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Rob Addy
Research VP
Egham United Kingdom
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Years of Experience
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5 years at Gartner
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18 years IT industry
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Roles and Responsibilities
Rob Addy is a Research Director in Gartner's Technology & Service Provider Research division, focusing on software and hardware support services across EMEA. In addition to being the Agenda Manager for Infrastructure Services, Mr. Addy also covers the provision of service desk and workspace services in an outsourcing context within the region.
Previous Experience
Before joining Gartner, Mr. Addy worked as an ITSM professional for more than a decade. From application development and support, to direct solution implementations, to product management and marketing, to consulting management and technical sales, he gained insight into the service desk and support world from a wide variety of angles. Prior to joining the IT industry, Mr. Addy worked as a quality manager in the risk management, service and manufacturing sectors.
Professional Background
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IBM Tivoli, Business Solution Manager, 3 years
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BMC Software, EMEA Consulting Manager, 3 years
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Peregrine Systems/Remedy Corp., Product Manager, 4 years
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Education
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B.Eng., Aeronautical Engineering, University of Bath
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Title
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Publish Date
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Author(s)
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Market Trends: Product Support Service Evolution Slows, but Proactive Opportunities Exist Despite Market Conditions
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08-Apr-2013
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Christine Tenneson, Bob Igou, Rob Addy
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Forecast Analysis: Hardware Product Support Services, Worldwide, 1Q13 Update
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05-Apr-2013
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Christine Tenneson, Bob Igou, Rob Addy, Arup Roy, Tina T. Tang
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Forecast Analysis: Software Support Services, Worldwide, 1Q13 Update
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29-Mar-2013
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Bob Igou, Freddie Ng, Twiggy Lo, Rob Addy, Misako Sawai
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Market Trends: End-User Service Value Crisis Demands Investment and Innovation
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29-Mar-2013
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Gianluca Tramacere, Rob Addy
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Report Highlight for Market Trends: End-User Service Value Crisis Demands Investment and Innovation
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29-Mar-2013
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Gianluca Tramacere, Rob Addy
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