Ed Holub Research VP Houston, TX USA Years of Experience 4 years at Gartner 22 years IT industry Areas of Coverage IT Operations View Latest Research Resources Create Analyst Alert Contact Gartner Roles and Responsibilities Ed Holub is a research vice president on Gartner's IT operations management team. Mr. Holub focuses on availability management, operations process maturity, and organization, staffing and other people-related issues in IT infrastructure and operations. Previous Experience Prior to joining Gartner, Mr. Holub spent 17 years in IT infrastructure and operations at USAA, a Fortune 200 diversified financial services company. His experience at USAA included executive-level positions responsible for e-commerce operations, operations architecture, enterprise systems management, QA/testing, server management and desktop management. Mr. Holub also served as product manager as USAA's internal IT department was successfully transformed to run IT like a business. Professional Background USAA, Assistant Vice President, IT Operations, 17 years Education B.S., computer science, mathematics and systems design, University of Texas at San Antonio M.B.A., Our Lady of the Lake University, San Antonio LATEST RESEARCH More by this author Title Publish Date Author(s) Organizing and Measuring IT I&O: Trends and Best Practices, 2009 16-Nov-2009 Ed Holub, Donna Scott Embracing ITSM to Build a Customer Service Provider Culture in IT I&O 12-Nov-2009 Ed Holub Implementing ITIL v.3: Theory Versus Reality 29-Oct-2009 Ed Holub There's Gold at the End of the ITIL Rainbow 20-Oct-2009 Ed Holub Now Is a Great Time for I&O Organizations to Hire Top Talent 19-Oct-2009 Ed Holub