Pat Phelan Research VP Rock Hill, SC USA Years of Experience 14 years at Gartner 32 years IT industry Areas of Coverage Government High Performance Workplace Enterprise Business Applications & ERP View Latest Research Resources Create Analyst Alert Contact Gartner Roles and Responsibilities Pat Phelan covers methods and strategies for managing the ERP/business application life cycle. Her coverage spans a number of industries and includes ERP strategic planning, project and program management, ERP governance, project risk management, package selection and implementation, business process improvement, ERP globalization, and post-implementation support organization development. With Gartner for 13 years, Ms. Phelan has more than 30 years of experience in the IT industry. She previously managed the HR/financial systems consulting practice at Grant Thornton, where she developed a national center of excellence for HR systems services. Ms. Phelan has been through numerous ERP implementations, including SAP and Oracle, and has developed selection and implementation methodologies for use in the midmarket. She recently developed a methodology for modeling post-implementation support organization roles and responsibilities, and coaches client companies on ERP support strategies. Previous Experience Prior to joining Gartner, Ms. Phelan was the HR/financial systems consulting practice head at Grant Thornton, where she built and managed an HR and financial systems practice with a staff of 30 consultants and an annual sales budget of $5.5 million. Service areas included PeopleSoft and SAP implementations, human resource system selections, pre-/post-implementation reviews, and business process re-engineering. She was accountable for day-to-day practice management, new business development, engagement quality, infrastructure development, project management methods and tools, and employee development. Ms. Phelan also developed a national center of excellence for HR system services. Her client support activities included program management, strategic planning, package software selection/ implementation and system methodologies. Professional Background Grant Thornton, HR and Financial Systems Practice Manager, 5 years Ernst & Young, Senior Manager, 5 years Melvin Simon & Associates, HR/Financial Systems and Programming Manager, 3 years Education Bachelor's degree, Indiana State University LATEST RESEARCH More by this author Title Publish Date Author(s) The Impact of the Cloud on the ERP Deploy Phase: Address Security, Organizational Change and Training Activities 24-Apr-2013 Pat Phelan, Sunil Padmanabh, Michael Guay CIOs and ERP Application Leaders Can Exploit the Impact of Differences in Third-Party Application Maintenance and Support Providers 04-Apr-2013 Bob Igou, Pat Phelan Use the Change Agent Role to Increase ERP Project Success 11-Mar-2013 Pat Phelan, George Martin The Impact of the Cloud on the ERP Deploy Phase's 'RICE' Activities 26-Feb-2013 Pat Phelan, Sunil Padmanabh Apply These Best Practices to an ERP Training Organization 23-Jan-2013 Pat Phelan