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Sharon A. Mertz
Research Director
Nashua, NH USA
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Years of Experience
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4 years at Gartner
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29 years IT industry
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Roles and Responsibilities
Sharon Mertz is a director in Gartner Research, where she is focused on customer relationship management (CRM), software as a service (SaaS) and the software markets in Russia. Ms. Mertz is an international business professional with more than 25 years of experience in strategic consulting and management directed toward the introduction and impact of emerging technologies in the marketplace.
Previous Experience
Prior to joining Gartner, Ms. Mertz was an associate partner at IBM, working with the global research organizations to evaluate emerging business opportunities. She held an international assignment as practice leader for IBM's strategic consulting organization in Europe, the Middle East and Africa. Ms. Mertz also held management roles at KPMG, HP, Bull Worldwide Information Systems and Digital Equipment. She is an accomplished speaker and has addressed audiences at conferences and events internationally. Ms. Mertz is also a member of the faculty at the Graduate School of Business, Southern New Hampshire University.
Professional Background
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IBM, Associate Partner and Practice Leader, Strategic Consulting EMEA, 3 years
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KPMG Peat Marwick, Manager, World Class Information Technology, 2 years
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Digital Equipment, Senior Consultant, Product Manager, Program Manager, 10 years
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Education
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A.B.D., Doctorate in Business Administration, International Business, Southern New Hampshire University
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Master's Certificate, Global Business Management, The George Washington University
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C.S.S., Administration and Management, Harvard University, Class Marshal
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M.Ed., Computer Science, Worcester State College
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B.A., Art History and German Literature, University of Massachusetts at Amherst, Phi Beta Kappa, Phi Kappa Phi
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Title
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Publish Date
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Author(s)
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Emerging Technology Analysis: Price Optimization and Management Software for Business-to-Business Boosts Margins in a Down Economy
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17-Nov-2009
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Sharon A. Mertz, Michael Dunne
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Inquiry Analytics Trends for Software, 3Q09: ERP Modernization, Cloud Infrastructure and CRM Analytics
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16-Nov-2009
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Fabrizio Biscotti, Roger Fulton, Sharon A. Mertz, Chad Eschinger, Yanna Dharmasthira, Laurie F. Wurster
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Search Analytics Trends: CRM Ranks High Despite Tough Economy
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13-Nov-2009
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Sharon A. Mertz, Fabrizio Biscotti
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Market Trends: Software as a Service, Worldwide, 2008-2013, Update
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04-Nov-2009
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Sharon A. Mertz, Chad Eschinger, Tom Eid, Hai Hong Swinehart, Chris Pang, Ben Pring
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Dataquest Research Catalog: Software Applications Worldwide
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27-Oct-2009
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Chad Eschinger, Tom Eid, Joanne M. Correia, Sharon A. Mertz, Hai Hong Swinehart, Chris Pang
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