Analyst Profile
Colin Fletcher
Colin Fletcher
Research Director
Pflugerville, TX USA
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Years of Experience
2 years at Gartner
18 years IT industry
Areas of Coverage
IT Operations

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Roles and Responsibilities
Colin Fletcher focuses his research on how advances in IT event correlation and analysis (ECA), business service management (BSM), application release automation (ARA) and DevOps, IT operations analytics (ITOA), network performance monitoring and diagnostics (NPMD), unified monitoring, infrastructure monitoring, IT service alerting and notification, and I&O business value dashboards (IOBVDs) can help IT operations teams continually drive greater business success, reduce costs and mitigate risk. Additionally, Mr. Fletcher is serving as Gartner's Lead Analyst covering BMC Software and supports a multitude of broader topics within the evolving practice of IT operations management. Mr. Fletcher's research is informed by daily conversations with clients and thought leaders, as well as more than 16 years of IT practitioner experience (from service desk to admin to consultant), leadership experience (team, project and product management) and creative marketing experience (product and strategic) built at companies large and small, including Apple, HP, BMC Software, Motorola, IBM Global Services, Dell and several startups.
Previous Experience
Prior to joining Gartner, Mr. Fletcher led various strategic product marketing and management efforts for Dell's Enterprise Solutions Group. While he worked on a number of products and projects, he notably led the development of a strategic marketing framework designed to integrate product management, product marketing and corporate marketing efforts to present a compelling, consistent vision for Dell enterprise solutions.
Professional Background
Dell, Senior Enterprise Solutions Manager - Strategic Initiatives, 2 years
HP, Senior Product Marketing Manager - Application Performance Management, 1 year
BMC Software, Solutions Marketing Manager - BMC Atrium, 5 years
Industry Awards/Accolades
Information Technology Infrastructure Library (ITIL) foundation certification in IT Service Management v2 & v3
Microsoft Certified Systems Engineer (MCSE)
Eagle Scout
M.B.A., Management, Jones Graduate School of Business, Rice University
B.B.A., Management, University of Houston-Downtown, Outstanding Management Graduate, Dean's List (all semesters)

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Publish Date


Vendor Rating: BMC Software 10-Sep-2014 Colin Fletcher, Ronni J. Colville, Jarod Greene, Gary Spivak, Jonah Kowall, Vivek Bhalla, Milind Govekar, Mike Chuba, Robert Naegle, Ian Head, Laurie F. Wurster, Daniel B. Stang
How to Re-evaluate Strategic Vendors Acquired by Private Equity 08-Sep-2014 Gary Spivak, Colin Fletcher, Robert Naegle
Know the I&O Automation Tool Categories to Drive Efficiency Across Your Data Center and Cloud 05-Sep-2014 Ronni J. Colville, Milind Govekar, Vivek Bhalla, Colin Fletcher, Robert Naegle
Apply IT Operations Analytics to Broader Datasets for Greater Business Insight 24-Jun-2014 Colin Fletcher, Jonah Kowall
SWOT: BMC Software, ITOM Software, Worldwide 09-May-2014 Laurie F. Wurster, Ronni J. Colville, Colin Fletcher, Jarod Greene, Jeffrey M. Brooks, Will Cappelli, Gary Spivak, Jonah Kowall