Colleen M. Young VP Distinguished Analyst Peterborough, NH USA Years of Experience 10 years at Gartner 24 years IT industry Areas of Coverage IT Management View Latest Research Resources Create Analyst Alert Contact Gartner Roles and Responsibilities Colleen Young is a vice president, distinguished analyst in Gartner Research, specializing in all aspects of IT management. Her current research specifically addresses IT service management, business innovation and organizational change management. Previous Experience Prior to joining Gartner, Ms. Young was chief technology manager for a major northwest electric utility, where she was responsible for all internal IT functions including data center, LAN, WAN and telecom operations, as well as application development and desktop support. Education B.A., Economics and International Relations, University of California at Davis M.S., Management, Purdue University LATEST RESEARCH More by this author Title Publish Date Author(s) Identifying CEO Expectations and Executing Against Them: Toolkit 19-Oct-2009 Colleen M. Young, Dave Aron IT Financial Management; CIO Desk Reference Chapter 23 01-Oct-2009 Dave Aron, Barbara Gomolski, Michael Smith, Colleen M. Young IT Service Management; CIO Desk Reference Chapter 18 01-Oct-2009 Colleen M. Young CEO Expectations; CIO Desk Reference Chapter 11 01-Oct-2009 Colleen M. Young, Dave Aron Enterprise Architecture Framework; CIO Desk Reference Chapter 9 01-Oct-2009 R. Scott Bittler, Betsy Burton, Nicholas Gall, Colleen M. Young