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Bern Elliot
VP Distinguished Analyst
Philadelphia, PA USA
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Years of Experience
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13 years at Gartner
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28 years IT industry
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Roles and Responsibilities
Bern Elliot is a vice president and distinguished analyst with Gartner Research. He has been with Gartner for more than 10 years, and he is currently the lead analyst in Unified Communications. He was formerly the lead analyst in Contact Centers. Mr. Elliot's research interests are broad, and they include the areas of communications infrastructure, VoIP, SIP, speech recognition, organizational development, and collaboration issues.
Previous Experience
In his more than 20 years of IT experience, Mr. Elliot has served in a variety of technical and managerial roles, including a computer telephony and messaging architect for three Fortune 100 financial services firms, a call center strategic assessments specialist for major North American and European switch vendors, and a telecommunications systems designer for major computing firms. He has also been product manager with several Internet startups. Mr. Elliot was the founding chair and coordinator for several Internet messaging and directory standards initiatives, including Voice Profile for Internet Messaging (VPIM).
Professional Background
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Electronic Messaging Association, Chair for the Internet Standards Group - VPIM, 8 years
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MBNA Bank, Senior Contact Center CTI Systems Architect, 1 year
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Vanguard Communications, Senior Consultant, 5 years
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Education
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M.S., Computer Sciences, University of Massachusetts at Amherst
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Holds patents in the voice groupware area
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Worked with Wharton Business School faculty developing models for telecom technology adoption
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Languages
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English
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French
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Title
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Publish Date
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Author(s)
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Cool Vendors in Unified Communications and Network Systems and Services, 2013
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25-Apr-2013
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Jay Lassman, Geoff Johnson, Bern Elliot, Steve Blood, Robert F. Mason, Jonah Kowall
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People, Processes and Content Are Forming a New Synergy
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26-Mar-2013
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Bern Elliot, Susan Landry
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Emerging Technology Analysis: Mediated Interaction Matching
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14-Mar-2013
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Drew Kraus, Bern Elliot
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Single-Vendor or Multivendor UCC: Which Approach Is Best for You?
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07-Mar-2013
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Bern Elliot, Megan Marek Fernandez
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How to Add Business-Grade Telephony to the Google Cloud Unified Communications Ecosystem
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28-Feb-2013
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Daniel O'Connell, Bern Elliot
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