William McNeill Principal Research Analyst Boston, MA USA Years of Experience 9 years at Gartner 13 years IT industry Resources Create Analyst Alert Contact Gartner Roles and Responsibilities William McNeill covers service life cycle management in supply chain, which includes the broad topics of service discovery, service fulfillment and service knowledge applications. Within these three groups, he covers such technologies as predictive support, remote service monitoring, field service, service parts planning and optimization, and warranty management. Mr. McNeill also covers global trade management and import/export compliance. Mr. McNeill won a Gartner research writing award and has more than 10 years of experience with Software-as-a-Service applications. Previous Experience Before joining AMR Research, Mr. McNeill was a senior technical writer at Salesnet. Prior to Salesnet, he was a technical writer and editor at Forrester Research. Mr. McNeill is also a published author and was an editor for four years at Adams Media Corp., a business book publisher. Professional Background Salesnet, Technical Writer, 3 years Forrester Research, Editor, 1 year Industry Awards/Accolades Gartner Quarterly Research Award Education B.S., University of New Hampshire Xi Sigma Pi Honor Society LATEST RESEARCH More by this author Title Publish Date Author(s) Reference Model for a Service Parts Planning System of Differentiation 30-Apr-2013 William McNeill, Tim Payne, C. Dwight Klappich Best Practices for Negotiating SaaS Global Trade Compliance Contracts 13-Mar-2013 William McNeill Planned Research for Supply Chain Logistics Strategy and Functional Excellence, 2013 15-Feb-2013 Greg Aimi, C. Dwight Klappich, William McNeill, James Lisica Supply Chain Management Market and Vendor Guide Cross-Reference Tool, 2012 31-Jan-2013 Chad Eschinger, C. Dwight Klappich, Tim Payne, Tim Zimmerman, Greg Aimi, William McNeill, Janet Suleski, Simon F Jacobson Planned Research for Customer Service in the Supply Chain, 2013 31-Jan-2013 William McNeill