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Jenny Sussin
Principal Research Analyst
Stamford, CT USA
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Years of Experience
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2 years at Gartner
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4 years IT industry
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Roles and Responsibilities
Jenny Sussin is a Principal Research Analyst in the ITL Enterprise Software group of Gartner Research, with her primary focus on social for CRM.
Previous Experience
Prior to joining Gartner, Ms. Sussin worked for IBM where she was directly responsible for:
- Managing the concept, development and execution of social media strategy for IBM's largest customer event.
- Building social media education presentations for various constituencies, including customers, internal marketing and IBM Software's Super Women's Group.
Professional Background
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IBM, Social Business Lead - Information On Demand Conference, 2 years
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Education
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B.A., Communications/PR, Marist College
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Title
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Publish Date
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Author(s)
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There Is No Social Media Management System
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08-May-2013
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Jenny Sussin, Michael Maoz
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Cool Vendors in Content and Social Analytics, 2013
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25-Apr-2013
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Rita L. Sallam, Carol Rozwell, Whit Andrews, Anne Lapkin, Jenny Sussin, Lisa Kart
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Cool Vendors in CRM Customer Service and Social, 2013
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15-Apr-2013
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Johan Jacobs, Michael Maoz, Jim Davies, Jenny Sussin
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Top Use Cases and Benefits of Social for CRM in 2013
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05-Apr-2013
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Jenny Sussin, Adam Sarner
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Future E-Commerce Success With Customer Experience Depends on CRM: A Gartner Team Perspective
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04-Apr-2013
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Gene Alvarez, Ed Thompson, Michael Maoz, Robert P. Desisto, Adam Sarner, Kimberly Collins, Jim Davies, Johan Jacobs, Chris Fletcher, Praveen Sengar, Jenny Sussin, Patrick Stakenas, Penny Gillespie
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