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| Gartner Dataquest Says BSP Services May Provide a Cheaper and Faster Alternative to Full-Blown Outsourcing |
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MOUNTAIN VIEW, Calif., November 7, 2001 - As enterprises look to ways to source business processes quickly, efficiently, and cost-effectively early signs of the business service provider (BSP) model seem to respond to this need, according to Dataquest Inc., a unit of Gartner, Inc. (NYSE: IT and ITB).
Gartner Dataquest defines BSP as the delivery of one or several ongoing, automated, Web-based business services by an external provider in a shared environment. "By automating the delivery of business process and enabling clients to perform transactions themselves, the BSP model solves may of the limitations of the applications service provider (ASP) and business processing outsourcing (BPO) models," said Rebecca Scholl, senior analyst for Gartner Dataquest's IT Services worldwide group. "The BSP model also goes beyond pure cost reduction and operational enhancement. It enables true process transformation by incorporating business knowledge and technology." The BSP market is still in its infancy with only a handful of processes provided through a BSP environment. Many more processes are expected to emerge as the BSP model matures and as companies recognize the value of specialization and process automation. But the processes that are good candidates for BSP may not be traditional independent processes. The value of Web-native software is to integrate multiple processes across departments and outside the enterprise to retain the natural flow of a process. "Multiple flavors of BSP services exist because the level of automation varies across business processes and because clients require different levels of service from their service providers. Some BSP offerings are closer to ASP offerings, such as limited process management and transaction processing, while full-process management and process content are closer to BPO offerings," Scholl said. Gartner Dataquest recommends investigating BSP opportunities because they provide a cheaper and faster alternative to full-blown outsourcing and ensure true business expertise. However, users and service providers examining BSP opportunities must go slowly and follow certain basic guidelines:
Additional information is available in the Gartner Dataquest Perspective "What Processes Are Good Candidates for BSP?" This Research Brief examines how delivery strategies are changing for professional service segments because of new technologies and what benefits are derived from process and application solutions. This information is produced by Gartner Dataquest's IT Services group. This group provides a complete picture of the IT services industry including network integration and support, hardware services, consulting and system integration, outsourcing, life cycle service, strategic partnering and services marketing, software support, and vertical markets, including communications, education, financial services, government, healthcare, manufacturing, and retail. To subscribe to one of Gartner Dataquest's IT services programs, please call 408-468-8000. Reports can be purchased on the Internet at www.gartner.com. Gartner Dataquest is the recognized leader in providing the high-technology and financial communities with market intelligence for the semiconductor, computer systems and peripherals, communications, document management, software, and services sectors of the global information technology industry. Gartner, Inc. is a research and advisory firm that helps more than 11,000 clients understand technology and drive business growth. Gartner's divisions consist of Gartner Research, Gartner Consulting, Gartner Measurement and Gartner Events. Founded in 1979, Gartner, Inc. is headquartered in Stamford, Connecticut, and consists of 4,300 associates, including 1,200 research analysts and consultants in more than 90 locations worldwide. The company achieved fiscal 2001 revenue of $952 million. For more information, visit www.gartner.com. |
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Contact: Christy Pettey 408-468-8312 christy.pettey@gartner.com |
