Analyst Profile
Jack Santos
Jack Santos
Research VP
Newburyport, MA USA
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Years of Experience
7 years at Gartner
37 years IT industry
Areas of Coverage
IT Management
Enterprise Architecture

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Roles and Responsibilities
Jack Santos is a Research Vice President with Gartner. He is part of the Gartner for Technical Professionals product and focuses on professional effectiveness for IT practitioners. Mr. Santos covers organizational development, leadership and management practices, governance, and innovation and collaboration approaches.
Previous Experience
Prior to joining Gartner, he gained experience in IT strategy and leadership, helping enterprises with system development, application architecture and business technology planning. He performed duties as VP and CIO at Magellan Associates, providing interim CIO services to IT organizations in need of realignment. Prior to Magellan Associates, Mr. Santos served two and a half years at Catholic Medical Center as VP and CIO, where he was responsible for implementing computing infrastructure, clinical applications and architecture, as well as developing wireless infrastructure. He was also an enterprise technology officer for Liberty Mutual Group, and he has led IT groups within financial services, software and public sector advisory (firms such as Aetna, Kaiser Permanente and Bowstreet Software) organizations. Mr. Santos has been honored with Computerworld's Premier 100 CIO award, has presented at numerous IT and business conferences, and has chaired the eCoast Technology Roundtable (an economic development effort by the Portsmouth (New Hampshire) Chamber of Commerce).
Professional Background
Catholic Medical Center Hospital, VP and CIO, 2 years
Liberty Mutual Insurance, Enterprise Technology Officer, 4 years
Aetna Health Plans, Director, 15 years
Industry Awards/Accolades
Premier IT Leader Award (2002)
New Hampshire Ecoast Technology Chairman (2003)
M.S., Computer Science, RPI
B.A., Philosophy, Trinity College

LATEST RESEARCH 0 More by this author

Publish Date


Understanding IT Prioritization and Portfolio Management 10-Jul-2014 Jack Santos
A Framework for Organizational and Personal Effectiveness 01-Apr-2014 Jack Santos
Best Practices for Remote and Mobile Work 03-Jan-2014 Jack Santos
2014 Planning Guide for Professional Effectiveness: Reshaping IT for the Digital Business 03-Oct-2013 Jack Santos, Jamie Popkin, Mike Rollings
The New Realities for IT Careers 19-May-2013 Jack Santos