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Gene Alvarez
Research VP
Stamford, CT USA
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Years of Experience
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11 years at Gartner
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28 years IT industry
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Roles and Responsibilities
Gene Alvarez is a VP in the Gartner CRM Research organization.
Previous Experience
Mr. Alvarez has more than 23 years of IT experience in business impact assessment, vendor management, project management, software development and delivery of complex business applications. He is a recognized authority on retail and consumer packaged goods industry applications and practices. Mr. Alvarez is also an international expert on sell-side strategies and technologies such as: channel/partner relationship management, catalog/content management, sell-side e-commerce applications, catalog/configuration management and presentation, commerce/merchant applications and services, Web content management, personalization, and consumer portals. He has spoken at many industry-related conferences worldwide and has been published/referenced/featured in various media and trade publications. Prior to joining Gartner he held positions with Nine West Group, KPMG Peat Marwick, New York Power Authority and AT&T Communications.
Professional Background
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Nine West Group, Inc., Data Administrator & Manager of Data Warehousing, 5 years
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KPMG Peat Marwick, Sr. Data Administrator, 1 year
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New York Power Authority, Sr. Data Administrator, 5 years
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Industry Awards/Accolades
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2009 Top-Rated Speaker, Internet Retailer 2009 Conference & Exhibition
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2010 HITEC 100 - Top 100 Most Influential Hispanics in Information Technology
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Member of Consumer Goods Technology (publication) industry advisor board
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Education
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M.S., Pace University
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B.A., Computer Science, Iona College
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Title
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Publish Date
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Author(s)
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Q&A: Customer Service for 2011 and the Gartner CRM Team's Perspective
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30-Aug-2010
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Michael Maoz, Kimberly Collins, Gene Alvarez, Ed Thompson, Johan Jacobs, Chris Fletcher, Jeff Woods, Jim Davies
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IBM Aims to Build CRM Marketing Automation With Unica
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17-Aug-2010
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Kimberly Collins, Bill Gassman, Gene Alvarez, Adam Sarner
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The Gartner CRM Vendor Guide, 2010
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13-Aug-2010
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Jim Davies, Michael Maoz, Adam Sarner, Ed Thompson, Gareth Herschel, Gene Alvarez, Johan Jacobs, Michael Dunne, Sharon A. Mertz, John Radcliffe, Drew Kraus, Matthew Goldman, Robert P. Desisto, Denise Ganly, Twiggy Lo, Steve Cramoysan, Carol Rozwell, Kimberly Collins, TJ Singh, Chris Fletcher, Tsuyoshi Ebina
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Hype Cycle for E-Commerce, 2010
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03-Aug-2010
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Gene Alvarez
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First Steps for Social CRM: The Gartner CRM Team's Perspective
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20-Jul-2010
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Adam Sarner, Michael Dunne, Kimberly Collins, Jim Davies, Ed Thompson, Michael Maoz, Johan Jacobs, Chris Fletcher, Gene Alvarez, Gareth Herschel
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