrected version of this document is now available on gartner.com.

In "Dataquest Insight: China's Top Four Local Enterprise Application Software Vendors, 2006" (G00153311), changes were made to Digital China's 2006 revenue, which was misstated in the original version. The updated version is now available on gartner.com.

22 February 2008
In "Notebook Total Cost of Ownership: 2008 Update" (G00153867), data provided in Figure 1 was incorrect. Figure 1 has been updated and adjustments made in the text to reflect the changes. An updated version of the document is now available on gartner.com.

21 February 2008
In "Preparing for the Impact of ITIL v.3 on GRC Strategies" (G00155242), section 2.0 was corrected to remove a duplicate figure. An updated version of this document is available on gartner.com.

In "Notebook Total Cost of Ownership: 2008 Update" (G00153867), the End-User Costs amount for Somewhat Managed Traveling Workers in Figure 1 was incorrect. In addition, a footnote was added to Figure 1, explaining that totals may not add up due to rounding. An updated version of the document is now available on gartner.com.

20 February 2008
"Dataquest Insight: The Reality of Mobile WiMAX Certification" (G00149448), was republished to correct an error in the document summary. It now reads that WiMAX certification was finally launched in December 2007 with the WiBro profile, and Wave 2 is due by the end of 1Q08. The corrected document is now available on gartner.com.

19 February 2008
"User Survey Analysis: Point-of-Sale Hardware and Software Adoption Trends, 2007" (G00154354) has been updated to correct the legend in Slides 5, 6, 7, 8 and 9. In addition, Slide 6 has been updated to include "Tier" references. An updated version of this document is available on gartner.com.

15 February 2008
In "MarketScope for IT Governance, Risk and Compliance Management, 2008" (G00154941), the NetIQ profile erroneously stated that NetIQ "has a large installed base for supply chain management." This has been corrected to read that NetIQ "has a large installed base for SCM" – its product: Secure Configuration Manager. An updated version is now available on Gartner.com.

"Electronic Signature Suites and Services Mature" (G00154784), was revised to correct the spelling of the company name ApprovIt. An updated version of this document is available on gartner.com.

"Tutorial for EDA and How It Relates to SOA" (G00155163), was revised to correct the wording in the "EDA Defined" section that discusses event objects from the example of a stock tick to referencing a financial data feed message. In that same section, we also corrected the event transmission reference. An updated version of this document is available on gartner.com.

14 February 2008
In "Toolkit Case Study: Business Architecture Delivers a Departmentwide Approach to Identity Fraud" (G00153377), it was asserted that identity fraud trends in the U.S. are reflected in Australia; we added that this assertion lacks firm numbers to prove it. In addition, we deleted a sentence about the order of DIAC's implementation of the architectures. The corrected document is now available on gartner.com.

13 February 2008
In "Desktop Total Cost of Ownership: 2008 Update" (G00153705), the subtotal for the IT Operations line in Figure 1 was incorrect (it was listed as $501); It has been updated to the correct amount ($438). An updated version of the document is now available on gartner.com.

"National Information Exchange Model: A New Kind of Vocabulary" (G00154757), has been updated. The republished version contains the correct URL for the National Information Exchange Model (www.niem.gov). The updated version is now available on gartner.com.

12 February 2008
"Automated Metering Infrastructure Security: Achilles' Heel of the Intelligent Grid?" (G00153326), has been republished to clarify cross-industry efforts related to automated metering infrastructures, to correct vendor reference for Table 1 and Figure 1, and to correct the URL for SCE's SmartConnect site. A corrected version of the document is now available on gartner.com.

We have renamed "Cost Cutting Is an Option After Considering Investment" (G00154875). Its new title is "Business Initiatives That Avoid IT Cost Cuts and Promote Investment." The updated version of this document is now available on gartner.com.

31 January 2008
"Toolkit: Business Imperatives That Will Drive Application Strategy Through 2012" was temporarily retracted due to portal display problems. We are addressing these issues, and will republish the document once they have been corrected. Please note that there are no content issues with this document, only display problems.

In "Sun and Oracle Broaden Xen Ecosystem, but Increase Fragmentation Risks" (G00154032), we inaccurately referred to XenSource, which has been acquired by Citrix. All references to XenSource have been removed and replaced with Citrix. The corrected document is now available on gartner.com.

28 January 2008
In "MarketScope for Service Parts Planning, 4Q07" (G00154029), in the section "Vendor Product/Service Analysis," under the Oracle product description, the core product offering name was corrected from Oracle Advanced Supply Chain Planning (ASCP) to Oracle Advanced Planning, and the working the section on SPP-specific customers was changed from "Oracle has an estimated 20 SPP-specific customers" to "Gartner estimates that Oracle has 20 SPP-specific customers."

A First Take titled "EMC’s New Solid State Drive Boosts Storage Performance" (G00154830) was republished to correct a mistaken statement that DMX FlashDrives do not use RAID protection when in fact they do use RAID to protect against data lose and optimize parallel I/Os to minimize RAID protection overheads. The corrected document is now available on gartner.com.

23 January 2008
In "Toolkit: Risk Program Maturity Assessment 1.0" (G00154064), "riskprogramassessment10.xls" attachment, changes were made to the formulas in column D for the following worksheets: Risk Management, Information Security, Privacy, BCM and Compliance. The updated version of the document is now available on gartner.com

22 January 2008
A First Take titled "Oracle Buys BEA to Strengthen Position in Middleware Market" (G00154827) was republished to correct an error in the document summary. Microsoft has been added as a leading vendor in the middleware market. The corrected document is now available on gartner.com.

"Exchange Server 2007 HA/DR: Options, Benefits and Limitations" by Donna Scott (G00152249) was republished to include a missing Strategic Planning Assumption: "Through 2011, Microsoft will not be the dominant replication provider for Windows applications."

In "Forecast: Semiconductor Wafer Fab Equipment, Worldwide, 1Q08 Update" (G00154572), data points in Table 6-2 (Wafer Fab Equipment by Wafer Size) were incorrect for the 300 mm and 200 mm and below categories for 2002 through 2011. These data points have been corrected and the updated version is now posted to gartner.com.

In "Forecast: Communications IT Spending, Worldwide, 2006-2011" (G00151569), Table 2-1’s pivot functionality was not fully operable. This issue has been corrected. Please note: No data was affected or changed. The revised document is now posted to gartner.com.

In "Gartner Dataquest Market Databook, December 2007 Update" (G00154814), the pivot table in Chapter 2 contained some outdated information. This information has been updated, and the corrected version is now available on gartner.com.

"Predicts 2008: SaaS Gathers Momentum and Impact" (G00152753) contained the following prediction in the Key Findings section: "By 2012, more than 66% of independent software vendors (ISVs) will offer some of their applications optionally or exclusively as SaaS." It should read, "By 2012, more than 33% of independent software vendors (ISVs) will offer some of their applications optionally or exclusively as SaaS." The corrected version is now available on gartner.com

21 January 2008
"Customer Insights: Inquiry Statistics for IT Services and Outsourcing, 3Q07" (G00153446) has been revised to reveal three hidden field headings on the Vendor Mentions tab in the Excel file: Technology Area, Topic Area and Detailed Topic Area. This enables more-detailed analysis of vendor data. The corrected version is now posted on gartner.com

"Magic Quadrant for Global Enterprise Desktop PCs, 2007" (G00150783) has been revised to correct the summary, changing "notebook" to "desktop" in two instances. An updated version is now available on gartner.com.

17 January 2008
A pivot table in "Forecast: Mobile Devices, Worldwide, 2003-2011 (4Q07 Update)" (G00154328) was repaired so that statistics for entry-level and feature smartphones now appear under the correct headings. The corrected version is now available on gartner.com.

15 January 2008
In the Semiconductor DQ Monday Report, Issue 2 (14 January 2008, G00154763), the year (2006 instead of 2010) was incorrect in "NEC Reveals Cell Phone Power Management ICs." The correct wording is as follows:
Gartner previously forecast this market to grow at a 27% CAGR, from $814 million in 2005 to $3.4 billion in 2010. The revised document is now posted on gartner.com.

11 January 2008
In "Content Analytics Supports Many Purposes" (G00154705), IxReveal’s component analysis capabilities have been updated in Table 2. The corrected version is now available on gartner.com.

9 January 2008
In "Magic Quadrant for Wireless LAN Infrastructure, 2007" (G00153883), revisions were made to the last paragraph of the Market Definition/Description Software section to correct the spelling of the company name "Aerohive." The corrected version is now posted on gartner.com

8 January 2008
A Gartner research document entitled "Magic Quadrant for Transportation Management Systems 2007" dated 2 January 2008 was temporarily retracted on 3 January. The report contained a paragraph that had not been updated to the correct version prior to its release. The document has now been updated and the correct version is available on gartner.com.

In "Market Share: Service Provider Routers and Switches, Worldwide, 3Q07" (G00154336), Table 3-4 ("Edge Service Provider Router Market Share, Worldwide, 3Q07") the 3Q07 figure for revenue in the "Others" group has been corrected, as have the associated percentage change from 2Q07 to 3Q07 and the market share for 3Q07. The corrected version is now posted to gartner.com.

7 January 2008
A Gartner report entitled "Defining Generation V: The Virtual Generation" (G00154114) the name of Carlota Perez has been corrected. An updated version of this document is now available on gartner.com.

In "Microsoft Promotes UCC Penetration with OCS and Live Meeting Licensing" (G00150754), there was a confusing reference made to Microsoft's seat and room licensing options in Live Meeting 2007. This text has been clarified and the updated version is now available on gartner.com.

"A Survey of Mortgage Servicing Solutions" (G00152686) has been revised. Figures 2, 3 and 4 no longer distinguish stand-alone solutions. An updated version is now available on gartner.com.

"Market Trends: Business Intelligence, Worldwide, 2008" (G00154003) has been updated. The pie chart showing the regional breakdown was corrected to show that Asia/Pacific's share is 6% and the Middle East and Africa's share is 2%. The corrected version is now posted on gartner.com.

4 January 2008
"Market Trends: Unveiling IT Trends in Emerging Regions," (G0154092) has been revised to change the value axis on Figure 2. An updated version is now available on gartner.com

2 January 2008
In "Identity and Access Management Technologies Defined, 2008" (G00152051), Figure 6 has been resized to fix its appearance. The corrected document is now available on gartner.com

27 December 2007
In "Magic Quadrant for Wireless LAN Infrastructure, 2007" (G00153883), the Magic Quadrant graphic was corrected to fix the position of Aruba Networks. In addition, the definition of PCI was corrected. In the Vendor Strengths and Cautions section, revisions were made to the sections on Extricom and Cisco. The corrected version is now available on gartner.com

21 December 2007
In "Predicts 2008: The End of Old Certainties in C&SI" (G00153004), the fourth Strategic Planning Assumption was incorrectly worded. The wording has been updated and the document republished.

20 December 2007
In "Magic Quadrant for Business Process Management Suites, 2007" (G00152906), under the Vendor Strengths and Cautions section, a caution for Metastorm was removed: Also, we inadvertently omitted Newgen Technologies from the "Other Vendors Considered for This Analysis" section. The corrected version is now available on gartner.com

20 December 2007
In "Market Trends: Accounting-Based Small-Business Management Software, U.S., 2007-2008" (G00150620), a dollar sign was inadvertently placed in front of a number on the first slide. The slide has been corrected and the document republished.

19 December 2007
Gartner's "Forecast: Mobile Devices, Worldwide, 2003-2011 (4Q07 Update)" (G00154328) included faulty pivot tables as first published. The corrected version is now available on gartner.com

18 December 2007
The "Magic Quadrant for WAN Optimization Controllers, 2007" (G00153256) was originally published with a blurred graphic in the Adobe .pdf file. This was corrected, and cosmetic adjustments have been made to the placing of some vendors' names in order to remove any possible confusion about these companies' position on the Magic Quadrant. The updated version is now available on gartner.com.

17 December 2007
The "Market Share: Supply Chain Management Software for Manufacturing, Worldwide, 2006" (G00153840) has been republished to correct errors in the data for software revenue. The corrected document is now available on gartner.com.

12 December 2007
In "Gartner on Outsourcing, 2007-2008" (G00153873), one of the documents cited, "Gartner on Outsourcing 2007-2008: Infrastructure Outsourcing" (G00151117), had a hyperlink to an incorrect document. The hyperlink has been corrected.

In “Vendor Rating: EDS” (G00153142) in Table 1, the change listed for “Product/Service” has been corrected from “No Change” to “Up.” The corrected version is now posted on gartner.com.

In "MarketScope for the 'Ruggedized'-Handheld-Computer Market, 2007" (G00152234), a correction was made to two product names, which now appear as CN30 in the Intermec section and Motorola MC 50 in the Motorola section.

7 December 2007
In "Quality Management Testing Tools and Market Definition Helps Decision Making" (G00152617), the company name Klocwork in the Code Quality and Metrics Testing Tools section was corrected.

"Driving Business Results: The 2007 Research Agenda Survey" (G00149675) was republished to correct Figure 9. A line connecting to a graphic was missing.

In "Predicts 2008: Enterprise Network Services" (G00153011), the term "Femot" was corrected to "Femto." The Strategic Planning Assumption "By 2010, one-third of enterprises will hold their network service providers, rather than just the network, at least partly accountable for business outcomes" was changed to: "By 2010, 15% of enterprises worldwide will hold their network service providers at least partly accountable for business outcomes, not just the network." Related sections of the document were updated to reflect the most recent information on this.

6 December 2007
"Dataquest Insight: Telecom Service Provider Revenue and Demand Performance, Western Europe, 1H07" (G00152731) has been republished to fix errors in Tables 4-1 and 4-2. This corrects an input error for the revenue of O2 Group and Cesky Telecom.

5 December 2007
In "Fellows Interview: Gartner's Interview With Identity 2.0 Thought Leader Kim Cameron" (G00153001), wording changes were made to the first three Kay Findings and the answer to the tenth question. The updated document is now available on gartner.com.

4 December 2007
"User Survey Analysis: Small and Midsize Business Spending and Staffing Behaviors, North America, 2007" (151196) has been republished because of substantial revisions and deletions to the document.

28 November 2007
In "Analysis of Brazil as an Offshore Services Location" (G00152661), the rating for "Data and intellectual property security and privacy" in Table 1 was changed to "Fair," as stated later in the document.

28 November 2007
In "Gartner Maturity Model for IT Procurement," (G00151692) the graphic was missing a level (Procurement Metrics). The figure has now been fixed and the report has been republished.

28 November 2007
In "Analysis of India as an Offshore Services Location," (G00153090) the analysis under the Data and Intellectual Property Security and Privacy section was replaced with an expanded explanation.

27 November 2007
A Gartner research document entitled "Analysis of Pakistan as an Offshore Services Location," (151687) dated 13 November 2007, has been temporarily retracted. During the creation of this report, some factual review steps were omitted. The document will be republished when the review is complete.

27 November 2007
In "Static Application Security Testing: Vendors and Products, Part 2" (G00150657), a paragraph of text was removed from the Klocwork section, and a paragraph describing an offering from Cenzic was added to the section on Ounce Labs.

27 November 2007
The "Dataquest Insight: Offshore BPO Providers Establish European Presence, 2007" (149340) has been republished to correct the spelling of the company name Firstsource.

27 November 2007
The "Market Trends: Business Process Outsourcing, Western Europe, 2007" (150565) has been republished to correct the spelling of the company name Firstsource.

16 November 2007
U.S. Data Centers: The Calm Before the Storm (151687) has been republished following additional factual review. As a result, changes were made to the following sections:

In the Analysis and Future Data Center Options sections, we added new text and revised wattage numbers. The Using Evolving Tools and Techniques section also contains new text. A corrected version of the document is now available on gartner.com.

12 November 2007
A recent document "Q&A: What Is a Registry/Repository, and Who Should Consider One?" (G00153018) has been updated to change an obsolete product name. An updated version of this document is available on gartner.com.

09 November 2007
MarketScope for Life Science Clinical Study Automation and Management Applications, 2007 (G00152166) has been republished to correct Phase Forward's product names.

07 November 2007
"Toolkit Tutorial: Buying Into Video Telepresence" (G00150250) has been republished to correct the vendors referenced in Figure 2. A corrected version of the document is now available on gartner.com.

07 November 2007
Magic Quadrant for Corporate Telephony in North America, 2007 (G00150386) has been republished to correct the position of Siemens Communications on the Magic Quadrant.

02 November 2007
"Methods Comparisons and Selection Options for Adopting an Agile Development Method" (G00148081) has been republished to update Figure 1 and Table 2.

02 November 2007
"Navigating SAP Supplier Relationship Management Licensing and Bundling" (G00150296) was republished to reflect changes to SAP product naming conventions in the table.

26 October 2007
In The Market Statistics report titled "Market Share: Select Semiconductors for Mobile and Cordless Phones, Worldwide, 2006" (G00150499) was originally published with an incorrect Table 1-1. This table failed to provide aggregate figures for the companies listed in Tables 2-1 and 3-1. In addition, some of the companies' numbers were incorrectly totalled in Table 1-1, and certain rankings in the same table were wrong (though the underlying tables and sub-rankings were correct). We have now corrected the published version.

26 October 2007
In "Forecast: Mobile Connections, Asia/Pacific, 2002-2011" (G00149636), the Australian exchange rate figures given were incorrect. An updated version of the document is now available on gartner.com.

26 October 2007
In "The Gartner CRM Vendor Guide, 2007" (G00147938) has been revised to correctly identify the company referred to as IFS. IFS is Industrial and Financial Systems.

25 October 2007
In our recently published document, "Semiconductor Packaging, Assembly and Test Facilities: Worldwide, 4Q07" (G00152687) some wording was adjusted slightly in Chapter 9. "Although there was only one new planned facility..." was changed to "Although there were only two new planned facilities..." A corrected version of the document is now available on gartner.com.

23 October 2007
In "Quarterly Statistics: Server Shipments, Worldwide, Preliminary, 3Q07" (G00152853) has been republished to fix errors in Tables 3 and 4. Companies were listed in the incorrect order in these two tables. The tables have been updated with the correct data.

22 October 2007
In "Forecast: Portal, Process and Middleware Software, Worldwide, 2006-2011, Update" (G00150223) has been updated. As part of our normal methodology process, we have reviewed published forecasts against the first three quarters of the main software vendors that drive revenue growth and against internal inquiry demand in all categories of the portal, process and middleware forecast. The result of this review requires that the enterprise service bus and the business process management suite forecasts be reset downward because the base line for the 2007 and 2008 annual growth rates was too aggressive. This new report shows the results of this change to the compound annual growth rate in these market segments.

19 October 2007
In "MarketScope for Sales Incentive Compensation Management Software, 2007" (G00147695), the revenue figures for Callidus have been corrected to read "$48.335 million and $43.610 million in fiscal years 2006 and 2005." Commas were inadvertently used instead of periods.

19 October 2007
"Customer Insights: Trend Report for Software, 2Q07" (G00150594) has been updated. Changes were necessary because the Overview section contained information from 1Q07.

10 October 2007
"Software-Based Appliances: A Moment of Convenience, a Lifetime of Regret" (G00151349) has been revised to correct "independent system operator" to "International Organization for Standardization" in the "What Is an SBA" section. The updated version of the document is now available on gartner.com.

10 October 2007
We have republished "Windows Server 2008: When You Should Care" has been republished to reflect a change in Microsoft’s end-of-life policy for its Windows Server 2003.

9 October 2007
"Dataquest Alert: Software Markets Will Continue to Grow, Reaching $235 Billion in 2011" (G00152457) has been republished to fix incorrect CAGRs listed in Table 1. The table has been updated.

2 October 2007
"Forecast: USB Flash Drives, Worldwide, 2001-2011" (G00151954) has been revised to correct the data in Tables 1-1, 2-5, 4-1, 4-2 and 4-3. The updated document is now available on gartner.com.

27 September 2007
"Magic Quadrant for Corporate Telephony in North America, 2007" (G00150386) was republished to reflect the new Avaya disclaimer about Silver Lake Partners. The updated document is now available on gartner.com.

24 September 2007
Using Business Process Management Suites as a Foundation for Saas (G00151265) has been revised to remove two Recommended Reading documents that are not currently available and to include a note that defines terms. The updated version of the document is now available on gartner.com.