Analyst Profile
William McNeill
William McNeill
Principal Research Analyst
Boston, MA USA
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Years of Experience
10 years at Gartner
14 years IT industry
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Roles and Responsibilities
William McNeill covers service life cycle management in supply chain, which includes the broad topics of service discovery, service fulfillment and service knowledge applications. Within these three groups, he covers such technologies as predictive support, remote service monitoring, field service, service parts planning and optimization, and warranty management. Mr. McNeill also covers global trade management and import/export compliance. Mr. McNeill won a Gartner research writing award and has more than 10 years of experience with Software-as-a-Service applications.
Previous Experience
Before joining AMR Research, Mr. McNeill was a senior technical writer at Salesnet. Prior to Salesnet, he was a technical writer and editor at Forrester Research. Mr. McNeill is also a published author and was an editor for four years at Adams Media Corp., a business book publisher.
Professional Background
Salesnet, Technical Writer, 3 years
Forrester Research, Editor, 1 year
Industry Awards/Accolades
Gartner Quarterly Research Award
Education
B.S., University of New Hampshire
Xi Sigma Pi Honor Society




LATEST RESEARCH 0 More by this author
Title

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Author(s)

TOA Deal Will Speed Oracle's Move to the Cloud in Field Service Management 01-Aug-2014 Michael Maoz, William McNeill
Developing a Comprehensive Global Trade Management Functional Map 03-Jul-2014 William McNeill, David Gonzalez
Supply Chain Management Vendor Guide, 2014 17-Jun-2014 C. Dwight Klappich, Chad Eschinger, Tim Payne, Tim Zimmerman, Greg Aimi, Simon F Jacobson, William McNeill, Janet Suleski
Acquisition by Descartes Will Make Market Rethink Global Trade Content 06-Jun-2014 William McNeill, C. Dwight Klappich
Survey Analysis: Field Service Management Shows ROI in Nine Months and Field Service Mobility Has Improved Greatly 29-Apr-2014 William McNeill, Michael Maoz