Matthew Goldman Research VP Carlsbad, CA USA Years of Experience 5 years at Gartner 12 years IT industry Areas of Coverage Outsourcing & IT Services View Latest Research Resources Create Analyst Alert Contact Gartner Roles and Responsibilities Matthew Goldman is a research vice president at Gartner where he covers the market for CRM services, including consulting, system integration and business process outsourcing. His research involves market sizing, forecasting, user wants and needs, market trends, and service provider evaluation and selection. Previous Experience Mr. Goldman has 10 years of IT experience, including developing, marketing and delivering consulting and system integration services for the retail, financial services and industrial product industries. His experience includes CRM implementations and marketing strategy development. Professional Background Technology Solutions Co. (TSC), senior principal, 4 years KPMG , manager, 3 years Education M.B.A., information systems, University of Arizona LATEST RESEARCH More by this author Title Publish Date Author(s) Dataquest Insight: Impact of Cloud Computing on Consulting and System Integration Market 16-Nov-2009 Susan Tan, Matthew Goldman Dataquest Research Catalog: Consulting and Solution Implementation Services Worldwide 12-Nov-2009 Matthew Goldman Dataquest Research Catalog: Consulting and Solution Implementation Services Worldwide Archive 12-Nov-2009 Matthew Goldman Emerging Services Analysis: Work-at-Home Contact Center Outsourcing, BPO Hype Cycle 29-Sep-2009 Matthew Goldman Consulting and Solution Implementation Services Worldwide: Forecast Database 22-Sep-2009 Susan Tan, Kathryn Hale, Matthew Goldman, Alex Soejarto