Analyst Profile
Jarod Greene
Jarod Greene
Research Director
Atlanta, GA USA
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Years of Experience
10 years at Gartner
10 years IT industry
Areas of Coverage
IT Operations

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Roles and Responsibilities
Jarod Greene focuses on IT service support management, specifically, IT service desk management, organization and technology. This includes social IT management, software as a service (SaaS), IT support process improvement (including the ITIL framework), and IT knowledge management and self-service approaches.
Previous Experience
Mr. Greene has been with Gartner for eight years. In his previous role, he supported the IT Operations Management team as a member of Gartner's Research Engagement Services organization as a senior research specialist, providing assistance and guidance on complex client inquiries.
Professional Background
Gartner, Sr. Research Content Specialist, 8 years
M.B.A., University of Georgia
B.A., Sociology, Trinity College

LATEST RESEARCH 0 More by this author

Publish Date


Vendor Rating: BMC Software 10-Sep-2014 Colin Fletcher, Ronni J. Colville, Jarod Greene, Gary Spivak, Jonah Kowall, Vivek Bhalla, Milind Govekar, Mike Chuba, Robert Naegle, Ian Head, Laurie F. Wurster, Daniel B. Stang
IT Service Desks Must Evolve for the Digital Workplace 04-Sep-2014 Jarod Greene
Magic Quadrant for IT Service Support Management Tools 25-Aug-2014 Jarod Greene, Chris Matchett, Tapati Bandopadhyay
Determine How Well Your CMDB Measures Up 19-Aug-2014 Jarod Greene, Ronni J. Colville
Critical Capabilities for IT Service Support Management Tools, 2014 12-Aug-2014 Jarod Greene, Chris Matchett, Tapati Bandopadhyay