Analyst Profile
Jenny Sussin
Jenny Sussin
Principal Research Analyst
Stamford, CT USA
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Years of Experience
3 years at Gartner
5 years IT industry
Areas of Coverage
Customer Relationship Management

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Roles and Responsibilities
Jenny Sussin is a Principal Research Analyst in the ITL Enterprise Software group of Gartner Research, with her primary focus on social for CRM.
Previous Experience
Prior to joining Gartner, Ms. Sussin worked for IBM where she was directly responsible for: - Managing the concept, development and execution of social media strategy for IBM's largest customer event. - Building social media education presentations for various constituencies, including customers, internal marketing and IBM Software's Super Women's Group.
Professional Background
IBM, Social Business Lead - Information On Demand Conference, 2 years
B.A., Communications/PR, Marist College

LATEST RESEARCH 0 More by this author

Publish Date


Cool Vendors in CRM Customer Service, 2014 15-Apr-2014 Jenny Sussin, Michael Maoz, Olive Huang, Jim Davies, Brian Manusama
How to Increase Your Customer Analytics Capabilities to Use Customer Data as a Currency 14-Apr-2014 Jenny Sussin, Kimberly Collins
Customer Analytics and the Art of the Possible With Big Data 09-Apr-2014 Douglas Laney, Jenny Sussin
Cool Vendors in CRM Marketing Applications, 2014 27-Mar-2014 Kimberly Collins, Chris Fletcher, Jenny Sussin
Tips, Use Cases and Benefits of Employee Social Engagement, 2014 20-Mar-2014 Carol Rozwell, Jenny Sussin