Analyst Profile
Tapati Bandopadhyay
Tapati Bandopadhyay
Research Director
Bangalore India
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Years of Experience
3 years at Gartner
15 years IT industry
Areas of Coverage
IT Operations

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Roles and Responsibilities
As part of Gartner's IT Infrastructure and Operations - Core Research and Advisory - ITSM group, Tapati Bandopadhyay covers IT operations and ITSM best practices, including cost optimization, IT financial management, ITIL processes and cloud management, ITSM tools and automation, IT operations people and process management practices, and the ITScore maturity model for I&O. She has been working extensively with IT leaders and teams across several large global organizations in BFSI, manufacturing, services and governments on their ITSM initiatives. In ITSM frameworks, she covers all ITIL 2011 service strategy and transition management processes; cloud-related process readiness; ITSM balanced scorecards, strategy maps and capability maps; and ITIL BRM, SLM and demand management processes.
Previous Experience
Ms. Bandopadhyay has more than 15 years of experience, starting with Tata Motors - India's largest automobile company - in technical services, for two years. Then for five years, she worked with GEC Glasgow and the Apeejay Group. Her keen interest in technology management-related research took her to several senior-level research and executive training positions at top institutions, including NMIMS. Since 2004, she also worked with a niche process consulting firm as senior ITSM consultant on a project basis. She has handled several long-term multilocation assignments with Siemens, ITS, Accenture and IBM.
Professional Background
NMIMS, Professor and Consultant, ITSM, 4 years
Pprocess consulting, Senior Consultant, ITSM, 6 years
GEC, Glasgow, U.K., Project Engineer (intranet application development), 1 year
Industry Awards/Accolades
Life member of Computer Society of India (CSI) and The Institution of Electronics and Telecommunication Engineers (IETE)
Bachelor of Engineering (with University Gold Medal), Jadavpur University, Calcutta, India
M.S., Computer Aided Engineering (DFID-ODASS Scholar), University of Strathclyde, Glasgow, U.K.
Ph.D. (thesis accepted), IP University, Delhi
Indian - Bengali
Indian - Hindi

LATEST RESEARCH 0 More by this author

Publish Date


A Fresh Approach to ITSM Strategy 26-Aug-2014 Tapati Bandopadhyay
Magic Quadrant for IT Service Support Management Tools 25-Aug-2014 Jarod Greene, Chris Matchett, Tapati Bandopadhyay
Critical Capabilities for IT Service Support Management Tools, 2014 12-Aug-2014 Jarod Greene, Chris Matchett, Tapati Bandopadhyay
Kick-Start Service Improvement With ITSM Leap 07-Aug-2014 Ian Head, John Rivard, Tapati Bandopadhyay, Robert Naegle, Jeffrey M. Brooks
The Infrastructure and Operations Leader's First 100 Days 01-Jul-2014 John Rivard, Jay E. Pultz, Tapati Bandopadhyay