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Jarod Greene
Principal Research Analyst
Atlanta, GA USA
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Years of Experience
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9 years at Gartner
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9 years IT industry
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Roles and Responsibilities
Jarod Greene focuses on IT service support management, specifically, IT service desk management, organization and technology. This includes social IT management, software as a service (SaaS), IT support process improvement (including the ITIL framework), and IT knowledge management and self-service approaches.
Previous Experience
Mr. Greene has been with Gartner for eight years. In his previous role, he supported the IT Operations Management team as a member of Gartner's Research Engagement Services organization as a senior research specialist, providing assistance and guidance on complex client inquiries.
Professional Background
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Gartner, Sr. Research Content Specialist, 8 years
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Education
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M.B.A., University of Georgia (candidate; expected May 2013)
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B.A., Sociology, Trinity College
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Title
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Publish Date
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Author(s)
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Four Keys to a Successful Business Productivity Team Implementation
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26-Apr-2013
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Jarod Greene, John Rivard
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Cool Vendors in IT Operations Management, 2013
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18-Apr-2013
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Jeffrey M. Brooks, Patricia Adams, Ronni J. Colville, Milind Govekar, Jarod Greene, Will Cappelli, Tapati Bandopadhyay
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How to Get Started With Social IT Management
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20-Mar-2013
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Jarod Greene
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Use the Nexus of Forces as a Framework to Demand More From ITSSM Vendors
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20-Mar-2013
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Jarod Greene
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Vendor Rating: CA Technologies
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06-Mar-2013
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Cameron Haight, Mike Chuba, Ronni J. Colville, Donna Scott, Milind Govekar, Daniel B. Stang, Terrence Cosgrove, Jarod Greene, Ian Head, Earl Perkins, John Rizzuto, Jonah Kowall, Jeffrey M. Brooks, Colin Fletcher, Dave Russell
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