Analyst Profile
William McNeill
William McNeill
Principal Research Analyst
Boston, MA USA
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Years of Experience
10 years at Gartner
14 years IT industry
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Roles and Responsibilities
William McNeill covers service life cycle management in supply chain, which includes the broad topics of service discovery, service fulfillment and service knowledge applications. Within these three groups, he covers such technologies as predictive support, remote service monitoring, field service, service parts planning and optimization, and warranty management. Mr. McNeill also covers global trade management and import/export compliance. Mr. McNeill won a Gartner research writing award and has more than 10 years of experience with Software-as-a-Service applications.
Previous Experience
Before joining AMR Research, Mr. McNeill was a senior technical writer at Salesnet. Prior to Salesnet, he was a technical writer and editor at Forrester Research. Mr. McNeill is also a published author and was an editor for four years at Adams Media Corp., a business book publisher.
Professional Background
Salesnet, Technical Writer, 3 years
Forrester Research, Editor, 1 year
Industry Awards/Accolades
Gartner Quarterly Research Award
B.S., University of New Hampshire
Xi Sigma Pi Honor Society

LATEST RESEARCH 0 More by this author

Publish Date


Supply Chain Functional Excellence Key Initiative Overview 04-Apr-2014 William McNeill
Supply Chain Management Key Initiative Overview 04-Apr-2014 William McNeill
Planned Research for Service in the Supply Chain, 2014 24-Feb-2014 William McNeill
Understanding the Fragmented Workforce Management Solution Market 29-Jan-2014 Ron Hanscome, Jim Davies, William McNeill
Best Practices in Selecting Field Service Applications 09-Jan-2014 William McNeill, Michael Maoz, Gordon Van Huizen