Analyst Profile
Frank Ridder
Frank Ridder
Managing VP
Dusseldorf Germany
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Years of Experience
7 years at Gartner
22 years IT industry
Areas of Coverage
Outsourcing & IT Services

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Roles and Responsibilities
Frank Ridder is a Managing Vice President in Gartner Research in the area of IT services and sourcing. In addition to leading a global research team, he mainly helps organizations through their complete sourcing activities for infrastructure services, including the data center and the end-user side. He is a leading author on multisourcing competencies, infrastructure utilities and cloud sourcing (for that, he won the Gartner Thought Leadership Award in 2012). Mr. Ridder is also the research leader for Germany, Austria and Switzerland. Prior to his work in the IT industry, he spent five years in the telecommunications industry. In addition to his work at Gartner, Mr. Ridder has lectured on IT services at the University of Applied Science in Neu-Ulm, Germany, since 2009.
Previous Experience
Before joining Gartner, Mr. Ridder led HP's outsourcing marketing in Europe, the Middle East and Africa. He was responsible for all outbound marketing programs, analyst and press relations, sales development programs, and funnel development programs. Prior to that, he held various positions in national and international outsourcing sales, engagement, and client management.
Professional Background
Hewlett-Packard GmbH, Outsourcing Marketing Manager, EMEA, 15 years
Industry Awards/Accolades
2011: Winner of the Gartner Thought Leadership Award
2010: Nominee for the Gartner Sales Leadership Award
2009: Nominee for the Gartner Sales Leadership Award
2009: Gartner Research Group Award
2008: Nominee for the Gartner Global Analyst Award
2005: HP Services EMEA Top Achievers Club
2004: Marketing All Star Award, HP
Diploma in Automation, University of Applied Science, Dusseldorf
Certified Mediator (University for Distance Learning, Hagen)
Executive Education Programs: IMD, Tuck, ITSMA

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Publish Date


Sourcing Success in the Digital Age Requires a Continuous Focus on Quality, Experience and Timing 22-Aug-2014 Gilbert van der Heiden, Claudio Da Rold, Frank Ridder
Combine Applications With Infrastructure Utility Services Using a Structured Process to Avoid Risk 25-Jul-2014 Frank Ridder, Philip Dawson, Gilbert van der Heiden
Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, Europe 16-Jul-2014 Claudio Da Rold, Gianluca Tramacere, Frank Ridder, DD Mishra, Gregor Petri
IT Services Sourcing Reform Will Prepare the Organization for Bimodal IT and Digital Business 02-Jul-2014 Ruby Jivan, Claudio Da Rold, Frank Ridder
Sourcing Applications With Infrastructure Utility Services Requires Clear Accountabilities and Boundaries 01-Jul-2014 Frank Ridder, Gilbert van der Heiden, Philip Dawson