Hung LeHong Research VP Mississauga Canada Years of Experience 9 years at Gartner 18 years IT industry Areas of Coverage Business Intelligence Retail View Latest Research Resources Create Analyst Alert Contact Gartner Roles and Responsibilities Hung LeHong is a research vice president on the Gartner retail industry team. His research is focused on retail e-commerce, mobile commerce, Web 2.0, merchandising and analytics. Topics of specialization include emerging retail Web 2.0 and e-commerce and m-commerce trends, optimization technologies, such as price, promotion and markdown optimization, as well as business intelligence in retail. Previous Experience Prior to joining Gartner, Mr. LeHong was with Accenture, where he worked for eight years with retail, consumer products, and wireless carrier clients in Canada and the U.S. He has helped clients manage process and organizational challenges arising from large transformational initiatives in a number of functional areas. Previous to this, Mr. LeHong worked for General Electric in marketing and purchasing. Professional Background General Electric, Marketing Analyst, 2 years Accenture, Senior Manager, 8 years Industry Awards/Accolades Speaker at National Retail Federation, Shop.org and Food Marketing Institute events Three Gartner Thought Leadership Awards Education B.S., Mechanical Engineering, with a minor in Management, McGill University Completed General Electric's two-year management program Languages English French LATEST RESEARCH More by this author Title Publish Date Author(s) Revionics Grows Beyond Its Price Optimization Roots 03-Feb-2010 Hung LeHong Top Industry Predictions 2010: The Recession's Aftermath Proves Challenging 29-Dec-2009 Kimberly Harris-Ferrante, Jorge Lopez, David Furlonger, Bill Rust, Zarko Sumic, Keith Harrison, Andrea Di Maio, Thomas J. Handler, M.D., Wes Rishel, Robert H. Booz, Dan Miklovic, Allen Weiner, Andrew Frank, Mike McGuire, Gale Daikoku, Hung LeHong, Alistair Newton Gartner's Top Predictions for IT Organizations and Users, 2010 and Beyond: A New Balance 29-Dec-2009 Brian Gammage, Daryl C. Plummer, Ed Thompson, Leslie Fiering, Hung LeHong, Frances Karamouzis, Claudio Da Rold, Kimberly Collins, William Clark, Nick Jones, Charles Smulders, Meike Escherich, Martin Reynolds, Monica Basso Retail 2020: Disruption of the Status Quo Is Expected 21-Dec-2009 Van L. Baker, Gale Daikoku, John Davison, Mim Burt, Hung LeHong Mobile Coupons: U.S., U.K., Canada and France Consumer Preferences, 4Q09 07-Dec-2009 Hung LeHong