Analyst Profile
Jarod Greene
Jarod Greene
Research Director
Atlanta, GA USA
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Years of Experience
10 years at Gartner
10 years IT industry
Areas of Coverage
IT Operations

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Roles and Responsibilities
Jarod Greene focuses on IT service support management, specifically, IT service desk management, organization and technology. This includes social IT management, software as a service (SaaS), IT support process improvement (including the ITIL framework), and IT knowledge management and self-service approaches.
Previous Experience
Mr. Greene has been with Gartner for eight years. In his previous role, he supported the IT Operations Management team as a member of Gartner's Research Engagement Services organization as a senior research specialist, providing assistance and guidance on complex client inquiries.
Professional Background
Gartner, Sr. Research Content Specialist, 8 years
Education
M.B.A., University of Georgia
B.A., Sociology, Trinity College




LATEST RESEARCH 0 More by this author
Title

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Author(s)

How to Decide Between BMC and ServiceNow for ITSSM and Beyond 07-Jul-2014 Jarod Greene, Ronni J. Colville, Gary Spivak
2014 Strategic Road Map for Proactive IT Service Support Models in the Digital Workplace 18-Jun-2014 Jarod Greene, John Rivard
Critical Capabilities for Configuration Management Database 16-Jun-2014 Ronni J. Colville, Jarod Greene
IT Service Desk and ITSSM Next Practices 11-Jun-2014 Tapati Bandopadhyay, Jarod Greene
SWOT: ServiceNow, IT Operations Management Software, Worldwide 05-Jun-2014 David M. Coyle, Jarod Greene, Jeffrey M. Brooks, Patricia Adams, Ronni J. Colville, Laurie F. Wurster, Gary Spivak, Chris Matchett