Corrections

A listing of corrections, errors and omissions.

Gartner strives to meet the highest standards for accuracy and thoroughness in our research and editorial coverage. When oversights occur, however, we will list them below.

12 June 2008
In "Worldwide M2M Cellular Module Market Overview, 1H08" (G00158935), the company name Sagem Telecommunications was corrected to Sagem Communications. This reference appears in the "Market Size and Dynamics" and "Vendors" sections and in Figure 4 of this research. An updated version of the document is available on gartner.com.

11 June 2008
"Vendor Landscape: Server Provisioning and Configuration Management" (G00157548) has been republished to correct text in Section 4.0 regarding which vendors provide software middleware provisioning and configuration management. An updated version is now available on gartner.com.�

10 June 2008
"Toolkit: Request for Proposal for Shared-Account and Software-Account Password Management" (G00158034) has been republished to correct the text in cells A7, A9, A11 and A13 in the "questionnaire" tab of the rfp_scpm_questions attachment. A corrected version of the document is now available on gartner.com.

9 June 2008
�Win the Space Race in Data Center Colocation by Thinking Green� (G00153089) has been republished to correct the data center electrical data in the �Rethink and Restructure Costs� section. A corrected version of the document is available on gartner.com.

�Recent Negative Reputation Events and Outcomes� (G00158288) has been republished to correct inconsistencies in the section about Kryptonite Bike Locks. An updated version is now available on gartner.com.�

�Magic Quadrant for Data Quality Tools� (G00157464) has been republished to include Exeros in the list of vendors not included in the Magic Quadrant but which Gartner clients may wish to consider. An updated version is now available on gartner.com.

�Market Share: Semiconductor Assembly and Test Services, Worldwide, 2007� (G00158329) was republished to correct some 2007 revenue data for STATS ChipPAC. The correct assembly and test revenue is $1,652 million. A revised version of this document is now on gartner.com.

�Dataquest Alert: Semiconductor Assembly and Test Services Market Share, Worldwide, 2007� (G00157989) was republished because some data points in the table needed to be revised. The correct revenue for STATS ChipPAC for 2007 is $1,652 million. An updated version of this document is now available on gartner.com.

6 June 2008
�Market Share: Network-Attached Storage/Unified Storage, Worldwide, 2007" (G00158372) has been updated. Changes were necessary to correct the 2007 data in Table 1-15 for Microsoft Windows Storage Server/Unified Data Storage Server and the 2006 and 2007 data for the "others" category. An updated version of the document is now available on gartner.com.

4 June 2008
�Forecast: Broadband Access Systems, WE, 2006-2012 (1H08 Update)� (G00158465) has been republished to correct the data in Table 1-6. An updated version is now available on gartner.com.

2 June 2008
�Market Share: Enterprise Wireless LAN Equipment, Worldwide, 4Q07 and 2007� (G00155939) has been updated following the revision of our 2007 estimates for Meru Networks and our 4Q07 estimates for 3Com and Motorola. An updated version of this document is now available on gartner.com.

30 May 2008
�Forecast: Mobile Services, Middle East, 2003-2012� (G00157945) has been republished to correct some of the data in Table 1-4. An updated version is now available on gartner.com.

"An Introduction to Web Application Firewalls" (G00157756) was republished to fix a spelling error in Check Point Software Technologies' co-founder's name (Shlomo Kramer). An updated version can now be found on gartner.com.

In "Case Study: Insurer Addresses USA Patriot Act Requirements" (G00156791), we corrected the name of ChoicePoint's OFAC product to be Bridger Insight, which it purchased from Bridger Systems. In addition, in Figure 2, we corrected the name of ChoicePoint's product to be the ChoicePoint Identity Verification (ID Verification) Service.

"Magic Quadrant for Sourcing Application Suites, 2008� (G00155368) has been republished to update information on SAP sourcing solutions. In addition, an honorable mention was added for AECsoft USA. An updated version of this document is available on gartner.com.

"A Simple Framework to Translate IT Benefits Into Business Value Impact" (G00156986) has been republished to replace the second paragraph of Section 2.2, Run-the-Business Metrics.

28 May 2008
"Quarterly Statistics: Disk Array Storage, All Regions" (G00138370) contained erroneous or missing data points when it was originally published because of a realignment of Gartner's Q-Stats database. These errors have been corrected, and the revised document is now on available on gartner.com.

�Dataquest Insight: ASSP Semiconductor Competitive Landscape, Worldwide, 2007� (G00157902) has been republished to correct the top 20 ASSP semiconductor vendors� 2007 combined revenue increase. An updated version is now available on gartner.com.

�Best Practices for Data Destruction" (G00158207) was republished to change a reference from "Challenger space shuttle" to "Columbia space shuttle." An updated version of the document is now available on gartner.com

"Quarterly Statistics: Disk Array Storage, All Regions, All Countries" (G00138371) contained erroneous or missing data points when it was originally published because of a realignment of Gartner's Q-Stats database. These errors have been corrected, and the revised document is now on available on gartner.com.

"Quarterly Statistics: Disk Array Storage, All Regions" (G00138370) has been republished to correct missing or incorrect data as a result of migrating our quarterly statistics data from an old database to Gartner�s new database. There was missing or incorrect data following the migration, including revenue, units, capacities and operating system splits for some vendors in 2006 and 2007. Some of the missing data before 4Q07 was not identified when the original pivot table was posted, thereby reflecting an inconsistency for prior quarters that affected yearly revenue market shares. We also failed to consolidate some vendor product families to clean up old data from 2005 through 2007 during the initial migration, which caused some revenue, units, capacities, and operating system data to be lost. Using the new database required entering 4Q07 access methods (for example, Internet Small Computer System Interface, Fibre Channel, and so on) and backfilling that data for all of 2007. In some cases, that data was not entered properly which caused errors in revenue, units, and capacity. These errors have all been corrected, and the revised document is now on available on gartner.com.

"Quarterly Statistics: Disk Array Storage, All Regions, All Countries" (G00138371) has been republished to correct missing or incorrect data as a result of migrating our quarterly statistics data from an old database to Gartner�s new database. There was missing or incorrect data following the migration, including revenue, units, capacities and operating system splits for some vendors in 2006 and 2007. Some of the missing data before 4Q07 was not identified when the original pivot table was posted, thereby reflecting an inconsistency for prior quarters that affected yearly revenue market shares. We also failed to consolidate some vendor product families to clean up old data from 2005 through 2007 during the initial migration, which caused some revenue, units, capacities, and operating system data to be lost. Using the new database required entering 4Q07 access methods (for example, Internet Small Computer System Interface, Fibre Channel, and so on) and backfilling that data for all of 2007. In some cases, that data was not entered properly which caused errors in revenue, units, and capacity. These errors have all been corrected, and the revised document is now on available on gartner.com.

27 May 2008
"Vendor Rating: Verizon" (G00156871) has been republished to correct the name of Cypress Communications, which had mistakenly been identified as Cypress Networks. A corrected version of the document is now available on the corrections page of gartner.com.

�Magic Quadrant for Utilities Customer Information Systems� (G00157606) has been republished to correct the platform on which EDB Gruppen's Xellent product is built. The revised document is now available on gartner.com.

�Market Share: Semiconductor Process Control Equipment, Worldwide, 2007� (G00157748) was republished because a portion of Holon's 2007 revenue was placed in the CD SEM segment. This revenue should have been allocated to the mask metrology segment. An updated version of this document is now on garter.com.

"Forecast: Broadband Access Systems, Japan, 2006-2011 (3Q07 Update)� (G00155123) has been updated to adjust figures in the forecast table for FTTx Equipment Revenue by Flavor. An updated version of this document is available on gartner.com.

�Dataquest Insight: Taiwan Semiconductor Vendors Competitive Landscape by Market Segment, 2007� (G00157494) has been updated to correct the spelling of the company name �Mediatek.� An updated version of this document is available on gartner.com.

23 May 2008
In "Magic Quadrant for Business Process Management Suites, 2007" (G00152906), the Geographic Strategy evaluation criterion in Table 2. Completeness of Vision Evaluation Criteria, under the Completeness of Vision section, was corrected from "no rating" to "standard." An updated version of this document is available on gartner.com.

22 May 2008
�MarketScope for North American Property and Casualty Insurance Claims Administration Systems� (G00157376) has been republished to correct the number of customers for Accenture. The revised document is now available on gartner.com.

16 May 2008
"Market Share: Semiconductor Intellectual Property, Worldwide, 2007" (G00158064). In Chapter 2, the category "general purpose analog and mixed signal" has been corrected to "analog and mixed signal."

"Magic Quadrant for Managed and Professional Network Service Providers, North America" (G00155721) has been republished to correct the third bullet in the Strengths section for Bell Canada. The text now reads: "It has a robust service organization supporting and maintaining in excess of 160,000 intelligent data network elements, 3,000 PBXs and 100,000 voice mail boxes."

14 May 2008
�Semiconductor DQ Monday Report, Issue 17� (G00157810) was republished because a vendor's inventory days had been miscalculated. Infineon reclassified its financial data as of the first quarter of 2008; previously, financial data for Qimonda had been included. An updated version of this document is now on garter.com.

�Forecast: Mobile Services, Western Europe, 2003-2012� (G00157687) has been republished to correct the data in all the tables in Chapter 14 (�Portugal�).

13 May 2008
�2008 Sapphire Conference Shows Increased Innovation� (G00157896) has been republished to correct the number of productive customers currently using the SAP service-oriented architecture (SOA) platform. There are 6,000 productive customers, not 6,000 productive installations; the latter number would be 10,000. The revised document is now available on gartner.com.

7 May 2008
"User Survey Analysis: U.S. PC Vendors Must Build Brand Loyalty and Retain Customers" (G00156525) has been republished to correct Figure 10, where data for desktop and notebook computers was mislabeled, and Figure 12, which should have contained only notebook data but initially contained only desktop data. The revised document is now available on gartner.com.

In�Dataquest Insight: Outsourcing of Mobile PCs to ODMs and EMS Firms in Asia/Pacific, 2007� (G00157278) has been republished to change a reference to �LCD Monitors� that should have read �Mobile PCs� in the Introduction. A corrected version of the document is now on gartner.com.

�Search Analytics (BETA): IT End-User Topic and Vendor Mind Share Wizard, 1Q08" (G00157843) has been updated. Changes were necessary because a technical glitch prevented the trend of monthly topic searches from displaying correctly for certain combinations of end-user sector, size and region.

In "10 Best Practices for Customer Data Integration" (G00152601), the numbering of the "Best Practice" sections was corrected. There had been two best practices labeled Best Practice 6; the second has been changed to Best Practice 7. An updated version of this document is available on gartner.com.

7 May 2008
"Changes Coming for Embedded 3G in Notebooks" (G00156891) was republished because there was an error with the rate per day for the pay-as-you-go plan, which we quoted at $12.99, but which is actually $15. An updated version of the document is available on gartner.com.

In"Toolkit Decision Framework: Pros and Cons of Suite-Based vs. CMDB Stand-Alone Approaches" (G00152909) has been republished to correct wording in the fourth sentence of the fourth paragraph in the Analysis section, so that it now reads, �Today, although most DM tools can discover the infrastructure components that comprise an application (for example, application, middleware and database), few of them can discover the complete IT service, which would include storage and networking devices.� An updated version of the document is available on gartner.com.

"User Survey Analysis: U.S. PC Vendors Must Build Brand Loyalty and Retain Customers" (G00156525) has been republished because some figures were placed under the wrong titles. A corrected version is now available on gartner.com.

2 May 2008
"Magic Quadrant for Field Service Management, 2008" (G00156856) has been republished to correct the Product or Service weight under Ability to Execute to �High.� A corrected version of the document is now available on gartner.com.

1 May 2008
�Market Trends: Application Development and Portal, Process and Middleware Software, EMEA, 2007-2012" (G00157078) has been updated to reflect changes that were necessary to clarify which columns represented 2007 data versus 2012 data in Figure 5. The corrected version is now available on gartner.com.

In "The Gartner CRM Vendor Guide, 2008" (G00155656), "CAS (consumer goods)" was added to the following sections: 5.1 Core Sales Force Automation Vendors, 10.1 North American CRM Application Software Specialists and 10.3 Asia/Pacific CRM Application Software Specialists. An updated version of the document is now available on gartner.com.

"MarketScope for the IT Asset Management Repository, 2008" (G00151238) has been republished to delete a reference to Note 1, which was removed prior to publication. A corrected version of the document is now available on gartner.com.

29 April 2008
"The Gartner Business Intelligence, Performance Management and Information Management Service Vendor Guide" (G00154115) has been updated and is now available on gartner.com. Business & Decision and Niteo were added to the North American BI, PM and IM Service Providers section, and Wipro Technologies was added to the Asia/Pacific BI, PM and IM Service Providers section. Cognos (acquired by IBM) was added to the Software Product Companies section, and this section was moved to reflect that it is independent of any particular geography.

28 April 2008
"Cool Vendors in IT Operations, 2008" (G00155693) has been republished to correct the presentation of AppLogic. A corrected version of the document is now available on gartner.com.

25 April 2008
"Magic Quadrant for Field Service Management, 2008" (G00156856) has been updated to correct the presentation of Agentek. An updated version of this document is available on gartner.com.

24 April 2008
"Licensing Change Drives Live Meeting Users To Look Beyond Microsoft" (G00156747) has been republished to correct the company references in the fourth paragraph of the Analysis section. An updated version of this document is available on gartner.com.

24 April 2008
"Gartner Business Process Maps for Multichannel Retailers" (G00156024) has been republished to replace the graphic in Figure 2. A corrected version of the document is now available on gartner.com.

23 April 2008
"Market Share: Enterprise Wireless LAN Equipment, Worldwide, 4Q07 and 2007"(G00155939) has been updated to accurately reflect significant differences in product revenue between OEM and branded revenue in Tables 1-3 and 2-3. An updated version of this document is now available on gartner.com.

22 April 2008
"Major U.S. Laws/Regulations to Consider When Outsourcing Worldwide" (G00144581) has been updated to supplement an incomplete statement about the antibribery provisions of the Federal Corrupt Practices Act (FCPA). An updated version of this document is now available on gartner.com.

22 April 2008
"Cool Vendors in SCM and ERP, 2008" (G00155645), stated that Stibo is not known for its personal information manager capabilities, when it should have said that Stibo is not known for its product information management capabilities. This note has been corrected, and an updated version is available on gartner.com.

22 April 2008
In "The Gartner CRM Vendor Guide, 2008" (G00155656), the company name "Inforte" was changed to "Business & Decision/Inforte" in sections 4.6 and 12.1. An updated version of the document is now available on gartner.com.

21 April 2008
In "The Gartner CRM Vendor Guide, 2008" (G00155656), the company Infor was incorrectly identified as Infor Global Solutions. The company name has been corrected. An updated version of the document is now available on gartner.com.

21 April 2008
"Market Share: Top 20 IPTV Carriers, Worldwide, Year End 2007" (G00157283) has been republished to update the subscriber data information in Table 1-1. The updated document is now available on gartner.com.

18 April 2008
"Key Issues for Implementing an Enterprisewide Data Quality Improvement Program, 2008" (G00156860) has been updated, to change occurrences of "program" in the title and text to "project." The corrected version, "Key Issues for Implementing an Enterprisewide Data Quality Improvement Project, 2008" is now available on gartner.com.

15 April 2008
"MarketScope for North American Property and Casualty Insurance Policy Administration Systems, 2008" (G00156524) has been republished to clarify the following strength of Innovation Group: "Integration with Innovation Clear, a solution to support analytics and business intelligence for related tasks." An updated version of this document is available on gartner.com.

14 April 2008
"Market Overview: SWIFT Connectivity and Messaging Software Solutions" G00156149 was republished because Table 9 listed Microsoft's highest number of messages per day a client is actually handling as 6,000, when it should have been >300,000. An updated version can now be found on gartner.com.

In "How to Understand and Select Business Continuity Management Software" (G00151402), Cooper Industries was added to the list of pure-play vendors for emergency notification. An updated version of this document is available on gartner.com.

"The Gartner Enterprise Application Service Provider Guide" (G00154147) has been republished to add Axon Global in Table 2 and to correct the capabilities of Axon Global, Cognizant Technology Solutions and Patni Computer Solutions in Table 1; the capabilities of Axon Global and Patni Computer Solutions in Table 17; and the capabilities of Patni Computer Solutions in Table 18. A corrected version of the document is now available on gartner.com.

10 April 2008
"Dataquest Insight: Consumers� Value Perception of the Internet" (G00156111) was republished to include the document Overview section. The corrected version is now available on Gartner.com.

9 April 2008
"Market Share: Semiconductor Manufacturing Equipment Expansion Continued in 2007" (G00156906) has been republished to correct a vendor name and data points in some tables. Ebara Technologies was corrected to Ebara. Although Integrated Process Systems is not specifically noted, we included its revenue in Tables 1 and 3 because it affected data in the regional sections. Oerlikon's WLP sputtering tool revenue has been included in its total PAE sales; we added the vendor to Table 4 and rank it No. 8 among the top 10 PAE suppliers. This change also slightly affected the regional data in the same table. Minor text revisions were made to the section on CVD growth results. A corrected version is now available on gartner.com.

"Gartner Business Process Maps for Multichannel Retailers" (G00156024) has been republished to correct a date involving Oracle's acquisition of BEA Systems � the acquisition was only announced in January 2008, as opposed to being completed. A corrected version of the document is now available on gartner.com.

8 April 2008
"Dataquest Insight: Semiconductor Vendors at Mobile World Congress 2008" (G00157053) has been updated, to change the title and add a link to the main document. The corrected version, "Report Highlight for Dataquest Insight: Semiconductor Vendors at Mobile World Congress 2008" is now available on gartner.com.

"Forecast: Smartphones By Operating System, Worldwide, 2004-2011" (G00154608) has been republished to correct the title of Table 1-1 and some wording in the Summary and in Chapter 2. An updated version of this document is available on gartner.com.

All 22 fourth-quarter Customer Insights documents were republished because they inadvertently contained the heat chart from 3Q07 instead of 4Q07. The most-current heat charts are now included in all 22 documents (18 Inquiry Statistics documents and three Trends Reports), and updated versions of all documents can now be found on gartner.com.

7 April 2008
In "Key Issues for Enterprise Resource Planning, 2008" (G00156365), a correction was made to the first sentence of the Definition. Also, the second sentence of the third paragraph under the first Key Issue was changed. An updated version of this document is now available on gartner.com.

4 April 2008
"Shell's Outsourcing Award Shows Multisourcing Leadership" (G00156885) has been updated to remove reference to application service contracts that are unconnected to the contracts that were awarded on 31 March 2008.

"Open Source in Business Process Management Technologies, 2008" (G00156184) was republished to fix an error in the graphic: The last two columns of the graphic listed 2007 as the date when they should have been 2010. And updated version of this document can be found on gartner.com.

3 April 2008
"Dataquest Insight: Mobile Payment, 2006-2011" (G00154495) has been updated, to change "millions of dollars" to "millions" in Tables 1 to 3. The corrected version is now available on gartner.com.

"Dataquest Insight: Tata's Nano Will Force Strategic Structural Changes in the Automotive Industry," (G00155188) has been temporarily retracted due to the need for further discussion around one of the strategic planning assumptions. We are addressing this issue, and an updated version will be republished shortly.

In "Magic Quadrant for U.S. Network Service Providers, 1H08" (G00155890), in the Level 3 Communications section, we incorrectly identified Kevin O'Hara as former CEO. He was the former COO. An updated version of this document is now available on gartner.com.

27 March 2008
"Magic Quadrant for Midrange and High-End NAS Solutions, 1H08", (154876) has been reposted. Network Appliance, reflecting the new official company name, is now referred to as NetApp. The updated version is now available on gartner.com.

31 March 2008
"Key Issues for the High-Performance Workplace, 2008-2009" (G00156556) has been updated to improve the layout of the Target Projects section. The corrected version is now available on gartner.com.

"Magic Quadrant for Outage Management Systems, 1H08" (G00156226) has been republished to remove the second bullet point under ABB's Cautions section, which was an erroneous statement. A corrected version of the document is now available on gartner.com.

"Toolkit: Requirements for Crisis Command and Emergency Operations Centers" (G00155115) has been revised to make a change to the title. An updated version of this document is available on gartner.com.

28 March 2008
"Cool Vendors in Platform and Integration Middleware, 2008" (G00155600) has been updated to accurately reflect the total annual revenue of Engineering Ingegneria Informatica. It is �709 million, not �460 million. An updated version of this document is available on gartner.com.

In "MarketScope for Application Quality Management Solutions, 1Q08" (G00154031), we have transposed the order of text in Paragraph 2 of the Compuware profile. An updated version of this document is now available on gartner.com.

"Magic Quadrant for Campus LAN (Global), 2008" (G00153760) has been republished to correct an instance of a misspelling of Force10 Networks. An updated version of this document is available on gartner.com.

27 March 2008
Open Source in the CRM Application Market, 2008" (G00155569) was republished to acknowledge that SugarCRM recently received recognition for a piece of its application as OSI-approved software. An updated version of this note can be found on gartner.com.

26 March 2008
"Toolkit: Age Matters When Considering PC TCO" (G00154726) was republished to fix two errors. The first Key Findings bullet stated: "Keeping PCs longer can reduce capital expenditures, but support costs and end-user productivity will increase with PC age." In fact, support costs will rise, but end-user productivity will decrease. The second bullet in the Key Findings section was also modified to add some clarifying text to explain that the annual TCO of PCs declines over the first three years, but starts to rise again in Years 5 and 6. An updated version of this document can be found on gartner.com.

In "MarketScope for Network Access Control, 2008" (G00155904), under the section about ConSentry, the term "signatures" was replaced by "anomaly detection algorithm" so the sentence now reads, "Inline positioning also enables ConSentry to block malware attacks via its anomaly detection algorithm."

25 March 2008
"Dataquest Insight: IP Multimedia Subsystem Contract and Trial Announcements, Worldwide, 3Q07" (G00154415) has been republished to update the information on the Glossary and Definitions tab. An updated version is now available on gartner.com.

24 March 2008
Gartner Predictions Where We Were Right About the Event, But Wrong About the Timing (G00154025) has been updated to remove a Strategic Planning Assumption and to clarify the "What You Need to Know" section. The corrected version is now available on gartner.com.

21 March 2008
"Leveraging Price Optimization in the Consumer Goods Industry" (G00156328) has been republished to correct the list of vendors at the end of the "Custom-Developed Solutions" section. A corrected version of the document is now available on gartner.com.

20 March 2008
"The Emergence of the Multienterprise Business Process Platform" (G00153346) has been republished to remove a duplicated paragraph. The last paragraph in Section 3.0 was deleted. A corrected version of the document is now available on gartner.com.

19 March 2008
In "Forecast: Storage Management Software, Worldwide, 2007-2012" (G00156336), the date range of the compound annual growth rates shown in Tables 1-1 and 1-2 has been corrected. An updated version is now available on gartner.com.

In the "Magic Quadrant for Network Intrusion Prevention System Appliances, 1H08" (G00154849), changes were made to the Market Overview section to clarify the competitive landscape for Snort. Changes also were made in the Vendor Strengths and Cautions section for NitroSecurity to clarify the relationship between Snort and Snort_Inline, and to remove text that could imply analysis that was not intended. An updated version of this document is available on gartner.com.

18 March 2008
"Cost Cutting in 2008 Using Remote Infrastructure Service Providers" (G00155500) has been republished to correct the document title from "Cutting IT Costs in 2008: Using Remote Infrastructure Service Providers." An updated version of this document is available on gartner.com.

The title of "How to Cut IT Disaster Recovery Costs in 2008" (G00155395) has been changed. The new title is "Cost Cutting Disaster Recovery in 2008." The updated version is now posted to gartner.com.

17 March 2008
"Dataquest Insight: Software Markets Should Weather Economic Slowdown, but Restructurings Are Expected" (G00155113) has been updated. Changes were necessary because the U.S. share of software spending was misstated in the original version. The corrected version is now available on gartner.com.

14 March 2008
In "Magic Quadrant for Business Intelligence Platforms, 2008" (G00154227), we stated that the weighting of the Market Responsiveness and Track Record criterion had been increased from standard to high. While the weighting had been increased, it did not result in a change in the rating. We have amended the reference accordingly and an updated version of this report is available on gartner.com.

In "Microsoft ESP Marks Shift to Richer Simulation Platforms" (G00154782) has been updated. Changes were necessary to correct a price quoted in the Event Facts section. The updated version is now posted to gartner.com.

12 March 2008
"MarketScope for Large Enterprise HRMS, 2008" (G00154565) was republished to fix a factual error in a company name. We had used CGI/AMS when, in fact, the CGI/AMS brand does that exist anymore. It is now known as CGI Worldwide. An updated version of this document can be found on gartner.com.

In "Toolkit Best Practice: Distributed Development Requires Collaboration Throughout the Project Life Cycle" (G00150098), the company name Sofea in Note 2 was corrected to the current company name, Blueprint Software Systems. The accompanying product name, Profesy, was corrected to the current product name, Requirements Center. An updated version of this document is available on gartner.com.

7 March 2008
"Dataquest Insight: F&A BPO Competitive Landscape, Worldwide, 2007" (G00153188), has been updated. Changes were necessary because Xansa's and Genpact's vendor rankings in Table 1 were incorrect in the original version. The updated version is now posted to gartner.com.

"Cost Cutting Tips for Negotiating Endpoint Protection Platform Contracts" (G00154904) has been republished with the new title "Cost Cutting Endpoint Protection Platforms" to add more-detailed guidance on potential budget reductions. A corrected version of the document is now available on gartner.com.

"Major Independent Software Vendors Move Virtualization Endorsement to a New Plateau" (G00155235), was republished to fix an oversight in the Event Facts section that erroneously used "Oracle applications" as a generic term, when it should have been the product, "Oracle Applications." A revised version is now on gartner.com.

5 March 2008
In "webMethods Fabric 7.0 Takes a Step in the Right Direction" (G00146607), the reference to CentraSite in the third paragraph under the webMethod's Product Viability section was changed to read: "For metadata management, Software AG offers the CentraSite (jointly developed with and offered as a product by Fujitsu) product." An updated version of this document is available on gartner.com.

"Q&A: What Is a Registry/Repository, and Who Should Consider One?" (G00153018) has been updated to accurately reference Fujitsu's joint development and offering of CentraSite with Software AG. An updated version of this document is available on gartner.com.

"Magic Quadrant for Application Infrastructure for Back-End Application Integration Projects, 2Q07" (G00147400) has been updated to accurately reference Fujitsu's joint development and offering of CentraSite with Software AG. An updated version of this document is available on gartner.com.

In "The Flashline Acquisition Offers Significant Advantages BEA Must Exploit" (G00143269), the reference to CentraSite in the second paragraph of the Analysis section was changed to read "CentraSite (jointly developed and offered as a product by Software AG and Fujitsu)." The updated version is now posted on gartner.com.

In "Business Buyers and IT Leaders: Different Goals, Different Paths" (G00151645), a change was made to Table 1, in the third row under the Conflict Resolution column: "If the IT department can alter �" was changed to "If the IT department cannot alter �" An updated version of the report is now available on gartner.com.

In "IT Spending and Staffing Report, 2008" (G00154809), data reflecting employee levels in surveyed food and beverage companies was incorrect. An updated version of this report is available on gartner.com.

4 March 2008
In "Forecast: NAND Flash Supply and Demand, Worldwide, 2007-2009 (1Q08 Update)" G00155739, the content per system figures in Table 15-2 were incorrectly calculated for applications from 2Q07 to 4Q09. In Figure 16-1, the 2Q08 shortage was incorrectly graphed, and instead should have shown oversupply as indicated in the Overview tab. An updated version of the document is now available on gartner.com.

In "E-Mail Hosting: Poised for Explosive Growth" (G00154840), "Toolkit: E-Mail Hosting Request for Proposal" (G00155285), "Tactical Guideline: Minimizing Risk in E-Mail Hosting Relationships" (G00154838) and "Toolkit Presentation: Driving the Hosted E-Mail Decision Process" (G00155134) we have removed a sentence from the hosting definition to avoid ambiguity. Updated versions of the documents are now available on gartner.com.

3 March 2008
"Dataquest Insight: Market Share Implications of Oracle's Acquisition of BEA Systems" (G00155381) has been updated. Figure 3 now correctly indicates which data relates to Oracle and BEA Systems and which data relates to the overall PPMW market. The corrected version is now available on gartner.com.

"Report Highlight for Dataquest Insight: Market Share Implications of Oracle's Acquisition of BEA Systems" (G00155862), has been updated. Changes were necessary to correct a grammatical error in the Table of Contents. An updated version is now available on gartner.com.

28 February 2008
"PLM for Process Manufacturers Provides a Competitive Edge in Global Markets" (G00154072) was republished to indicate that SAP has a "formative" level of manufacturing process management functionality in support of product life-cycle management (PLM) for process manufacturers. In our original version, Figure 3, "Comparison of Vendor Functionality Supporting PLM for Process Manufacturers," incorrectly indicated that SAP lacked functionality in this area. Figure 3 has been corrected, and the revised report has been posted to gartner.com.

In "Magic Quadrant for Network Intrusion Prevention System Appliances, 1H08" (G00154849), the company name Enterasys was corrected in the Magic Quadrant and in subsequent references to the company in the "Vendors Added" and "Vendor Strengths and Cautions" sections. An updated version of this document is available on gartner.com.

27 February 2008
"Dataquest Insight: Market Share for Mobile Devices, 4Q07 and 2007" (G00155792) was republished to correct small statistical errors in Table 3. The updated version is now available on gartner.com.

In the recently published document "Outsourcing E-Mail Archiving, 1Q08 Update" (G00155022) we mistakenly reported that MessageOne was founded in 2004. MessageOne was founded in 1998, and the document has been updated to correct the error. An updated version of the document is now available on gartner.com.

"Dataquest Insight: Segmenting the Communications Consumer Market" (G00154745) was republished to correct Table 3, which originally appeared blank. We have also improved the presentation of Table 2 by highlighting above-average numbers in bold. The updated version is now available on gartner.com

25 February 2008
"Toolkit: ITAM Policy Checklist" (G00149083) has been corrected to delete the incorrect table of contents. A corrected version of this document is now available on gartner.com.

In "Dataquest Insight: China's Top Four Local Enterprise Application Software Vendors, 2006" (G00153311), changes were made to Digital China's 2006 revenue, which was misstated in the original version. The updated version is now available on gartner.com.

22 February 2008
In "Notebook Total Cost of Ownership: 2008 Update" (G00153867), data provided in Figure 1 was incorrect. Figure 1 has been updated and adjustments made in the text to reflect the changes. An updated version of the document is now available on gartner.com.

21 February 2008
In "Preparing for the Impact of ITIL v.3 on GRC Strategies" (G00155242), section 2.0 was corrected to remove a duplicate figure. An updated version of this document is available on gartner.com.

In "Notebook Total Cost of Ownership: 2008 Update" (G00153867), the End-User Costs amount for Somewhat Managed Traveling Workers in Figure 1 was incorrect. In addition, a footnote was added to Figure 1, explaining that totals may not add up due to rounding. An updated version of the document is now available on gartner.com.

20 February 2008
"Dataquest Insight: The Reality of Mobile WiMAX Certification" (G00149448), was republished to correct an error in the document summary. It now reads that WiMAX certification was finally launched in December 2007 with the WiBro profile, and Wave 2 is due by the end of 1Q08. The corrected document is now available on gartner.com.

19 February 2008
"User Survey Analysis: Point-of-Sale Hardware and Software Adoption Trends, 2007" (G00154354) has been updated to correct the legend in Slides 5, 6, 7, 8 and 9. In addition, Slide 6 has been updated to include "Tier" references. An updated version of this document is available on gartner.com.

15 February 2008
In "MarketScope for IT Governance, Risk and Compliance Management, 2008" (G00154941), the NetIQ profile erroneously stated that NetIQ "has a large installed base for supply chain management." This has been corrected to read that NetIQ "has a large installed base for SCM" – its product: Secure Configuration Manager. An updated version is now available on Gartner.com.

"Electronic Signature Suites and Services Mature" (G00154784), was revised to correct the spelling of the company name ApprovIt. An updated version of this document is available on gartner.com.

"Tutorial for EDA and How It Relates to SOA" (G00155163), was revised to correct the wording in the "EDA Defined" section that discusses event objects from the example of a stock tick to referencing a financial data feed message. In that same section, we also corrected the event transmission reference. An updated version of this document is available on gartner.com.

14 February 2008
In "Toolkit Case Study: Business Architecture Delivers a Departmentwide Approach to Identity Fraud" (G00153377), it was asserted that identity fraud trends in the U.S. are reflected in Australia; we added that this assertion lacks firm numbers to prove it. In addition, we deleted a sentence about the order of DIAC's implementation of the architectures. The corrected document is now available on gartner.com.

13 February 2008
In "Desktop Total Cost of Ownership: 2008 Update" (G00153705), the subtotal for the IT Operations line in Figure 1 was incorrect (it was listed as $501); It has been updated to the correct amount ($438). An updated version of the document is now available on gartner.com.

"National Information Exchange Model: A New Kind of Vocabulary" (G00154757), has been updated. The republished version contains the correct URL for the National Information Exchange Model (www.niem.gov). The updated version is now available on gartner.com.

12 February 2008
"Automated Metering Infrastructure Security: Achilles' Heel of the Intelligent Grid?" (G00153326), has been republished to clarify cross-industry efforts related to automated metering infrastructures, to correct vendor reference for Table 1 and Figure 1, and to correct the URL for SCE's SmartConnect site. A corrected version of the document is now available on gartner.com.

We have renamed "Cost Cutting Is an Option After Considering Investment" (G00154875). Its new title is "Business Initiatives That Avoid IT Cost Cuts and Promote Investment." The updated version of this document is now available on gartner.com.

31 January 2008
"Toolkit: Business Imperatives That Will Drive Application Strategy Through 2012" was temporarily retracted due to portal display problems. We are addressing these issues, and will republish the document once they have been corrected. Please note that there are no content issues with this document, only display problems.

In "Sun and Oracle Broaden Xen Ecosystem, but Increase Fragmentation Risks" (G00154032), we inaccurately referred to XenSource, which has been acquired by Citrix. All references to XenSource have been removed and replaced with Citrix. The corrected document is now available on gartner.com.

28 January 2008
In "MarketScope for Service Parts Planning, 4Q07" (G00154029), in the section "Vendor Product/Service Analysis," under the Oracle product description, the core product offering name was corrected from Oracle Advanced Supply Chain Planning (ASCP) to Oracle Advanced Planning, and the working the section on SPP-specific customers was changed from "Oracle has an estimated 20 SPP-specific customers" to "Gartner estimates that Oracle has 20 SPP-specific customers."

A First Take titled "EMC�s New Solid State Drive Boosts Storage Performance" (G00154830) was republished to correct a mistaken statement that DMX FlashDrives do not use RAID protection when in fact they do use RAID to protect against data lose and optimize parallel I/Os to minimize RAID protection overheads. The corrected document is now available on gartner.com.

23 January 2008
In "Toolkit: Risk Program Maturity Assessment 1.0" (G00154064), "riskprogramassessment10.xls" attachment, changes were made to the formulas in column D for the following worksheets: Risk Management, Information Security, Privacy, BCM and Compliance. The updated version of the document is now available on gartner.com

22 January 2008
A First Take titled "Oracle Buys BEA to Strengthen Position in Middleware Market" (G00154827) was republished to correct an error in the document summary. Microsoft has been added as a leading vendor in the middleware market. The corrected document is now available on gartner.com.

"Exchange Server 2007 HA/DR: Options, Benefits and Limitations" by Donna Scott (G00152249) was republished to include a missing Strategic Planning Assumption: "Through 2011, Microsoft will not be the dominant replication provider for Windows applications."

In "Forecast: Semiconductor Wafer Fab Equipment, Worldwide, 1Q08 Update" (G00154572), data points in Table 6-2 (Wafer Fab Equipment by Wafer Size) were incorrect for the 300 mm and 200 mm and below categories for 2002 through 2011. These data points have been corrected and the updated version is now posted to gartner.com.

In "Forecast: Communications IT Spending, Worldwide, 2006-2011" (G00151569), Table 2-1�s pivot functionality was not fully operable. This issue has been corrected. Please note: No data was affected or changed. The revised document is now posted to gartner.com.

In "Gartner Dataquest Market Databook, December 2007 Update" (G00154814), the pivot table in Chapter 2 contained some outdated information. This information has been updated, and the corrected version is now available on gartner.com.

"Predicts 2008: SaaS Gathers Momentum and Impact" (G00152753) contained the following prediction in the Key Findings section: "By 2012, more than 66% of independent software vendors (ISVs) will offer some of their applications optionally or exclusively as SaaS." It should read, "By 2012, more than 33% of independent software vendors (ISVs) will offer some of their applications optionally or exclusively as SaaS." The corrected version is now available on gartner.com

21 January 2008
"Customer Insights: Inquiry Statistics for IT Services and Outsourcing, 3Q07" (G00153446) has been revised to reveal three hidden field headings on the Vendor Mentions tab in the Excel file: Technology Area, Topic Area and Detailed Topic Area. This enables more-detailed analysis of vendor data. The corrected version is now posted on gartner.com

"Magic Quadrant for Global Enterprise Desktop PCs, 2007" (G00150783) has been revised to correct the summary, changing "notebook" to "desktop" in two instances. An updated version is now available on gartner.com.

17 January 2008
A pivot table in "Forecast: Mobile Devices, Worldwide, 2003-2011 (4Q07 Update)" (G00154328) was repaired so that statistics for entry-level and feature smartphones now appear under the correct headings. The corrected version is now available on gartner.com.

15 January 2008
In the Semiconductor DQ Monday Report, Issue 2 (14 January 2008, G00154763), the year (2006 instead of 2010) was incorrect in "NEC Reveals Cell Phone Power Management ICs." The correct wording is as follows:
Gartner previously forecast this market to grow at a 27% CAGR, from $814 million in 2005 to $3.4 billion in 2010. The revised document is now posted on gartner.com.

11 January 2008
In "Content Analytics Supports Many Purposes" (G00154705), IxReveal�s component analysis capabilities have been updated in Table 2. The corrected version is now available on gartner.com.

9 January 2008
In "Magic Quadrant for Wireless LAN Infrastructure, 2007" (G00153883), revisions were made to the last paragraph of the Market Definition/Description Software section to correct the spelling of the company name "Aerohive." The corrected version is now posted on gartner.com

8 January 2008
A Gartner research document entitled "Magic Quadrant for Transportation Management Systems 2007" dated 2 January 2008 was temporarily retracted on 3 January. The report contained a paragraph that had not been updated to the correct version prior to its release. The document has now been updated and the correct version is available on gartner.com.

In "Market Share: Service Provider Routers and Switches, Worldwide, 3Q07" (G00154336), Table 3-4 ("Edge Service Provider Router Market Share, Worldwide, 3Q07") the 3Q07 figure for revenue in the "Others" group has been corrected, as have the associated percentage change from 2Q07 to 3Q07 and the market share for 3Q07. The corrected version is now posted to gartner.com.

7 January 2008
A Gartner report entitled "Defining Generation V: The Virtual Generation" (G00154114) the name of Carlota Perez has been corrected. An updated version of this document is now available on gartner.com.

In "Microsoft Promotes UCC Penetration with OCS and Live Meeting Licensing" (G00150754), there was a confusing reference made to Microsoft's seat and room licensing options in Live Meeting 2007. This text has been clarified and the updated version is now available on gartner.com.

"A Survey of Mortgage Servicing Solutions" (G00152686) has been revised. Figures 2, 3 and 4 no longer distinguish stand-alone solutions. An updated version is now available on gartner.com.

"Market Trends: Business Intelligence, Worldwide, 2008" (G00154003) has been updated. The pie chart showing the regional breakdown was corrected to show that Asia/Pacific's share is 6% and the Middle East and Africa's share is 2%. The corrected version is now posted on gartner.com.

4 January 2008
"Market Trends: Unveiling IT Trends in Emerging Regions," (G0154092) has been revised to change the value axis on Figure 2. An updated version is now available on gartner.com

2 January 2008
In "Identity and Access Management Technologies Defined, 2008" (G00152051), Figure 6 has been resized to fix its appearance. The corrected document is now available on gartner.com

27 December 2007
In "Magic Quadrant for Wireless LAN Infrastructure, 2007" (G00153883), the Magic Quadrant graphic was corrected to fix the position of Aruba Networks. In addition, the definition of PCI was corrected. In the Vendor Strengths and Cautions section, revisions were made to the sections on Extricom and Cisco. The corrected version is now available on gartner.com

21 December 2007
In "Predicts 2008: The End of Old Certainties in C&SI" (G00153004), the fourth Strategic Planning Assumption was incorrectly worded. The wording has been updated and the document republished.

20 December 2007
In "Magic Quadrant for Business Process Management Suites, 2007" (G00152906), under the Vendor Strengths and Cautions section, a caution for Metastorm was removed: Also, we inadvertently omitted Newgen Technologies from the "Other Vendors Considered for This Analysis" section. The corrected version is now available on gartner.com

20 December 2007
In "Market Trends: Accounting-Based Small-Business Management Software, U.S., 2007-2008" (G00150620), a dollar sign was inadvertently placed in front of a number on the first slide. The slide has been corrected and the document republished.

19 December 2007
Gartner's "Forecast: Mobile Devices, Worldwide, 2003-2011 (4Q07 Update)" (G00154328) included faulty pivot tables as first published. The corrected version is now available on gartner.com

18 December 2007
The "Magic Quadrant for WAN Optimization Controllers, 2007" (G00153256) was originally published with a blurred graphic in the Adobe .pdf file. This was corrected, and cosmetic adjustments have been made to the placing of some vendors' names in order to remove any possible confusion about these companies' position on the Magic Quadrant. The updated version is now available on gartner.com.

17 December 2007
The "Market Share: Supply Chain Management Software for Manufacturing, Worldwide, 2006" (G00153840) has been republished to correct errors in the data for software revenue. The corrected document is now available on gartner.com.

12 December 2007
In "Gartner on Outsourcing, 2007-2008" (G00153873), one of the documents cited, "Gartner on Outsourcing 2007-2008: Infrastructure Outsourcing" (G00151117), had a hyperlink to an incorrect document. The hyperlink has been corrected.

In “Vendor Rating: EDS” (G00153142) in Table 1, the change listed for “Product/Service” has been corrected from “No Change” to “Up.” The corrected version is now posted on gartner.com.

In "MarketScope for the 'Ruggedized'-Handheld-Computer Market, 2007" (G00152234), a correction was made to two product names, which now appear as CN30 in the Intermec section and Motorola MC 50 in the Motorola section.

7 December 2007
In "Quality Management Testing Tools and Market Definition Helps Decision Making" (G00152617), the company name Klocwork in the Code Quality and Metrics Testing Tools section was corrected.

"Driving Business Results: The 2007 Research Agenda Survey" (G00149675) was republished to correct Figure 9. A line connecting to a graphic was missing.

In "Predicts 2008: Enterprise Network Services" (G00153011), the term "Femot" was corrected to "Femto." The Strategic Planning Assumption "By 2010, one-third of enterprises will hold their network service providers, rather than just the network, at least partly accountable for business outcomes" was changed to: "By 2010, 15% of enterprises worldwide will hold their network service providers at least partly accountable for business outcomes, not just the network." Related sections of the document were updated to reflect the most recent information on this.

6 December 2007
"Dataquest Insight: Telecom Service Provider Revenue and Demand Performance, Western Europe, 1H07" (G00152731) has been republished to fix errors in Tables 4-1 and 4-2. This corrects an input error for the revenue of O2 Group and Cesky Telecom.

5 December 2007
In "Fellows Interview: Gartner's Interview With Identity 2.0 Thought Leader Kim Cameron" (G00153001), wording changes were made to the first three Kay Findings and the answer to the tenth question. The updated document is now available on gartner.com.

4 December 2007
"User Survey Analysis: Small and Midsize Business Spending and Staffing Behaviors, North America, 2007" (151196) has been republished because of substantial revisions and deletions to the document.

28 November 2007
In "Analysis of Brazil as an Offshore Services Location" (G00152661), the rating for "Data and intellectual property security and privacy" in Table 1 was changed to "Fair," as stated later in the document.

28 November 2007
In "Gartner Maturity Model for IT Procurement," (G00151692) the graphic was missing a level (Procurement Metrics). The figure has now been fixed and the report has been republished.

28 November 2007
In "Analysis of India as an Offshore Services Location," (G00153090) the analysis under the Data and Intellectual Property Security and Privacy section was replaced with an expanded explanation.

27 November 2007
A Gartner research document entitled "Analysis of Pakistan as an Offshore Services Location," (151687) dated 13 November 2007, has been temporarily retracted. During the creation of this report, some factual review steps were omitted. The document will be republished when the review is complete.

27 November 2007
In "Static Application Security Testing: Vendors and Products, Part 2" (G00150657), a paragraph of text was removed from the Klocwork section, and a paragraph describing an offering from Cenzic was added to the section on Ounce Labs.

27 November 2007
The "Dataquest Insight: Offshore BPO Providers Establish European Presence, 2007" (149340) has been republished to correct the spelling of the company name Firstsource.

27 November 2007
The "Market Trends: Business Process Outsourcing, Western Europe, 2007" (150565) has been republished to correct the spelling of the company name Firstsource.

16 November 2007
U.S. Data Centers: The Calm Before the Storm (151687) has been republished following additional factual review. As a result, changes were made to the following sections:

In the Analysis and Future Data Center Options sections, we added new text and revised wattage numbers. The Using Evolving Tools and Techniques section also contains new text. A corrected version of the document is now available on gartner.com.

12 November 2007
A recent document "Q&A: What Is a Registry/Repository, and Who Should Consider One?" (G00153018) has been updated to change an obsolete product name. An updated version of this document is available on gartner.com.

09 November 2007
MarketScope for Life Science Clinical Study Automation and Management Applications, 2007 (G00152166) has been republished to correct Phase Forward's product names.

07 November 2007
"Toolkit Tutorial: Buying Into Video Telepresence" (G00150250) has been republished to correct the vendors referenced in Figure 2. A corrected version of the document is now available on gartner.com.

07 November 2007
Magic Quadrant for Corporate Telephony in North America, 2007 (G00150386) has been republished to correct the position of Siemens Communications on the Magic Quadrant.

02 November 2007
"Methods Comparisons and Selection Options for Adopting an Agile Development Method" (G00148081) has been republished to update Figure 1 and Table 2.

02 November 2007
"Navigating SAP Supplier Relationship Management Licensing and Bundling" (G00150296) was republished to reflect changes to SAP product naming conventions in the table.

26 October 2007
In The Market Statistics report titled "Market Share: Select Semiconductors for Mobile and Cordless Phones, Worldwide, 2006" (G00150499) was originally published with an incorrect Table 1-1. This table failed to provide aggregate figures for the companies listed in Tables 2-1 and 3-1. In addition, some of the companies' numbers were incorrectly totalled in Table 1-1, and certain rankings in the same table were wrong (though the underlying tables and sub-rankings were correct). We have now corrected the published version.

26 October 2007
In "Forecast: Mobile Connections, Asia/Pacific, 2002-2011" (G00149636), the Australian exchange rate figures given were incorrect. An updated version of the document is now available on gartner.com.

26 October 2007
In "The Gartner CRM Vendor Guide, 2007" (G00147938) has been revised to correctly identify the company referred to as IFS. IFS is Industrial and Financial Systems.

25 October 2007
In our recently published document, "Semiconductor Packaging, Assembly and Test Facilities: Worldwide, 4Q07" (G00152687) some wording was adjusted slightly in Chapter 9. "Although there was only one new planned facility..." was changed to "Although there were only two new planned facilities..." A corrected version of the document is now available on gartner.com.

23 October 2007
In "Quarterly Statistics: Server Shipments, Worldwide, Preliminary, 3Q07" (G00152853) has been republished to fix errors in Tables 3 and 4. Companies were listed in the incorrect order in these two tables. The tables have been updated with the correct data.

22 October 2007
In "Forecast: Portal, Process and Middleware Software, Worldwide, 2006-2011, Update" (G00150223) has been updated. As part of our normal methodology process, we have reviewed published forecasts against the first three quarters of the main software vendors that drive revenue growth and against internal inquiry demand in all categories of the portal, process and middleware forecast. The result of this review requires that the enterprise service bus and the business process management suite forecasts be reset downward because the base line for the 2007 and 2008 annual growth rates was too aggressive. This new report shows the results of this change to the compound annual growth rate in these market segments.

19 October 2007
In "MarketScope for Sales Incentive Compensation Management Software, 2007" (G00147695), the revenue figures for Callidus have been corrected to read "$48.335 million and $43.610 million in fiscal years 2006 and 2005." Commas were inadvertently used instead of periods.

19 October 2007
"Customer Insights: Trend Report for Software, 2Q07" (G00150594) has been updated. Changes were necessary because the Overview section contained information from 1Q07.

10 October 2007
"Software-Based Appliances: A Moment of Convenience, a Lifetime of Regret" (G00151349) has been revised to correct "independent system operator" to "International Organization for Standardization" in the "What Is an SBA" section. The updated version of the document is now available on gartner.com.

10 October 2007
We have republished "Windows Server 2008: When You Should Care" has been republished to reflect a change in Microsoft�s end-of-life policy for its Windows Server 2003.

9 October 2007
"Dataquest Alert: Software Markets Will Continue to Grow, Reaching $235 Billion in 2011" (G00152457) has been republished to fix incorrect CAGRs listed in Table 1. The table has been updated.

2 October 2007
"Forecast: USB Flash Drives, Worldwide, 2001-2011" (G00151954) has been revised to correct the data in Tables 1-1, 2-5, 4-1, 4-2 and 4-3. The updated document is now available on gartner.com.

27 September 2007
"Magic Quadrant for Corporate Telephony in North America, 2007" (G00150386) was republished to reflect the new Avaya disclaimer about Silver Lake Partners. The updated document is now available on gartner.com.

24 September 2007
Using Business Process Management Suites as a Foundation for Saas (G00151265) has been revised to remove two Recommended Reading documents that are not currently available and to include a note that defines terms. The updated version of the document is now available on gartner.com.

24 September 2007
We have republished "Market Trends: Product Information Management Software, Worldwide, 2006-2011" (G00151247). There has not been a change in sizing or forecast. The original document misidentified the ownership of Udex. The company is owned by GXS and not Sterling Commerce. Also, Figure 1 has been changed from a representation of master data management to that of product information management. The updated document is now available on gartner.com.

21 September 2007
A recent Gartner First Take, "New PCI Security Standards Council Needs More Power" (G00149161), has been updated to correct an error in the description of the process involved in Wal-Mart's recent request for a narrow bank charter. An updated version of this First Take is now available on gartner.com.

20 September 2007
"Magic Quadrant for Contact Center Infrastructure, Asia/Pacific, 2007" by Geoff Johnson (G00150110) was republished due to a vendor name error. "Alcatel" (as we listed it) was changed to "Alcatel-Lucent." The updated document is now available on gartner.com.

20 September 2007
"Market Share: Mobile Devices by Technology, Worldwide, 2Q07" (G00151776) has been revised to correct the Microsoft Excel pivot table. The updated document is now available on gartner.com.

20 September 2007
"Quarterly Statistics: PDAs and Smartphones, All Regions" (G00141146) has been revised to correct some inaccurate smartphone shipment numbers for 2Q07 in the Latin America region. An updated version is now available on gartner.com.

20 September 2007
"Dataquest Insight: Software Publisher Software Support Portfolios, Microsoft, North America, 2007" (G00147598) has been republished to include Table 4, Microsoft Business Solutions Support Offerings, which was originally omitted. The updated document is now available on gartner.com.

19 September 2007
"Vendor Survey Analysis: Benchmarking Hardware Support Operations, North America, 2006 Update" (G00146285) has been republished to correct inaccurate data reported in Table 7, which conflicted with the data presented in Table 2. We have corrected the report as follows: In Table 7, in Average On-Site Repair Time (hours), the trend was changed to "Positive." In the "2006" column of the same line, the number was changed to 1.1; in the "2004" column, the number was changed to 1.3.

19 September 2007
"Magic Quadrant for Integrated Document Archive and Retrieval Systems, 2006" (G00140780) has been updated to correct the name of vendor John Henry Associates to Jack Henry & Associates. An updated version of this document is now available on gartner.com.

18 September 2007
The "Brand-Monitoring and Anti-phishing Services Intersect Several Security Markets" (G00151182) has been revised to correct the vendor reference under Market for Brand-Monitoring Services from Brandimensions to BD-Brandprotect. It also corrects the reference to SafeSearch under the Consumer Security and Safer Search Vendors section. An updated version of the document is now available on gartner.com.

18 September 2007
"Magic Quadrant for Enterprise Network Firewalls, 2H07" (G00151129) was republished to adjust the positioning of Secure Computing in the graphic. The updated version is now available on gartner.com.

18 September 2007
The "MarketScope for Contact Center Quality Management, 2007" (G00151329) has been revised to correct the company name of TeleDirect Call Centers to TeleDirect International. The updated version of the document is now available on gartner.com.

18 September 2007
"Impact of Alternative Delivery Models on IT Outsourcers" (G00151450) has been revised to correct repeated data in Table 1. An updated version is now available on gartner.com.

14 September 2007
"Limited Set of EH&S Vendors Serve the Global Manufacturing Market" (G00150609) has been revised to correct the company profile for ESS � including its full name and details of its product line — in the list of environmental, health and safety software/services providers. The updated version is now available on gartner.com.

5 September 2007
"How Sun Is Recasting Solaris and What it Means to Users" (G00151305) has been republished to revise the sentence "Do not be misled that Sun is a box supplier � its core value is in the stack, and Solaris and Java play a central role in driving user decisions." The updated version is now available on gartner.com.

5 September 2007
Magic Quadrant for Information Access Technology, 2007 (G00151042) was republished to correct a bulleted entry under the Autonomy Strengths' section: "The vendor has sound financials and a strong customer list bolstered by its recent acquisition of Verity and its intended purchase of Zantaz." The corrected sentence now reads: "The vendor has sound financials and a strong customer list bolstered by its recent acquisition of Verity and Zantaz."

5 September 2007
In research document, The Emerging E-Discovery Market (G00148978), we inadvertently stated that market would grow in size to reach $8.5 million by 2010. This figure should have read $847.2 million. The updated version is now available on gartner.com.

4 September 2007
The "Magic Quadrant for Enterprise Single Sign-On, 2007" (G00150863) has been revised to clarify the Inclusion and Exclusion Criteria on password synchronization and to note that multi-industry presence was an inclusion criterion in 2006. The updated version of the document is now available on gartner.com.

4 September 2007
"Survey Identifies Server Virtualization Needs and Trends" (G00150070) has been updated to replace Figure 3 with a new graphic. The corrected version is now available on gartner.com.

27 August 2007
"Magic Quadrant for Unified Communications, 2007" (G00150273) has been revised to correct the Ericsson product name to be Ericsson Unified Applications suite and MX-ONE solutions. The updated version of the document is now available on gartner.com.

27 August 2007
Sun, IBM Will Both Benefit From Greater Solaris OS Support (G00151278), republished to correct the impression that vendors such as HP offer no Sun subscriptions or support whatsoever. There are HP systems on Sun�s hardware compatibility list, but HP does not ship Solaris or Solaris support subscriptions.

27 August 2007
"Revisiting the Managed File Transfer Market and Vendors That Support It" (G00149338), has been revised to delete the reference to "Premier Technologies" and replace it with the correct company reference of "Primeur."

27 August 2007
"Dataquest Insight: Emerging Electronics Give EMS/ODM Companies New Competitiveness" (G00149627), has been updated. Changes were necessary because of an oversight regarding the Figure 1 title, which mistakenly referenced Taiwanese production of IPC, DPG and GPS/PND technologies. Figure 1 actually refers to worldwide production of these technologies.

24 August 2007
In "Magic Quadrant for Unified Communications, 2007" (G00150273), a correction was made to the UC portfolio reference under Microsoft strengths, where "IBM" had been inadvertently substituted for "Microsoft." In addition, disclaimers were added for Avaya and Silver Lake Partners.

17 August 2007
"Forecast: Printers, Copiers and MFPs, Worldwide, 2006-2011" (G00148912) was republished to correct problems with doubling of U.S. and Canadian historical data; correct 91+ ppm segments forecast for U.S. and Canada; correct historical data for EMEA copiers; correct historical data for Japan (end-user spending); and supply missing Asia/Pacific spending data. The revised version of the document is now available on gartner.com.

13 August 2007
"Best Practices in Change, Configuration and Release Management" (G00150077) was republished to update a graphic to add a more representative list of network configuration vendors (although still only a sampling) to make it more equivalent to the other vendor categories.

9 August 2007
"Market Share: Storage Management Software, Worldwide, 2006" (G00150503), was republished to reflect information provided from a vendor but overlooked during the preparation of this report. A small amount of revenue was shifted from one market subsegment to another for that vendor, but the vendor's storage management software overall revenue and the report's overall revenue did not change.

2 August 2007
"IPT vs. TDM Life Cycle Purchase and Operations Costs" (G00150236), was republished to fix some rounding errors in the figures and to make the figures' column headings more explanatory. A corrected version of the document is now available on gartner.com.

The summary of our recently published document "User Survey Analysis: IT Spending Plans in the SMB Market, Asia/Pacific, 2007" (G00149943), has been updated. A corrected version of the document is now available on gartner.com.

"Case Study: Project and Portfolio Management at Transport for London" (G00146959), has been updated to correct a vendor name, Primavera Prosight. The revised version of the document is now available on gartner.com.

In "Market Share: Security Software, Worldwide, 2006" (G00150079), the pivot table was updated to correct a formula error which caused amounts to be incorrect in euros and yen.

"Magic Quadrant for Product Information Management, 2Q07" (G00148303), was republished due to a discrepancy in the i2 Technologies Strengths section. The original stated that "The last official release of i2 MDM for PIM was 6.2; release 6.2.2 was shipped in 2Q06 and supports global data synchronization workflows for suppliers, not retailers." However, it does support retailers and the document was changed to reflect this.

"Market Share: Portal, Process and Middleware Software, Worldwide, 2004-2006" (G00149788), has been updated. The names and classification of some of Software AG's products needed to be changed in Table 5-1.

24 July 2007
In "Hype Cycle for Identity and Access Management Technologies, 2007" (G00147456), we have corrected a vendor name, Fox Technologies. A corrected version of the document is now available on gartner.com.

24 July 2007
In "Hype Cycle for Compliance Technologies, 2007" (G00148508), we have corrected a vendor name, Fox Technologies. A corrected version of the document is now available on gartner.com.

23 July 2007
In "Oracle Database 11g Could See Early Adoption" (G00150290), we stated that Oracle Database 11g was the company�s first major new release in about five years. This release was actually Oracle�s first major new release in about three years.

A Gartner First Take entitled "Oracle to Enhance IAM Offerings With Bharosa Acquisition" (G00150502) was updated on 23 July to reflect increased clarity around the agreement. An updated version of the document is now available on gartner.com.

19 July 2007
"Dataquest Insight: Top 20 Telecom Equipment Vendors, Worldwide, 2006" (G00148340) has been republished to correct some inaccuracies in tables and figures. The updated document is now available on gartner.com.

18 July 2007
Our recently published document, "Forecast: Semiconductor Back-End Equipment, Worldwide, 3Q07" (G00150271), has been updated. The summary was corrected to show back-end equipment market growth of 16%, not 14%, in 2006. Some 2005 and 2006 data points in Tables 8-1 and 9-1 were also corrected, including CAGRs for a few market segments. A corrected version of the document is now available on gartner.com.

"MarketScope for Contract Management, 2007" (G00144777) was republished due to an oversight with the vendor Selectica's rating. Selectica's rating has been changed to Promising.

16 July 2007
The "Hype Cycle for CRM Customer Service and Field Service, 2007" (G00148953) has been updated to correct the presentation of ResponseTek Networks in the Enterprise Feedback Management Technology Profile.

"Citrix Presentation Server 4.5" (G00149534) was republished to update some of Citrix's vendor information.

13 July 2007
In our recently published document, "Market Trends: Global Telecom Market Overview, 2007" (G00144725), there was an erroneous statement on page/slide 8 that Vodafone revenues in 4Q06 were estimated. A corrected version of the document is now available on gartner.com.

13 July 2007
"Update From SAP Sapphire Events 2007" (G00149387) has been updated to reflect current product names and strategies.

9 July 2007
"Magic Quadrant for CPM Suites, 2006" (G00144487) has been updated to reflect a vendor name change: "Infor Global Solutions" was changed to "Infor."

6 July 2007
A Gartner research document entitled: "Case Study: Queensland Government's Spatialink GIS Initiative" dated 17 April 2007 has been removed from gartner.com because new information is being reviewed to augment the usefulness of this case study.

5 July 2007
"Hype Cycle for CRM Sales, 2007" (G00148219) has been republished to reflect a vendor name change: "Infor CRM Epiphany" was changed to "Infor."

In "Case Study: Commonwealth Bank of Australia�s CommSee Is a Framework for Achieving Business Goals" (G00147839), Figure 1 was adjusted to replace a reference to CommVu with CommBiz, a multichannel integration solution.

2 July 2007
"Select the Right Monitoring and Fraud Detection Technology" (G00149716) has been revised to correct the spelling of the vendor Guardium's name. The error has now been corrected and the document has been updated on gartner.com.

Our recently published First Take, "HP's SPI Dynamics Buy Sets Trend in Application Security Testing" (G00149777), has been updated to clarify the roles of the dynamic application security testing (DAST) and static application security testing (SAST) tools within HP's total application security testing offering.

"The Gartner CRM Vendor Guide, 2007" (G00147938) has been revised to remove a factual error about DoubleClick in Section 4.1.7. The error has now been corrected and the document has been updated on gartner.com.

28 June 2007
A Gartner research document entitled "Forecast: Mobile Phone Memory Consumption, Worldwide, 2006-2011" has been retracted. The report contained inconsistencies in the data compared to a number of other Gartner reports.

25 June 2007
In our recently published document, "Forecast: Broadband Access Systems, Asia/Pacific (Excluding Japan), 2006-2011" (G00148915), our forecast for the FTTx market and, therefore, the overall broadband access market was too large. As a result, "Forecast: Broadband Access Systems, Worldwide, 2006-2011" (G00148942) also had too large a market forecast for Asia/Pacific. Corrected versions of both documents are now available on gartner.com.

25 June 2007
A Gartner research document entitled "Oracle AIA Presents Retailers With an Alternative to Fusion Applications" has been temporarily retracted. The document is currently under revision so that we can complete a more in-depth internal review, and will be re-published shortly.

25 June 2007
A Gartner research document entitled: "Dataquest Insight: Top 20 Telecom Equipment Vendors, Worldwide, 2006" dated 29 May 2007 contained some inaccuracies in tables and figures. We have temporarily retracted this document. It will be corrected and republished shortly.

22 June 2007
To enable easier client access, we have consolidated three sample job descriptions into a single document: "Toolkit Sample Template: Program and Portfolio Management Job Descriptions." (G00149218) The documents consolidated were previously titled "Toolkit: Job Description for a Department Project Manager," "Toolkit: Job Description for an Enterprise Program Manager" and "Toolkit: Job Description for an IT Portfolio Manager."

13 June 2007
"Magic Quadrant for Application Infrastructure for Back-End Application Integration Projects, 2Q07" (G00147400) was republished due to minor textual oversights. Sterling Commerce�s first and second published caution bullets were changed.

13 June 2007
"A Democratization Process Will Bring Wireless E-Mail to the Masses" (G00149207) was republished due to a data error with a percentage under the Microsoft Exchange heading.

13 June 2007
"Market Share: Application Development and Project and Portfolio Management" (G00148905) has been updated. Changes were necessary because of an oversight regarding UMT and Microsoft. Microsoft acquired UMT's PPM product in January 2006. UMT's historical revenue needed to be added to Microsoft's revenue for 2004 and 2005 to be consistent with all acquisitions listed in this report.

12 June 2007
In "Forecast: Printers, Copiers and MFPs, Asia/Pacific, 2006-2011" (G00149252) the pivot table has been revised to correct the forecast data for India and Taiwan.

12 June 2007
In "Forecast: Printers, Copiers and MFPs, Worldwide, 2006-2011" (G00148912) the pivot table has been revised to correct the data for shipments and end-user spending in Asia/Pacific and North America, and to add data on average selling prices.

6 June 2007
"Dataquest Insight: Worldwide IT Professional Services Market Size and Forecast for SOA, Web Services and Web 2.0, 2005-2010" (G00148008) has been updated to replace Figure 4 with the correct graphic and to replace the key findings that are based on data from Figure 4. An updated version of this document is now available on gartner.com.

29 May 2007
A Gartner report entitled "The Future of Sprint's Fixed-Line Business" dated 11 May 2007 (G00148185) has been updated to correct some factual errors. An updated version of this document is now available on gartner.com.

"Data Deduplication Is Poised to Transform Backup and Recovery" (G00148975) has been revised with a number of clarifications to reflect additional vendor comments.

15 May 2007
In our recently published document, "Toolkit: Security Program Maturity Timeline Update, 2007" (G00147195), an incorrect figure was inserted for Figure 5. A corrected version of the document is now available on gartner.com.

14 May 2007
"MarketScope for Employee Performance Management Software, 2007" (G00147791) has been revised to correct the TotalPerformance product by SumTotal Systems.

"MarketScope for Contact Center Workforce Optimization, 2007" (G00147307) has been revised to update information about Aspect's OEM agreements with Merced Systems and Aim Technologies.

10 May 2007
The title of "Cut Costs and Boost Environmental Benefits by Shutting Off PCs and Monitors" (G00146190) has been changed to "Cut Costs and Boost Environmental Benefits by Not Leaving PCs Powered On Unnecessarily," and text has been changed from saying "turn off PC equipment" to saying "lower the power state of PC equipment."

4 May 2007
"Magic Quadrant for Desktop Outsourcing Services, North America, 2007" (G00146554) has been republished to correct the date of the Magic Quadrant (from 2006 to 2007) in the title. The revised version is now available on gartner.com.

"Magic Quadrant for Help Desk Outsourcing, North America, 2007" (G00146403) has been republished to correct the date of the Magic Quadrant (from 2006 to 2007) in the title. The revised version is now available on gartner.com.

2 May 2007
In the recently published "Market Trends: IT Outsourcing, Europe, 2007" (G00147413), we have removed Unilog from the National/Regional Champions Sample List, and we have added LogicaCMG to the Global Multiregional Sample List. The change reflects the acquisition in 2006 of Unilog by LogicaCMG.

"Magic Quadrant for Web Conferencing, 2007" (G00147406) has been updated to correct "Netmeeting one2meet V4" to "Netviewer one2meet V4." The revised version is now available on gartner.com.

"Dataquest Insight: Media Industry Primer, 2007" (G00147562) has been updated to replace a duplicate figure, Figure 8, with the correct graphic, "Key Influencers Map."

We have revised a recommendation in "Oracle Continues Utility Application Market Consolidation" (G00148501) to clarify that we were speaking of the viability of a product, not of a company. The Recommendation should read: "This is good news because it addresses Lodestar's product viability and will provide accelerated R&D funding for its energy commodity management products."

1 May 2007
"Data Center Power and Cooling Scenario: Options for the Road Ahead" (G00148017) has been updated to change the product name "C-Class blade server from HP" to "HP BladeSystem c-Class."

"Who's Who in Inventory Strategy Optimization" (G00141607) has been revised to remove incorrect information about LogicTools.

In our 2006 report, "Forecast: Mobile Network Infrastructure, Eastern Europe, 2003-2010," our assumptions about price levels and connection numbers were too high. This document has been retired and an updated version, "Forecast: Mobile Network Infrastructure, Eastern Europe, 2003-2010 (1Q07 Summary)" (G00148439), is now available on gartner.com.

26 April 2007
In the recently published "How to Secure and Manage Enterprise Wireless E-Mail Deployments" (G00144485), several new paragraphs have been added to provide additional foundational content.

24 April 2007
In "The Gartner CRM Vendor Guide, 2007" (G00147938) we have corrected the spelling of "Vangent" in Section 7.1; updated the list of "other sales vendors" in Section 5.9; and clarified the "CAS Software AG" company name in Sections 3.2 and 8.0.

23 April 2007
In the recently published research, "The ITCM Market Presents a Confusing Vendor Landscape" (G00142099), two sentences have been added to the write-up on BMC. The additional text is the fourth and fifth sentences of this paragraph.

In "Use Content Management as a Competitive Sales Weapon" (G00138878), the vendor name was changed from Illinois Tool Works to Click Commerce throughout.

In "MarketScope for Contact Center Workforce Optimization, 2007" (G0014730), the vendor name was changed from Envision Software to Envision Telephony.

20 April 2007
"No 'Leader' Exists in SOA Governance ... At Least Not Yet" (G00146582) has been revised to add WebLayers to list of vendors that provide policy management, enforcement and monitoring for SOA governance in Note 1.

We have revised a recommendation in "Global Imaging Systems Will Offer Xerox a Strong SMB Foothold" (G00147917) to correct an error. The amended text specifies advice for both small-and-midsize business customers and enterprise customers.

19 April 2007
"EMC Licenses Network Management Functionality to Microsoft System Center Operations Manager" (G00147530), in the "Putting the Puzzle Together" section, the final paragraph contained erroneous information. We have corrected the error and republished the document.

18 April 2007
In the recently published "Magic Quadrant for Content Monitoring and Filtering and Data Loss Prevention, 2Q07," G00147610, Gartner stated information that was incorrect in the second bullet under Proofpoint's Cautions. The document has been updated accordingly.

14 April 2007
"Infrastructure Utility in Practice: Offerings, Data Centers and Clients" (G00147168), has been revised to remove an incorrect acronym for the National Labor Relations Board and to correct the name of the Food Standards Agency in the U.K. and to correct information for Siemens SIS.

Our March 15, 2007 report, "Cisco Application Networking Services: Enterprises Must Demand Continued Execution' (G00145040), contained some factual errors. These errors have now been corrected and the document has been updated on gartner.com.

"No 'Leader' Exists in SOA Governance - At Least Not Yet" (G00146582), has been revised to correct the spelling of SOAMasterClass.com.

13 April 2007
In "Dataquest Insight: Java and BREW in Mobile Devices" (G00146649), there was a calculation error in the 2010 numbers, which resulted in the percentage of sales figures in Tables 2 and 4 to be wrong. A corrected version of the document is now available on gartner.com.

In "Magic Quadrant for Multichannel Campaign Management, 1Q07" (G00147196), bulleted information about RightNow's strengths was corrected.

5 April 2007
In our 3 April 2007 report, "Dataquest Insight: Semiconductor Manufacturing Equipment Sales Expanded in 2006" (G00147792), the net market total for 2005 revenue in Table 1 was corrected to $34,141.2 million. In the WFE section, some equipment growth data points were also adjusted in the segment highlights. A corrected version of the document is available on gartner.com.

4 April 2007
In "The Flavors of E-Procurement Extend Beyond Software as a Service and On-Premise" (G00146768), a correction was made to Figure 1, the headings and subheadings in the text were corrected, and extraneous text was removed. A corrected version of the document is available on gartner.com.

"Dataquest Insight: Business Process Outsourcing for Financial Services, Western Europe, 2007" (G00146250), has been revised to correct the number of transactions processed and clarify T-Systems' relationship with ITS.

27 March 2007
In "Magic Quadrant for Storage Resource Management and SAN Management Software, 2007" (G00146578), a correction has been made. In the vendor comment field for Symantec, text was updated.

26 March 2007
In the recently published "MarketScope for Segregation of Duties Controls Within ERP, 2007" (G00145412), there was a misspelling of a company name in the Vendor Product/Service Analysis section. The correct company name is D2C Solutions.

21 March 2007
"Key Issues for Integration and Infrastructure Appliances" (G00146194), has been revised to include missing text from the eighth bullet point.

16 March 2007
"Cool Vendors in Integration and Platforms, 2007" (G00146725), has been revised to correct the name IDS Scheer.

In "Gartner 2006-2007 IT Spending and Staffing Report: North" (G00146284), three metrics have been updated. In Table 5, in the Key Metrics section, "Average IT operating budget per employee" was changed to $6,800. Under the "Total IT Spending Distribution by Category (%)" section, the "ESPs" value was changed to 10% and "Telecommunications" to 14%.

8 March 2007
"Market Trends: Servers, Worldwide, 3Q06" (G00145269), revenue figures in Tables 1 and 2 were originally labeled "millions of dollars". These figures, now corrected, are dollars, not millions of dollars.

02 March 2007
In our 2 February 2007 report, "Dataquest Alert: Worldwide PDA Shipments Grew 18.4% in 2006" (G00146189), we stated that Dell is exiting the PDA business. While Dell will no longer design or sell Axim-branded PDAs, it will act as a reseller of other brands. A corrected version of the document is available on gartner.com.

1 March 2007
In the recently published, "Who's Who in Inventory Strategy Optimization" (G00141607), has been revised to correct the name of MCA Solution's product "Service Planning and Optimization".

23 February 2007
In the recently published, "Extended Validation SSL Certificates: A Big Step Forward, but More Progress Is Needed" (G00146192), there was confusion about whether clients had to wait for Vista for IE7 to be able to use EV SSL certificates and for a green URL bar to be shown. Gartner adjusted some Strategic Planning Assumption dates and provided clarification in Note 2.

In our 2 February 2007 report, "Dataquest Alert: Worldwide PDA Shipments Grew 18.4% in 2006" (G00146189), we stated that Dell is exiting the PDA business. While Dell will no longer design or sell Axim-branded PDAs, it will act as a distributor of other brands. A corrected version of the document is available on gartner.com.

22 February 2007
In our 16 February 2007 report, "Vendor Rating: Open Text" (G00140947), the "Financial � Outlook: Positive" section stated that Open Text�s FY04 sales figure was $123.7 million. The actual figure was $291.1 million. The document has been corrected in the version currently available on gartner.com.

08 February 2007
In our 4 January 2007 report, "Financial Services and Healthcare Industries Lead Five-Year IT Spending Growth" (G00145371), we erroneously referred to the government market as having one of the highest year-over-year growth rates when in fact it should be the financial services sector. The document has been corrected in the version currently available on gartner.com.

07 February 2007
In "Use Content Management as a Competitive Sales Weapon" (G00146053), the vendor name was changed from Landslide (www.landslide.com) to Brainshark (www.brainshark.com).

02 February 2007
In our 23 January 2007 report, "Dataquest Insight: Retail Industry Primer, 2006" (G00145607), we erroneously referenced the insurance sector and the federal government market in Section 3 when in fact we were discussing the retail sector. The document has been corrected in the version currently available on gartner.com.

The "MarketScope for Records Management, 2007" (G00145243) has been republished to reflect recent changes to the names of some firms. In particular, references to "Stellent" have been amended to "Oracle/Stellent." Also, text has been amended to indicate that Stellent is a wholly-owned subsidiary of Oracle.

Forecast: Wireless LAN Semiconductors, Worldwide, 2002-2011 (145696) by Stan Bruederle has been republished. The updated version contains two revised table titles (in Table 1-4, "Millions of Dollars" is now "Thousands of Dollars", and in Table 1-2, "Thousands of Units" has been deleted). Also in table 1-4, one number has been amended (E:183, which now reads 1,159,779).

01 February 2007
"Magic Quadrant for Business Intelligence Platforms, 1Q07" (G00145507), dated 26 January 2007 (G00146098), has been republished to correct scaling issues of the dots in the PDF version of the Magic Quadrant.

29 January 2007
Gartner Dataquest has corrected some of its statistics for market shares in the application delivery controller segment of the worldwide market for application acceleration equipment in 3Q06. The revised numbers, published on 29 January 2007 in "Market Share: Application Acceleration Equipment, Worldwide, 3Q06" (G00146098), put Nortel in fifth place for revenue from application delivery controllers in 3Q06, with a market share of 5.2%. The incorrect figures were published on 7 December 2006 in an identically titled document coded G00145252, which has been withdrawn.

15 January 2007
We have revised In "AT&T Closes BellSouth Deal by Making Only Small Concessions" (G00145639), we incorrectly stated that AT&T would give up the 2.3 and 2.6 GHz spectrum owned by BellSouth. We have updated this document to reflect the specific conditions that AT&T agreed to abide by following the transfer of this spectrum. We also clarified the recommendation on BellSouth data services to "don't sign up for new BellSouth data services unless they are part of a new portfolio/platform."

9 January 2007
We have revised "Market Share and Forecast: CDI Hub Software, Worldwide, 2005-2010" (G00145406), dated 21 December 2006. Its new title is "Market Share and Forecast: CDI Hub Software, Worldwide, 2005-2010 (Composite View)." We�ve changed the summary to reflect the fact that this report offers a composite view of the CDI market, and we�ve added Reference 7-4, "Definition of a Composite View of the Market," to Chapter 7. In the pivot table, we�ve disabled the country-level view.

8 January 2007
The "Magic Quadrant for Network Intrusion Prevention System Appliances, 2H06", G00144735, has been revised to update the product description for 3Com to explain the status of the M60 product. The product descriptions for DeepNines were also revised to include three versions of products, rather than the two versions that were included in the original report.

29 December 2006
The First Take, "Look Beyond Microsoft�s OCS 2007 Marketing Messages", G00145469, dated 19 December 2006, was published in error and was removed from gartner.com a few hours later. We plan to discuss the Office Communications Server 2007 announcement at a future date in the Communications Innovation blog (http://comminns.blog.gartner.com/blog/index.php?blogid=12)

21 December 2006
In the recently published document, "Emerging Markets: Telecom Trends and Opportunities in Russia" (G00143604) , a note of clarification was missing from the footnote for Table 1. The GDP per capita figure given in the table refers to real GDP per capita according to Global Insight Economic Data.

The same footnote was also missing from Table 1 in "Emerging Markets: Telecom Trends and Opportunities in the Czech Republic" (G00144260) and ""Emerging Markets: Telecom Trends and Opportunities in Hungary" (G00144391). This footnote has now been added to each report.

19 December 2006
We recently republished "A Complement of Solutions for PC Life Cycle Configuration Management" (G00143561) to correct the spelling of Persystent Technologies' name.

19 December 2006
In the Oracle Vendor Comments section of the "Magic Quadrant for Data Integration Tools, 2006" (G00141484), it was stated that "Sunopsis conforms to the Eclipse interface standard." This was inaccurate, and the report has now been updated accordingly.

12 December 2006
In the recently published document Market Share: Operations Support Systems, Worldwide, 2005 (G00144618) there was an error in Chapter 2: Worldwide OSS Vendor Market Share by Vendor Type, Table 2.1.

The entry for Rank 8 in this table should read: "Siemens".

As originally published, the document Market Share: Contact Centers, Western Europe, 2005 did not include a significant vendor in the Finnish market. The report has now been updated to correct this.

7 November 2006
In research document Global Crossing Expands Latin American Presence With Impsat Buy, dated 1 November 2006, we misspelled the name of the South American country Colombia. The document has been updated to correct the error.

3 November 2006
Dataquest Insight: Seven Things Vendors Must Do to Succeed in IP Telephony for the SMB Market, dated 13 October 2006, has been revised to remove the following sentence from the second paragraph of the document: "With SMBs expected to spend $6 billion worldwide on IP telephony by 2009, vendors realize that they can focus on the SMB market and make real money." Our forecast numbers for SMB IP telephony are still undergoing analyst review and will be published separately.

23 October 2006
We have republished "Market Share and Forecast: PIM Software, Worldwide, 2004-2010" to correct our revenue estimates for Enterworks.

22 September 2006
We recently published a research report, "25 Years of the PC: The Long Goodbye", dated 14 September 2006, with incomplete information. The document is currently under revision and will be published shortly with updated information.

20 September 2006
A correction has been made to the Gartner Dataquest Market Statistics report titled Forecast: Application Acceleration Equipment, Worldwide, 2005-2010. The changes correct WAN Optimization Controller end-user spending and revenue for 2005 in Tables 1-1, 3-1 and 3-2. As a result, we now forecast that end-user spending on these products will rise by only 28% in 2006.

8 September 2006
A correction has been made to research report titled 'Offshore BPO' Becomes Irrelevant as Service Providers Go Global. The change is to Table 1, CAGR is 65% for India and 70% for Total Offshore.

31 August 2006
On 31 August 2006, we republished Magic Quadrant for Offshore Application Services, 2006. We added a note stating that a weighting was applied to recognize the U.S. as the predominant buying market. Vendors that had a strong presence in the U.S. therefore were in a stronger position for inclusion than those with a greater focus on the European market and a weak presence in the U.S.

10 August 2006
We recently published a research report, "Manage Mobile Devices and Enforce Policy", dated 26 July 2006, with inaccurate and outdated information. The document is currently under revision and will be published shortly with updated information.

9 August 2006
On 8 August, 2006, we republished Magic Quadrant for Enterprise Application Servers, 2Q06, to correct the text for the two BEA Systems entries that had been transposed.

19 July 2006
In Section 2.0 of Market Trends: Desktop Outsourcing, Worldwide, 2006, we listed out-of-date worldwide and geographic forecasts. The information will be updated with new forecast data on 3 August 2006.

14 July 2006
We recently removed a research report for Gartner Invest clients entitled "Symposium Notes: CEO Interviews," dated 2 June 2006. If you have questions regarding this, please contact ombudsman@gartner.com.

30 June 2006
We recently retracted a document entitled "Findings: Mobile Messaging Evolves Into Transparent Converged Communications," dated 21 June 2006, because it did not follow our established procedure for vendor review and introduced new Strategic Planning Assumptions in the incorrect document type. The document has been republished as Findings: Mobile Messaging Becomes Part of Unified Communications and Collaboration, and we will shortly publish our Strategic Planning Assumptions in a separate report providing a full explanation of our positions.

22 June 2006
We recently republished Magic Quadrant for IT Project and Portfolio Management Applications" dated 22 June 2006, to correct several inaccuracies and ambiguities. Following are the revisions:

The original document stated that ProSight was dropped from the MQ and had "abandoned the market." In fact, ProSight continues to sell PPM applications but is refocusing on other core markets.
The phrase "despite a limited R&D budget" was dropped from PowerSteering�s write-up. PowerSteering�s budget is in line with other vendors of comparable size.
A Gartner Strategic Planning Assumption was moved to provide better context.

5 April 2006
Table 9 has been deleted from Sell-Side Trading Systems: Software Directory Columns. Its description of the MX.3 product from Murex has been removed at that company's request. Gartner is still able to provide information on this product to end-user clients that request it.

17 March 2006
In Table 1-1 of Forecast: Mobile Phone Production and Semiconductor Market, Worldwide, 2003-2010 (1Q06 Update), we listed incorrect company names against market shares in some instances. We have now corrected the table.

16 March 2006
We have revised the revenue numbers from 2006 through 2009 in Tables 1 and 2 of Market Trends: Electronic Design Automation, Worldwide, 2005 in the CAE, ESL and Miscellaneous sections. We have revised the CAGR percentages for those sections as well.

15 March 2006
Recently, Gartner released a case study Nova Scotia Uses Shared Services to Align Operations Across the Province on a shared services project under way in the Province of Nova Scotia, Canada. Inadvertently, a version of this case study was published prior to complete clarification of all relevant details. The details of the case study have now been clarified and agreed upon by the provincial government and the appropriate version of this case study is now available.

13 February 2006
We have updated Microsoft's Global Consumer Play Begins to Unfold to reflect information received after publication. Although the positioning of the document is unchanged, we have made a number of changes to clarify this positioning.

2 December 2005
We have temporarily removed "Predicts 2006: Some Top Vendors of IT Operations Management Software Likely to Fade," dated 28 November 2005, from the Gartner Research Library. It will be updated shortly.

30 November 2005
A recently published research report, "Findings From the 'Collaboration' Research Community: Focus on Business Issues, Not Emotions, When Considering IBM Lotus Domino," dated 23 November 2005, has been replaced with a more in-depth report, published 23 November 2005. The updated report provides substantially deeper analysis.

31 May 2005
In the reference section 2-1 of our Forecast: Enterprise CRM, ERP and SCM IT Services Solutions we listed an incorrect percentage for comparison. We are replacing 53 percent with 37 percent for the amount of the worldwide consulting and integration services opportunity in 2004 that was represented by enterprise solution segments

24 May 2005
In our 23 May 2005 report entitled, No Clear Winner in Overall RDBMS Market Share Race, the 2004 RDBMS market share for Oracle on the Linux platform was incorrectly identified as 69.1 percent. The correct market share is 80.5 percent. We have corrected and republished the document.

15 April 2005
In our 1 April 2005 report entitled, User Feedback Reveals Ups and Downs of Strohl's Business Continuity Planning Software, the "What You Need to Know" section contained information about customer satisfaction with the Living Disaster Recovery Planning System that could be misinterpreted. The report has been updated with the correct information.

1 April 2005
In the research document User Study: Server Preferences of Large Organizations, Asia/Pacific, 2005 (G00126732), the wrong Summary was inadvertently included with the document and the associated Executive Summary. The corrections have been made and the documents have been republished with the correct Summary.

8 February 2005
In the research document Organizations Should Revisit Browser Standardization, the name of a software distribution and management tool was incorrectly identified. The correct name is HP/Radia.

7 January 2005
In our research report "Forecast: SCM License Revenue, Worldwide, 2003-2008, Update (G00124483), published 19 October 2004, the license revenue for Intentia and IFS were misrepresented by the inclusion of maintenance revenue. We have adjusted our estimates for i2 Technologies because of publicly available information that was recently released. The correction represents 0.0047 percent of the worldwide SCM market. The effect is so minimal that no change is felt necessary. However, changes to individual vendor market share in each region, industry and OS have slightly affected each SCM segment's size and forecast for 2003 through 2008. An updated report has been published titled Forecast: SCM License Revenue, Worldwide, 2003-2008, Update (G00125530).

7 January 2005
In our research report "Forecast: ERP Software, Worldwide, 3Q04 Update" (G00124073), published 28 September 2004, the license revenue for Intentia and IFS were misrepresented by the inclusion of maintenance revenue. The correction represented 0.006 percent of the worldwide ERP market. The effect is so minimal that no change is felt necessary. However, changes to individual vendor market share in each region, industry and OS have slightly affected each ERP segment's size and forecast. An updated report has been published titled Forecast: ERP Software, Worldwide, 3Q04 Update (G00125567).

21 December 2004
In our 17 December 2004 research document Despite Growth, Next Downcycle for Semiconductor Market Under Way, (G00125446), there were some minor changes made to Table 1; in particular, Matsushita's and Fujitsu's numbers were in error. There was also a typographical error in the text in which we stated that the Memory market grew 54.4 percent. The actual growth rate for the Memory market was 44.7 percent. It was the DRAM market that grew 54.4 percent. We have corrected and republished the document.

15 December 2004
In the Gartner Dataquest research report Market Share: SCM Software, Worldwide, 2003 (G00121441), published 30 June 2004, the license revenues for Intentia and IFS were misrepresented by the inclusion of maintenance revenue. We have adjusted our estimates for i2 Technologies because of publicly available information that was recently released.

The correction represented 0.0047 percent of the worldwide SCM market. The effect was so minimal that no change was felt necessary. Changes to individual vendor market share in each region, industry and OS, as well as Gartner Dataquest’s representation of other vendors, are represented because of the shift in the two vendors’ revenue. It has a minor effect on the other vendors’ market share in these tables. We have provided market share for the United States and Canada as well. An updated report has been published titled Market Share: SCM Software, Worldwide, 2003, Update (G00125331).

9 December 2004
In the research document Branch and AML Vendors Can Profit From Collaboration (G00124383) we incorrectly reported the FBI estimate of annual check fraud losses, and have corrected the amount to $4 billion per year.

9 December 2004
In MarketScope: E-Recruitment Software (G00125175), a correction was made regarding SAP E-Recruiting. The application can integrate with HR as far back as version 4.0B.

1 December 2004
In our 12 August 2004 research document The Australian IT Services Market Is Recovering, (G00122266) we failed to include four service contracts in a list of selected contracts entered into in 2004. We have added two April contracts and two June contracts to the list and republished the document.

15 September 2004
A recent Gartner research report, Nashuatec Turns Its Service Organization Into a Profit Maker (G00123641), published 13 September 2004, did not credit ClickSoftware's ClickSchedule product for its role in field service optimization at Nashuatec. A revision to the report acknowledging ClickSoftware was published on 14 September 2004.

9 August 2004
In Information Democracy: Are We There Yet? (COM-23-0777), one of the examples for customers did not accurately reflect the impact on the customer relationship: "Car lease companies share management information with the fleet managers of their corporate clients. Consequently, the cars and the service processes do not provide competitive differences between suppliers." It has been updated to correct this oversight: "The cars and processes of car lease companies do not provide competitive differences between suppliers. Consequently, car lease companies share management information with the fleet managers of their corporate clients to differentiate through service."

4 August 2004
In our 15 July 2004 report, Vendor Rating: PeopleSoft Is More Than Just HR (VDR-21-4592), in the Detailed Ratings table, the subcategory "Project Portfolio Management" under "Market Offerings" was erroneously called "Product Portfolio Management." In the text and Acronym Key, PPM was erroneously labeled "product portfolio management." The acronym actually represents the term "project portfolio management."

14 June 2004
In our 10 June 2004 research document Service Providers Deliver E-Mail Active Archiving it was erroneously reported that ZANTAZ claims to have more than 3 million message and documents under management. The actual figure is 3 billion. The note has been corrected.

4 June 2004
In a Gartner research report Vendor Rating: Pivotal Is Stronger, but Challenges Remain published 1 June, Gartner inadvertently listed Pivotal's Contact Center product as only running on Pivotal's C++ based Windows 32-bit client when it also runs on its Rich Client (the Rich Client, formerly named Active Client, provides a Web browser-based user interface for LAN/connected users). Gartner also noted that Pivotal does not have the support of a reseller network for penetrating midsize businesses and small enterprises. Although this is true in North America, Pivotal has more than 95 reseller partners in its international regions that account for over 50 percent of its international business. A revision to the report was published on 4 June.

1 June 2004
In the Gartner Dataquest research report titled Market Shares: Tape Automation Systems, Worldwide, 2003 published 23 April 2004, one Quantum product model was inadvertently included in the 20 Cartridges or Fewer category instead of the 21 to 100 Cartridges category in the SFF Half-Inch Cartridge segment. The correction affects the Quantum and industry totals shown in Tables 7-4 and 7-5. It also has a minor effect on the other vendors' market shares in these two tables.

27 May 2004
In the 20 May 2004 Market Statistics document titled Market Share and Forecast: Broadband Access, Asia/Pacific and Japan, 1998-2008, we had not updated the currency exchanges for various countries. Furthermore, some compound annual growth rates listed for 2003 through 2007 were actually for 2003 through 2008. We also revised the title to "Forecast: Broadband Access, Asia/Pacific and Japan, 1998-2008, 1Q04" to show that it is a quarterly update.

26 May 2004
In our 26 April 2004 document, Fab Database: Worldwide, 1Q04 Update (Executive Summary) Agilent's Fab B4 in Fort Collins, Colorado, was incorrectly listed as a fab to close in 2004. Agilent's fab is ramping up rapidly, with no plans to close. This information has been corrected, and the document has been updated 25 May 2004."

24 May 2004
In the Gartner Dataquest Alert titled, Semiconductor Vendors Saw High Growth in China in 2003, published 7 April 2004, we misstated the revenue numbers for Philips Semiconductors. Consequently, the company ranking and the total industry revenue were also incorrect. The Alert was replaced with a corrected version on 24 May 2004.

21 May 2004
In Magic Quadrant for Enterprise Search, 2004, the dates applied to FAST's sales of enterprise search technology have been corrected: $42 million in 2004, up from $36 million in 2003 (the incorrect dates listed 2003 and 2002).

17 May 2004
In "Magic Quadrant for Web Conferencing, 2004," the description of Oracle's Web Conferencing has been corrected to say it includes voice capture and streaming but lacks full voice over IP (VoIP).

28 April 2004
On 22 April, 2004 we published a report entitled, "OpenPages Acquisition Resolves PwC Software Challenges." This report was published in error and has been deleted. A new report that analyzes OpenPages' acquisition of PricewaterhouseCooper's Internal Controls Workbench product will be published soon.

26 April 2004
In our 26 April 2004 document, Fab Database: Worldwide, 1Q04 Update (Executive Summary), SEMC-WW-EX-0342, NEC's M-Line Fab in Roseville, California, was incorrectly listed as a fab to close in 2004. NEC's fab is running at full production, with no plans to close. This information has been corrected, and the document has been updated 11 May 2004.

14 April 2004
In "Choosing the Right Solution for Application Acceleration" one of the vendor's names was incorrect. The correct name is Redline Networks (not Redline Communications).

30 March 2004
In our 4 March report entitled "Magic Quadrant for Business Process Analysis, 2004" we erroneously referred to Corel/iGrafx as Corel/Micrografx. Since acquiring the company, Corel has ceased referring to it by the name Micrografx. The report and the Magic Quadrant have been updated to reflect this correction.

18 March 2004
In the Gartner research report titled "Service Provider Router Market Share: Worldwide, 4Q03" published 18 February 2004, the market share information for Cisco Systems has been re-reported by the vendor. The data affects Cisco and industry totals shown in Tables 1-2, 2-2 and 2-3. Information concerning core service provider routers and edge sales has also been updated in the Market Overview section of Chapter 3.

2 March 2004
In the Gartner research report "Are You Ready for Corporate Performance Management?" published 30 January 2004, the third answers (c) to questions 9 and 13 were incorrectly phrased. The answers have been corrected and the research report republished.

27 February 2004
In a Gartner research report "Don't Follow the Example of HP and Time for Imaging Projects" published 19 February, Gartner inadvertently listed Persist Technologies' AppStor active-archiving product as a component of a recently announced deal between HP and TIME. A revision to the report was published on 23 February removing the reference to Persist/AppStor"

26 February 2004
In a report titled "Worldwide Internet Access, 2003," published 7 October 2003, the data for Internet subscribers in Asia/Pacific did not conform to the intended definition for number of access seats. Instead, the data included the number of persons using the Internet. Therefore, we have revised and updated this report based on the intended definition. The title for the updated report is "Worldwide Internet Access, 2003 Update."

13 February 2004
On 6 February we published a research report entitled Quest's Acquisition of Aelita Could Complicate Customer Plans. That title misrepresented the tone of the document and has been changed to Quest Boosts Microsoft Management With Aelita. In this same piece, we mistakenly reported that U.S. law prevents Quest and Aelita from announcing an integration roadmap until the acquisition is complete. This inaccuracy has been fixed in the updated version currently available on gartner.com.

12 February 2004
In our 16 January 2004 report, Global Telecommunications Market Take, 4Q03, Table 2 contained incorrect revenue and growth numbers for 2001 and incorrect growth numbers for 2002. The table was corrected on 11 February 2004.

28 November 2003
In the Gartner Dataquest Market Statistics report Worldwide Switching Market Forecast Update, 1998-2007,the labels in Table 1-1 for Service Provider Router (SPR) and Backbone Multiservice Provider (BMSP) were transposed so that SPR revenue was attributed to BMSP and vice versa. In addition, revenue data for SPR for 2001 in each of the Western Europe, Eastern Europe and Middle East and Africa countries and regions was incorrectly entered. The same data was correctly reproduced in the regional document "Switching Equipment: Western Europe Midyear Update, 1998-2007."

10 November 2003
In our 14 October 2003 report, 2002 NSM Market Statistics and Vendor Shares, we did not include Quest's Shareplex product as a network and systems management (NSM) product. Gartner has reclassified the Quest Shareplex product as an NSM product for 2002. This increases Quest's NSM revenue estimate by about $17 million in the Availability and Performance category and in the total NSM aggregation. This change increases the estimate of Quest's NSM growth rate.

There is no material impact on the findings of the 2002 NSM Market Statistics and Vendor Shares report. There are slight and immaterial changes to total regional and operating systems estimates in Tables 1-2, 1-3, 1-4, 1-5, 1-11, 1-12. There is no impact on the NSM forecast outlook.

3 November 2003
In Hardware Platforms Weekly, Issue 41, the "Dell and HP Announce New Handheld Computers" articled incorrectly stated that Dell would delay a wireless PDA that it announced with Good Technology in April 2003. Dell has not announced an indefinite delay of this wireless PDA. A correction of this oversight also appears in The Hardware Platforms Weekly, Issue 43.

15 October 2003
In our 13 January report, Designers Reveal Requirements for Next-Generation ASICs and FPGAs, incorrect data was used in creating Figures 5-12, 5-13, 5-14 and 5-15. The data in these figures has been corrected, and the report has been updated as of 15 October 2003.

28 August 2003
In our 18 August report, AIM and Portal Market Forecast and Trends, 2002-2007 the growth rates in Table 6-2, Table 7-2, Table 8-3 and Table 9-2 were incorrectly listed under the wrong years. The data in these Tables has been corrected, and the report has been updated as of 28 August 2003.

7 August 2003
In our 8 July 2003 report, 2002 Database Management Systems Market Share the new license revenue for Oracle was incorrectly allocated across all regions, except Europe. This affected market share across the Total Database and Relational Database segments. The data for these segments and regions has been corrected, and the report has been updated as of 7 August 2003.

25 July 2003
In our 11 July 2003 report entitled, Mobile Terminal Market Shares: Japan, 1Q03, the unit sales for Panasonic in Table 1-5, "Japan: 1Q03 Camera-Embedded Terminal Market Shares Compared With 1Q02," were incorrectly reported, which also affected the Total line and market share percentages for other vendors. Table 1-5 has been corrected and the report has been updated.

18 June 2003
In our 29 May 2003 report, 1H03 Worldwide Electronic Equipment Production and Semiconductor Consumption Forecast, 2001-2007, Tables 1-5 and 1-6 were missing two line items (Routers, and Service Provider and SONET/SDH). The tables were corrected to include the missing lines and the report has been updated.

30 May 2003
In our 16 April 2003 report entitled Final 2002 Worldwide Semiconductor Market Share, the 2002 rankings were erroneously reported under 2001 and vice versa in Table 2-22, and some percentages were wrong. Table 2-22 has been corrected and the report has been updated.

1 May 2003
In our 25 April Dataquest Alert entitled Server Shipments Slip Sequentially, Grow Yearly in 1Q03, we stated that "HP extended its worldwide unit market share leadership…". To clarify, this means that HP "extended" or continued its position in a series of reporting periods. It does not mean that HP has grown its absolute market share.

HP is still the lead in worldwide shipments despite a two percentage point decrease in worldwide market share in the quarter. Furthermore, HP maintained its U.S. market share year on year in shipments, although it lost that share leadership position in the U.S.

23 April 2003
In our 15 April 2003 report entitled Tape Automation Systems Market Shares, 2002, one vendor's library product in the Small Form Factor Half-Inch Cartridge/Other Data Cartridge and DLT/SDLT/LTO automation segment was incorrectly included in the 20 Cartridges or Less category. It should have been included in the 21 to 100 Cartridges category. This correction reduced the total units for 2002 and 2001 in Tables 7-3 and 7-4, and it resulted in increasing the total units for 2002 and 2001 in Tables 7-8 and 7-9. This change also resulted in changes to the vendors' market shares in the tables referenced and also led to some slight shifts in vendor rankings. The overall market size for this segment and for the total tape automation systems market remains unchanged.

7 April 2003
In our March 20 report entitled PLM Market Requires Best-of-Breed and ERP Capabilities (M-19-4411), we stated that Agile Software suffers from declining revenue and ongoing quarterly losses. Revenue has not been declining. It has been improving since July 2002. However, Agile is reporting quarterly losses.

5 March 2003
In our March 5 report entitled Web Hosting: Comparison Columns (DPRO-96696), we erroneously stated that IBM had exited the Web hosting services market. IBM has not stopped offering Web Hosting services, but it has stopped selling the Service Provider Edition of its WebSphere Commerce Suite. The report has been updated to reflect this correction.

25 February 2003
In the Gartner Market Trends report Security Software Market: Europe, 1999-2006 (SWSF-EU-MT-0109;SWSI-WW-MT-0114), Microsoft's estimated annual European security revenue historical time series, representing Microsoft's 2000 European security revenue estimate was inaccurately listed as $19.5 million. The estimate should be $16.5 million (Table 6-1 and Figure 6-1). The report has been updated to reflect this change. The estimated size of the total security market in Europe and of the other security segment in 2000 were not affected.

23 July 2002
In Research report M-14-3380, Consumer Goods Industry SFA 2H0l Magic Quadrant, October 1, 2001, we inadvertently reported that ASI Business Solutions, Inc, (ASI) had been acquired. This may have given the erroneous impression that ASI no longer provides products and services in the CRM market. This statement is a correction of this error. ASI continues to design and deliver CRM solutions for pharmaceutical sales and marketing. They are active in the prescription, consumer packaged goods (CPG) and over-the-counter (OTC) markets, and their client base includes many well-known pharmaceutical companies.

We apologize for any confusion this error may have caused and suggest you contact ASI directly if you are looking for solutions in these areas. Their Web site address is www.asi-solutions.com.

25 February 2002
The reference to NetWare in the earlier, uncorrected research Server Market Predictions for 2002 (HARD-WW-DP-0172), did not accurately reflect the recommendations of Gartner. Any questions regarding Gartner's position on Novell and Netware should be addressed to the authors of this research.