Analyst Profile
Rob Addy
Rob Addy
Research VP
Egham United Kingdom
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Years of Experience
6 years at Gartner
19 years IT industry
Areas of Coverage
Outsourcing & IT Services

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Roles and Responsibilities
Rob Addy is a Research Director in Gartner's Technology & Service Provider Research division, focusing on software and hardware support services across EMEA. In addition to being the Agenda Manager for Infrastructure Services, Mr. Addy also covers the provision of service desk and workspace services in an outsourcing context within the region.
Previous Experience
Before joining Gartner, Mr. Addy worked as an ITSM professional for more than a decade. From application development and support, to direct solution implementations, to product management and marketing, to consulting management and technical sales, he gained insight into the service desk and support world from a wide variety of angles. Prior to joining the IT industry, Mr. Addy worked as a quality manager in the risk management, service and manufacturing sectors.
Professional Background
IBM Tivoli, Business Solution Manager, 3 years
BMC Software, EMEA Consulting Manager, 3 years
Peregrine Systems/Remedy Corp., Product Manager, 4 years
B.Eng., Aeronautical Engineering, University of Bath

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Forecast: IT Services, Worldwide, 2012-2018, 1Q14 Update 13-Mar-2014 Kathryn Hale, Allie Young, Lai-ling Lam, Jacqueline Heng, Cathy Tornbohm, Jeffrey Roster, Freddie Ng, Gianluca Tramacere, Dean Blackmore, Bob Igou, Twiggy Lo, Tina T. Tang, TJ Singh, Arup Roy, Christine Tenneson, Susan Tan, Rob Addy, Bryan Britz, Misako Sawai, Gregor Petri, Morgan Yeates, Douglas Toombs, Rajesh Kandaswamy, Susanne Matson
Tech Go-to-Market: Building Your IT Service Value Story, Part 1 — Formalizing the Value Articulation Process 11-Mar-2014 Rob Addy
Tech Go-to-Market: Building Your IT Service Value Story, Part 3 — Understanding Customer Value Drivers 11-Mar-2014 Rob Addy
Tech Go-to-Market: Creating Compelling IT Service Value Stories That Go Beyond Service Line Attributes and Provider Characteristics 11-Mar-2014 Rob Addy
Tech Go-to-Market: Building Your IT Service Value Story, Part 5 — Telling Your Service Value Story 11-Mar-2014 Rob Addy