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Gene Alvarez
VP Distinguished Analyst
Stamford, CT USA
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Years of Experience
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14 years at Gartner
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30 years IT industry
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Roles and Responsibilities
Gene Alvarez leads Gartner's research on e-commerce, including topics such as vision, strategy, business models, e-commerce platforms, Cloud, SaaS, and open source e-commerce technologies, social commerce, mobile commerce and context-aware computing, product reviews, recommendations and CRM organizational vision and strategy. He is the chairperson for Gartner's premier Customer 360 Summit and has spoken at many international events. Mr. Alvarez has 29 years of business and IT experience in business impact assessment, vendor management, project management, software development and delivery of complex business applications. He was named in 2011 & 2010 "HITEC" Award - Top 100 most influential IT leaders from The Hispanic IT Executive Council and in 2011 "HE&IT TOP 200" Award - Hispanic Engineer & Information Technology Magazine Top 200 Influential Hispanics in Technology.
Previous Experience
Mr. Alvarez led business impact assessments, vendor management, project management, software development and delivery of complex business applications. Mr. Alvarez is an international expert on sell-side strategies and technologies, such as e-commerce and m-commerce sales applications, CRM, context-aware computing, channel/partner relationship management, catalog/content management, catalog/configuration management and presentation, commerce/merchant applications and services, Web content management, personalization, and consumer portals. He is a recognized authority on retail and consumer packaged goods industry applications and practices. He has spoken at many industry-related conferences worldwide and has been published/referenced/featured in various media and trade publications. Prior to joining Gartner, he held positions with Nine West Group, KPMG Peat Marwick, New York Power Authority and AT&T Communications.
Professional Background
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Nine West Group, Data Administrator & Manager of Data Warehousing, 5 years
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KPMG Peat Marwick, Sr. Data Administrator, 1 year
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New York Power Authority, Sr. Data Administrator, 5 years
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Industry Awards/Accolades
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2011 & 2010 HITEC 100 - Top 100 Most Influential Hispanics in Information Technology
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2011 HE&IT Top 200 Award - Hispanic Engineer & Information Technology Magazine Top 200 Influential Hispanics in Technology
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2009 Top-Rated Speaker, Internet Retailer 2009 Conference & Exhibition
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Member of Consumer Goods Technology (publication) industry advisory board
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Education
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M.S., Pace University
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B.A., Computer Science, Iona College
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Member of Upsilon Pi Epsilon - The International Honor Society for the Computing and Information Disciplines
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Title
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Publish Date
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Author(s)
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CRM E-Commerce Strategies, Processes and Technologies Research Agenda, 2013-2014
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10-May-2013
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Gene Alvarez
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Magic Quadrant for E-Commerce
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08-May-2013
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Praveen Sengar, Gene Alvarez, Chris Fletcher
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Cool Vendors in E-Commerce, 2013
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09-Apr-2013
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Chris Fletcher, Gene Alvarez, Praveen Sengar, Penny Gillespie, Regina Casonato, Andrew Frank
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Future E-Commerce Success With Customer Experience Depends on CRM: A Gartner Team Perspective
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04-Apr-2013
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Gene Alvarez, Ed Thompson, Michael Maoz, Robert P. Desisto, Adam Sarner, Kimberly Collins, Jim Davies, Johan Jacobs, Chris Fletcher, Praveen Sengar, Jenny Sussin, Patrick Stakenas, Penny Gillespie
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Market Insight: Three Compelling Reasons to Update Your E-Commerce Product Strategy
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15-Mar-2013
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Joanne M. Correia, Gene Alvarez
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