Bill Gassman Research Director Moultonborough, NH USA Years of Experience 12 years at Gartner 35 years IT industry Areas of Coverage Business Intelligence Data Management & Integration View Latest Research Resources Create Analyst Alert Contact Gartner Roles and Responsibilities Bill Gassman is a research director in Gartner Research, where he is part of the Business Intelligence infrastructure team. He is the lead analyst for the topics of business activity monitoring and Web analytics. Previous Experience Mr. Gassman has more than 30 years of experience in the IT industry, including application development, quality assurance, computer networking, security and Internet service provider operations. Before joining Gartner in 1997, Mr. Gassman worked at Digital Equipment for 17 years, holding a variety of engineering, marketing and product management positions. Professional Background Digital Equipment, Product Manager, 17 years Inforex, Senior Software Engineer, 2 years HMW Industries, Quality Assurance Engineer, 3 years Education B.S., Electrical Engineering, Michigan Technological University LATEST RESEARCH More by this author Title Publish Date Author(s) Incorporating the Web Into Cross-Channel Customer Analysis 13-Nov-2009 Bill Gassman, Gareth Herschel Business Activity Monitoring and Business Service Management Are Different 09-Oct-2009 Bill Gassman, Debra Curtis Business Activity Monitoring Helps Execute a Pattern-Based Strategy 09-Oct-2009 Bill Gassman Six Design Patterns for Event-Processing Applications 09-Oct-2009 W Schulte, Yefim V. Natis, Massimo Pezzini, Daniel Sholler, Bill Gassman, Jess Thompson The Growing Impact of Commercial Complex-Event Processing Products 09-Oct-2009 W Schulte, Mike Blechar, Teresa Jones, Daniel Sholler, Jess Thompson, Paolo Malinverno, Bill Gassman