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David M. Coyle
Research VP
Stamford, CT USA
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Years of Experience
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5 years at Gartner
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19 years IT industry
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Roles and Responsibilities
David Coyle is a research director in the IT operations management team of Gartner. His research focuses on IT service management including service desk, incident management, problem management, change management, process improvement (including the ITIL framework) and service-level agreement (SLA) management. Mr. Coyle helps clients understand the key metrics, best practices and core processes required for IT to deliver meaningful service and support that aligns to the goals of the business.
Previous Experience
Prior to joining Gartner, Mr. Coyle spent nine years at Hyperion Solutions, where he held several director-level positions within the infrastructure operations organization including managing IT support services in Europe while living in France. He was also a network and e-mail specialist at Taco Bell Corp.
Professional Background
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Hyperion Solutions, Director of Infrastructure and Operations, 9 years
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Taco Bell Corp., Systems Analyst, 3 years
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Education
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M.B.A., University of Connecticut
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B.A., business administration, University of Connecticut
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