Hung LeHong Research VP Mississauga Canada Years of Experience 8 years at Gartner 17 years IT industry Areas of Coverage Business Intelligence Retail View Latest Research Resources Create Analyst Alert Contact Gartner Roles and Responsibilities Hung LeHong is a research vice president on the Gartner retail industry team. His research is focused on retail e-commerce, mobile commerce, Web 2.0, merchandising and analytics. Topics of specialization include emerging retail Web 2.0 and e-commerce and m-commerce trends, optimization technologies, such as price, promotion and markdown optimization, as well as business intelligence in retail. Previous Experience Prior to joining Gartner, Mr. LeHong was with Accenture, where he worked for eight years with retail, consumer products, and wireless carrier clients in Canada and the U.S. He has helped clients manage process and organizational challenges arising from large transformational initiatives in a number of functional areas. Previous to this, Mr. LeHong worked for General Electric in marketing and purchasing. Professional Background General Electric, Marketing Analyst, 2 years Accenture, Senior Manager, 8 years Industry Awards/Accolades Speaker at National Retail Federation, Shop.org and Food Marketing Institute events Three Gartner Thought Leadership Awards Education B.S., Mechanical Engineering, with a minor in Management, McGill University Completed General Electric's two-year management program Languages English French LATEST RESEARCH More by this author Title Publish Date Author(s) Rethinking Retail Forecasting and Optimization Architecture 05-Nov-2009 Hung LeHong Key Issues for Top Retailers: A Preview of Upcoming Primary Research 23-Sep-2009 Gale Daikoku, Mim Burt, Hung LeHong, Van L. Baker, John Davison Hype Cycle for E-Commerce, 2009 11-Sep-2009 Gene Alvarez, Adam Sarner, Norbert J. Scholz, William Clark, Yefim V. Natis, David Mitchell Smith, Gene Phifer, Benoit J. Lheureux, Paolo Malinverno, Johan Jacobs, Jeffrey Mann, Mike McGuire, Van L. Baker, Hung LeHong, Anne Lapkin, Bill Gassman, Whit Andrews, Michael J. King, Jim Davies, Pete Basiliere, Andrew Frank, John Radcliffe, Deborah R Wilson, Nikos Drakos, David Gootzit, Ted Chamberlin, Richard J. De Lotto, Lydia Leong, Michael Maoz, Michael Dunne, Andrew White, Stephen Forte, Allen Weiner, Rita E. Knox, Gareth Herschel The Real-Time Store Monitoring Platform 26-Aug-2009 Hung LeHong Hype Cycle for Analytic Applications, 2009 24-Aug-2009 Gareth Herschel, Jim Davies, Michael Maoz, Andrew Frank, Adam Sarner, Hung LeHong, Thomas Otter, Deborah R Wilson, Bill Gassman, Joanne Galimi, Gale Daikoku, Mim Burt, Richard J. De Lotto, Marc Halpern, Stessa B Cohen, Tim Payne, Charlotte Patrick, Mark A. Beyer, Daniel Sholler, Nigel Rayner, Thilo Koslowski, Andrew White, C. Dwight Klappich, Rita E. Knox, Christian Hestermann, Kimberly Harris-Ferrante, Kristian Steenstrup, Carol Rozwell