Analyst Profile
Bern Elliot
Bern Elliot
VP Distinguished Analyst
Philadelphia, PA USA
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Years of Experience
14 years at Gartner
29 years IT industry
Areas of Coverage
Networking & Communications Equipment

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Roles and Responsibilities
Bern Elliot is a vice president and distinguished analyst with Gartner Research. He has been with Gartner for more than 10 years, and he is currently the lead analyst in Unified Communications. He was formerly the lead analyst in Contact Centers. Mr. Elliot's research interests are broad, and they include the areas of communications infrastructure, VoIP, SIP, speech recognition, organizational development, and collaboration issues.
Previous Experience
In his more than 20 years of IT experience, Mr. Elliot has served in a variety of technical and managerial roles, including a computer telephony and messaging architect for three Fortune 100 financial services firms, a call center strategic assessments specialist for major North American and European switch vendors, and a telecommunications systems designer for major computing firms. He has also been product manager with several Internet startups. Mr. Elliot was the founding chair and coordinator for several Internet messaging and directory standards initiatives, including Voice Profile for Internet Messaging (VPIM).
Professional Background
Electronic Messaging Association, Chair for the Internet Standards Group - VPIM, 8 years
MBNA Bank, Senior Contact Center CTI Systems Architect, 1 year
Vanguard Communications, Senior Consultant, 5 years
Education
M.S., Computer Sciences, University of Massachusetts at Amherst
Holds patents in the voice groupware area
Worked with Wharton Business School faculty developing models for telecom technology adoption
Languages
English
French




LATEST RESEARCH 0 More by this author
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Vendor Rating: AT&T 15-Jul-2014 Bern Elliot, Neil Rickard, Eric Goodness, Frank Marsala, Brian Blau, Douglas Toombs, Danellie Young, Sorell Slaymaker, Bill Menezes
SWOT: Microsoft, Lync Partner-Delivered Cloud UC Solutions, Worldwide 25-Jun-2014 Daniel O'Connell, Bern Elliot
MarketScope for IVR Systems and Enterprise Voice Portals 13-Jun-2014 Jay Lassman, Bern Elliot
Tech Go-to-Market: Selling Unified Communications in a Highly Disrupted Market 03-Jun-2014 Bern Elliot, Tiffani Bova
Optimize UC Adoption With These Best Practices 17-Apr-2014 Bern Elliot, Jay Lassman