Analyst Profile
Jarod Greene
Jarod Greene
Research Director
Atlanta, GA USA
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Years of Experience
10 years at Gartner
10 years IT industry
Areas of Coverage
IT Operations

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Roles and Responsibilities
Jarod Greene focuses on IT service support management, specifically, IT service desk management, organization and technology. This includes social IT management, software as a service (SaaS), IT support process improvement (including the ITIL framework), and IT knowledge management and self-service approaches.
Previous Experience
Mr. Greene has been with Gartner for eight years. In his previous role, he supported the IT Operations Management team as a member of Gartner's Research Engagement Services organization as a senior research specialist, providing assistance and guidance on complex client inquiries.
Professional Background
Gartner, Sr. Research Content Specialist, 8 years
Education
M.B.A., University of Georgia
B.A., Sociology, Trinity College




LATEST RESEARCH 0 More by this author
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Cool Vendors in IT Operations, 2014 11-Apr-2014 Jeffrey M. Brooks, Ronni J. Colville, Milind Govekar, Jarod Greene, Ian Head, Jonah Kowall
Vendor Rating: CA Technologies 26-Mar-2014 Cameron Haight, Mike Chuba, Ronni J. Colville, Milind Govekar, Ian Head, Daniel B. Stang, Jarod Greene, Jeffrey M. Brooks, Colin Fletcher, Jonah Kowall, Gary Spivak, Thomas E. Murphy, Felix Gaehtgens
ITSSM Tool Selections Require an ITSM and ITOM Tooling Strategy 25-Mar-2014 Jarod Greene, Chris Matchett, Jeffrey M. Brooks, Tapati Bandopadhyay
Survey Analysis: IT Service Management Value Perspectives From Europe 20-Feb-2014 Chris Matchett, Jeffrey M. Brooks, Jarod Greene
Design IT Self-Service for the Business Consumer 19-Feb-2014 Jarod Greene