Jonah Kowall Research VP Miami Beach, FL USA Years of Experience 2 years at Gartner 19 years IT industry Areas of Coverage IT Operations View Latest Research Resources Create Analyst Alert Contact Gartner Roles and Responsibilities Jonah Kowall is a research director in Gartner's IT Operations Research group. He focuses on application performance monitoring (APM), event correlation and analysis (ECA), network management systems (NMS), network performance management (NPM), network configuration and change management (NCCM), and general system and infrastructure monitoring technologies. These technologies are the foundation of operations, and they exist to make incident, problem and change management possible for these teams. Detailed Coverage: APM - Application performance monitoring includes end-user experience monitoring, application runtime architecture, user-defined transaction profiling, deep-dive monitoring, and analytics. ECA - Event correlation and analysis includes traditional event management, system and network fault and performance monitoring, and the analytics around events coming from multiple monitoring systems. BSM - Business service management is the representation of IT metrics to a business user, normally in the form of dashboards. NPM - Network performance monitoring is often considered a distinct area, since it can be used for network debugging, as well as monitoring and management of application performance. At Gartner, we are seeing convergence in this technology area with aspects of APM. NCCM - Network configuration and change management is the set of tools that operate in multivendor environments, enable automated configuration management, and help with the change management process, as well as compliance auditing. IT Operations Analytics - The multiple types of tools in this area include CEP, OLAP, unstructured data index and search, as well as behavior learning engines. These allow the understanding of data assisting with answering usage and capacity questions, as well as determining the root cause of an issue. Previous Experience Mr. Kowall recently managed a global team of engineers and managers for MFG.com. Previously at Thomson Reuters, he was globally responsible for monitoring and enterprise management software and architecture. With a diverse technical background, he has run technical SWAT-style troubleshooting. Mr. Kowall has implemented and managed adoption of APM, ECA and NMS in an enterprise setting. He has additional experience and expertise around run book automation (RBA), virtualization, storage, infrastructure and application architecture, and is well established in the security arena. Mr. Kowall's end-user experience managing these toolsets gives him a unique perspective on these technologies at both small dynamic startups and Fortune 500 corporations. Understanding operations allows a proper blending of products to fit existing technology investments and road maps. Professional Background MFG.com, Director of Technical Operations, 3 years Thomson Reuters, Director of Monitoring and Enterprise Management , 6 years Corporate Communications Broadcast Network (CCBN), Security Officer, 3 years Industry Awards/Accolades CISSP, CISA, ITIL Practitioner and Foundation, CCIP, CCSA, MCP+I Education B.S., Computer Science, Wentworth Institute of Technology LATEST RESEARCH More by this author Title Publish Date Author(s) Cool Vendors in Unified Communications and Network Systems and Services, 2013 25-Apr-2013 Jay Lassman, Geoff Johnson, Bern Elliot, Steve Blood, Robert F. Mason, Jonah Kowall Cool Vendors in Application Performance Monitoring, 2013 15-Apr-2013 Jonah Kowall, Will Cappelli Cool Vendors in DevOps, 2013 10-Apr-2013 Ronni J. Colville, Jonah Kowall, Colin Fletcher, Jim Duggan Network Packet Brokers Enable Network Teams to Scale Operational and Security Use Cases 27-Mar-2013 Jonah Kowall Vendor Landscape for Predeployment Assessment and Testing for Unified Communications 21-Mar-2013 Jonah Kowall, Vivek Bhalla