Analyst Profile
Jarod Greene
Jarod Greene
Research Director
Atlanta, GA USA
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Years of Experience
10 years at Gartner
10 years IT industry
Areas of Coverage
IT Operations

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Roles and Responsibilities
Jarod Greene focuses on IT service support management, specifically, IT service desk management, organization and technology. This includes social IT management, software as a service (SaaS), IT support process improvement (including the ITIL framework), and IT knowledge management and self-service approaches.
Previous Experience
Mr. Greene has been with Gartner for eight years. In his previous role, he supported the IT Operations Management team as a member of Gartner's Research Engagement Services organization as a senior research specialist, providing assistance and guidance on complex client inquiries.
Professional Background
Gartner, Sr. Research Content Specialist, 8 years
M.B.A., University of Georgia
B.A., Sociology, Trinity College

LATEST RESEARCH 0 More by this author

Publish Date


Determine How Well Your CMDB Measures Up 19-Aug-2014 Jarod Greene, Ronni J. Colville
Critical Capabilities for IT Service Support Management Tools, 2014 12-Aug-2014 Jarod Greene, Tapati Bandopadhyay, Chris Matchett
Build Your CMDB Ecosystem With Your Enterprise Architecture Tool 04-Aug-2014 Ronni J. Colville, Jarod Greene
How to Decide Between BMC and ServiceNow for ITSSM and Beyond 07-Jul-2014 Jarod Greene, Ronni J. Colville, Gary Spivak
2014 Strategic Road Map for Proactive IT Service Support Models in the Digital Workplace 18-Jun-2014 Jarod Greene, John Rivard