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Eric Goodness
Research VP
Billerica, MA USA
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Years of Experience
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10 years at Gartner
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21 years IT industry
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Roles and Responsibilities
Eric Goodness is a vice president in Gartner Research, where he is the agenda manager and customer lead for Managed Services in the Communications sector. His research and advisory services focus on customer and vendor outsourcing and IT services issues surrounding business communications.
Previous Experience
Prior to joining Gartner, Mr. Goodness held senior positions within the communications outsourcing and IT services industry. His experience includes operations and field management, strategic planning, and services marketing. In his most recent vendor position, he served as the senior manager of services marketing for Nortel Networks Global Customer Care and Professional Services organizations, where his duties included business planning, go-to-market strategies, practice development, field marketing, and sales and alliance programs for both enterprises and service provider organizations. Other noteworthy roles included product marketing responsibilities for Nortel's (Bay Networks) ServiceLink service, which was the first equipment-manufacturer-offered remote IT management solution (similar to Cisco's acquisition of Netsolve, now known as Cisco Remote Operations Services). Mr. Goodness also served as the director of the Network Services business for Cabletron Systems. In that capacity, he directed a worldwide organization responsible for network engineering and design for Cabletron customers, installation project management, and custom network service programs.
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Cabletron Systems, Director of Network Services, Operations Manager, 5 years
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Bay Networks, Senior Marketing Manager - Support, Professional and Managed Services, 3 years
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Nortel Networks, Senior Marketing Manager - Enterprise and Carrier Services, 3 years
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Industry Awards/Accolades
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Certified - ITIL Foundation
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Education
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School of Economics and Public Administration, University of Maine
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Title
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Publish Date
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Author(s)
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Dataquest Insight: Could Ericsson-Sprint Deal Lead to a More Robust U.S. Outsourcing Market?
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24-Aug-2009
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Jouni Forsman, Eric Goodness, Christine Tenneson, Bettina Tratz-Ryan
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Hype Cycle for Software as a Service, 2009
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28-Jul-2009
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Robert P. Desisto, Kimberly Collins, James Holincheck, Benoit J. Lheureux, Paolo Malinverno, Asheesh Raina, Sharon A. Mertz, Gene Alvarez, Johan Jacobs, Andrew White, Deborah R Wilson, Daniel B. Stang, David Gootzit, Yefim V. Natis, Eric Knipp, Eric Goodness, Bill Gassman, Ted Friedman, Eric Thoo, Ben Pring, Michael Dunne, Michael Maoz, Michele Cantara, Daryl C. Plummer, William Clark, C. Dwight Klappich, Juergen Weiss, Adam Sarner, Matthew W. Cain, Donald Feinberg, Nigel Rayner, Neil Chandler, Bill Hostmann, David M. Coyle, Milind Govekar, Patricia Adams, Tom Austin, Arabella Hallawell, Kelly M. Kavanagh
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Hype Cycle for Networking and Communications, 2009
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28-Jul-2009
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David A. Willis, William Clark, Yefim V. Natis, Ted Chamberlin, Monica Basso, Mark Fabbi, Joe Skorupa, Eric Goodness, Phillip Redman, Jeffrey Mann, Michael J. King, Tim Zimmerman, Sylvain Fabre, Kelly M. Kavanagh, Greg Young, Bettina Tratz-Ryan, Geoff Johnson, Bob Hafner, Robert E. Passmore, Lawrence Orans, John Pescatore, Mark Nicolett, Deb Curtis, David Williams, Will Cappelli, Scott Morrison, Robert F. Mason, Peter Kjeldsen, Jay E. Pultz, Roger W. Cox, Bern Elliot, John Girard
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Hype Cycle for IT Outsourcing, 2009
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21-Jul-2009
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Gilbert van der Heiden, Richard T. Matlus, Frances Karamouzis, Allie Young, Ted Chamberlin, Gianluca Tramacere, Frank Ridder, Cecile Drew, SJ Chae, Phillip Redman, Eric Goodness, Jim Longwood, William Maurer, Susanne Matson, Benoit J. Lheureux, Pete Basiliere, Claudio Da Rold, Tim Zimmerman, Ben Pring, Ian Marriott, Arabella Hallawell, Kelly M. Kavanagh, Joseph Feiman, Adam W. Couture
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Hype Cycle for Wireless Devices, Software and Services, 2009
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18-Jul-2009
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Phillip Redman, Sandy Shen, Monica Basso, Tole J. Hart, Elia San Miguel, Brian Gammage, Eric Goodness, Carolina Milanesi, John Girard, Greg Young, Mim Burt, Michael J. King, William Clark, C. Dwight Klappich, Michael Dunne, Leif-Olof Wallin, Annette Zimmermann, Nick Ingelbrecht, Madhusudan Gupta, Charlotte Patrick, Jouni Forsman, Robin Simpson, Yuko Adachi, Ken Dulaney, Tim Zimmerman, Tim Payne, Terrence Cosgrove, Ronni J. Colville, Leslie Fiering
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