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Steve Blood
Research VP
Barcelona Spain
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Years of Experience
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10 years at Gartner
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23 years IT industry
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Roles and Responsibilities
Steve Blood is a vice president and agenda manager in Gartner Research. His research coverage focuses on VoIP, unified communications and collaboration, contact center, and the emerging theme of communications-enabled business processes. He advises primarily end users, but also vendors and service providers on technology trends, market adoption and the business value of technology. In addition, he is a frequent keynote speaker both in person and virtually at industry events on enterprise communications.
Previous Experience
Mr. Blood has more than 20 years of experience in the IT industry. Prior to joining Gartner, he was product marketing manager at Rockwell Electronic Commerce, where he was responsible for marketing the next-generation contact center portfolio to the EMEA marketplace. Before that, he spent more than 10 years in the United Kingdom's telecommunications industry in product management, sales and technical support roles for BT, Mercury Communications and NTL.
Professional Background
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Rockwell Electronic Commerce, Product Marketing Manager, 3 years
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NTL, Product Manager, 1 year
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Mercury Communications, Product Manager, 7 years
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Industry Awards/Accolades
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Rated most important analyst for comms. and networking in 2009 by members of the Institute of Industry Analyst Relations (IIAR)
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Gartner Thought Leadership Award 2004
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Title
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Publish Date
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Author(s)
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VoIP, Unified Communications and Collaboration Key Initiative Overview
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05-Feb-2010
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Steve Blood
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SaaS-Based Contact Center Infrastructure: Four Questions Key to the Selection Process
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28-Jan-2010
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Steve Blood, Drew Kraus
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Gartner's Four Levels of Cost Optimization Can Help Support the Business Case for Unified Communications
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04-Dec-2009
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Steve Blood, Bern Elliot
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Predicts 2010: Video, Cloud and UC Services Loom Large in Enterprise Communications
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03-Dec-2009
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Kathie Hackler, Bob Hafner, Bern Elliot, Daniel O'Connell, Steve Blood, Scott Morrison
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Vendor Rating: Avaya
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30-Sep-2009
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Jay Lassman, Steve Blood, Frank Marsala
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