Analyst Profile
Jenny Sussin
Jenny Sussin
Principal Research Analyst
Stamford, CT USA
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Years of Experience
3 years at Gartner
5 years IT industry
Areas of Coverage
Customer Relationship Management

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Roles and Responsibilities
Jenny Sussin is a Principal Research Analyst in the ITL Enterprise Software group of Gartner Research, with her primary focus on social for CRM.
Previous Experience
Prior to joining Gartner, Ms. Sussin worked for IBM where she was directly responsible for: - Managing the concept, development and execution of social media strategy for IBM's largest customer event. - Building social media education presentations for various constituencies, including customers, internal marketing and IBM Software's Super Women's Group.
Professional Background
IBM, Social Business Lead - Information On Demand Conference, 2 years
B.A., Communications/PR, Marist College

LATEST RESEARCH 0 More by this author

Publish Date


RFP Toolkit: External Community Software for CRM 25-Jul-2014 Jenny Sussin
The CRM Perspective on Mobile for the Enterprise 14-Jul-2014 Michael Maoz, Robert P. Desisto, Kimberly Collins, Drew Kraus, Jim Davies, Jenny Sussin, Mike McGuire, Tad Travis, Penny Gillespie, Ed Thompson, Praveen Sengar
Social Media Best Practices for SMBs Can Make Success a Reality 23-May-2014 Susan Galberaith, Jenny Sussin
Tap Into CRM Use Cases for Big Data and Analytics to Drive Customer Engagement 15-May-2014 Praveen Sengar, Ed Thompson, Kimberly Collins, Jim Davies, Chris Fletcher, Jenny Sussin, Penny Gillespie, Brian Manusama, David Kohler, Bhavish Sood
RFP Toolkit: Social Media Engagement Applications for CRM Marketing or Customer Service 14-May-2014 Jenny Sussin