Analyst Profile
Stessa B Cohen
Stessa B Cohen
Research Director
Philadelphia, PA USA
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Years of Experience
14 years at Gartner
26 years IT industry
Areas of Coverage
Banking & Investment Services

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Roles and Responsibilities
Stessa Cohen is a research director in Gartner, where she is part of the Banking Industry Advisory Service. Her areas of expertise are in retail banking delivery technologies and trends: social media, financial social networks, multichannel integration, remote deposit capture, mobile banking and mobile financial services, online banking, branch automation, and teller and sales and service technologies. She also has extensive expertise in Check 21, check processing, paper-based payments and transaction processing. She has a background in technology analysis, IT outsourcing and management, back-office process and workflow analysis, information design, and software development.
Previous Experience
Prior to joining Gartner, Ms. Cohen was a vice president for technology in a payment processing services provider, where she managed IT services, technology implementation projects, and new technology analysis and acquisition. As an assistant vice president at a regional retail bank, she created and managed disaster recovery plans, analyzed emerging technologies for the bank's Internet banking strategy, presented new technologies to senior bank executives, and analyzed payment processing technologies and business operations and workflow for its payment processing subsidiary.
Professional Background
Regulus, Vice President, Technology, 4 years
CoreStates Bank, Assistant Vice President, Alternative Delivery Technologies, 3 years
ICL, Senior Technical Writer, 6 years
M.S., Information Systems and Software Engineering (MSIS), George Mason University
B.A., University of Maryland

LATEST RESEARCH 0 More by this author

Publish Date


2014 Strategic Road Map for Personal Financial Management Tools and Digital Personal Financial Advisors 15-Aug-2014 Stessa B Cohen
The Regulated Social Media Risk Management Survival Guide 25-Apr-2014 French Caldwell, Stessa B Cohen, Andrew Walls
How to Develop Digital Banking That Delivers More Than Multichannel Integration 31-Mar-2014 Stessa B Cohen
IND Purchase a Positive Development for Misys, and for Digital Banking 12-Feb-2014 Stessa B Cohen
14 Banking Apps for 2014 23-Jan-2014 Kristin R. Moyer, Stessa B Cohen