Analyst Profile
Bern Elliot
Bern Elliot
VP Distinguished Analyst
Philadelphia, PA USA
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Years of Experience
14 years at Gartner
29 years IT industry
Areas of Coverage
Networking & Communications Equipment

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Roles and Responsibilities
Bern Elliot is a vice president and distinguished analyst with Gartner Research. He has been with Gartner for more than 10 years, and he is currently the lead analyst in Unified Communications. He was formerly the lead analyst in Contact Centers. Mr. Elliot's research interests are broad, and they include the areas of communications infrastructure, VoIP, SIP, speech recognition, organizational development, and collaboration issues.
Previous Experience
In his more than 20 years of IT experience, Mr. Elliot has served in a variety of technical and managerial roles, including a computer telephony and messaging architect for three Fortune 100 financial services firms, a call center strategic assessments specialist for major North American and European switch vendors, and a telecommunications systems designer for major computing firms. He has also been product manager with several Internet startups. Mr. Elliot was the founding chair and coordinator for several Internet messaging and directory standards initiatives, including Voice Profile for Internet Messaging (VPIM).
Professional Background
Electronic Messaging Association, Chair for the Internet Standards Group - VPIM, 8 years
MBNA Bank, Senior Contact Center CTI Systems Architect, 1 year
Vanguard Communications, Senior Consultant, 5 years
Education
M.S., Computer Sciences, University of Massachusetts at Amherst
Holds patents in the voice groupware area
Worked with Wharton Business School faculty developing models for telecom technology adoption
Languages
English
French




LATEST RESEARCH 0 More by this author
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Author(s)

Optimize UC Adoption With These Best Practices 17-Apr-2014 Bern Elliot, Jay Lassman
Cool Vendors in Unified Communications, 2014 09-Apr-2014 Jay Lassman, Jonah Kowall, Bern Elliot, Steve Blood, Sorell Slaymaker
Is Cisco's Cloud-Based Unified Communications Solution a Good Match for Your Business? 18-Mar-2014 Daniel O'Connell, Megan Marek Fernandez, Bern Elliot
Use Performance Monitoring to Improve Microsoft Lync Quality 13-Mar-2014 Jonah Kowall, Bern Elliot
The Gartner CRM Vendor Guide, 2014 10-Mar-2014 Jim Davies, Ed Thompson, Gareth Herschel, Michael Maoz, Robert P. Desisto, Adam Sarner, Kimberly Collins, Drew Kraus, Joanne M. Correia, Patrick J. Sullivan, Bern Elliot, Twiggy Lo, TJ Singh, Teresa Jones, Jenny Sussin, Olive Huang, Tsuyoshi Ebina, Chris Fletcher, Praveen Sengar, Penny Gillespie, Saul Judah, Brian Manusama