Kris Brittain Research VP Carmel, IN USA Years of Experience 10 years at Gartner 28 years IT industry Areas of Coverage IT Operations View Latest Research Resources Create Analyst Alert Contact Gartner Roles and Responsibilities Kris Brittain is a research vice president in Gartner's IT Operations Research group. Her general research efforts have covered IT service management processes, best practices, performance metrics and technology solutions. Her primary focus is on IT change management governance policy, integration with configuration and release management (from development to deployment), process methodologies (ITIL, CMMI and Cobit), organizational issue and change tools. Previous Experience Prior to joining Gartner, Ms. Brittain held senior product management and marketing positions at IBM/Tivoli, Software Artistry and Apple Computer. She has solid tenured experience in product management and marketing within the technology market. Professional Background IBM/Tivoli, Service Business Unit Director, 3 years Software Artistry, Senior Product Manager, 1 year Apple Computer, National Evangelism Manager, 14 years Education Advanced executive education, Kellogg Graduate School of Management B.A., Spanish and business administration, Indiana University LATEST RESEARCH More by this author Title Publish Date Author(s) Magic Quadrant for the IT Service Desk 16-Oct-2009 David M. Coyle, Kris Brittain Toolkit: IT Change Management Policy Guide, 2009 22-Sep-2009 Kris Brittain Deciphering IT Service Desk Licensing, Pricing and Packaging 14-Sep-2009 Kris Brittain, David M. Coyle, Jarod Greene The 2009 IT Service Desk Market Landscape 14-Sep-2009 Kris Brittain, David M. Coyle Do You Have the Right IT Service Desk Staffing Ratio? 19-Aug-2009 David M. Coyle, Kris Brittain